We drive 45 minutes so that we can work with the service department @ Valenti Subaru. Craig and…read morehis team have a sincere commitment to help every customer with topnotch professionalism. I've had relationships with 3 dealers over a course of 40 years. Valenti tops the list of great Subaru dealers. Customer service is a priority. You can trust the Valenti crew - sales to service. One less thing to worry about...

This is our second purchase from Valenti in less than 6 months. My wife and I both needed a car…read moreand specifically drove past other Subaru dealerships that are closer to our home after reading positive reviews about Valenti. And, let me tell you, we couldn't be happier with our decision. 1. Car buying doesn't have to be painful. We both used the same Sales Expert, Carlos Pineda. Carlos is knowledgeable, friendly, genuinely cares about his customers and is looking to create lasting business relationships - he's not just looking to "get the sale". He was responsive and thorough at every interaction. I cannot recommend him highly enough. 2. Car buying doesn't have to take all day. When the Business Manager knows what he's doing and isn't looking to sell you something you don't need or leave you waiting to make you "sweat it out", it can be incredibly painless. Bo Cranick had everything ready to go, was well prepared and is an expert at what he does. Again, thorough, kind and genuinely cares about his customers and the business. 3. We've got free oil changes as part of our purchase and I will gladly drive to Valenti to do it. We were introduced to the Service Team and felt like valued customers. I can only assume that this means that the dealership is run properly from the top down. You can tell when you're dealing with a business that has a good culture and while good culture and car dealerships aren't often thought of in the same sentence, Valenti is proof that it's possible.

Quoted a parts price then told last second they Charge a ridiculous 3.5% additional fee for using a…read morecard in a time when everything is purchased with a card. Was told everyone does, called two other dealerships and they don't. I'll Never shop there again.

The service department is absolute top notch, pricing was fair, everything was explained and priced…read moreout. Allot different from another Jeep service department in east Hartford where they inflate pricing and recommend ridiculous services. This small town dealership delivers the best service, we'll be taking our jeeps there from now on. We cannot thank you enough !

The car repair industry has a HORRIBLE reputation. (rightfully so IMHO)…read more But every once in a while you find a car repair shop that is run by a honest, solid, reputable group. (In this case it's been in the family) I've driven right by this place lot's of times. Never gave it a 2nd thought. Until.... my current car guy (norwich tire, their awesome!) didn't have the diagnostic equipment to figure out why my Chevy S-10 was ready to stall at every stop. I really trust Bob at Norwich Tire (NT been in the industry, same location for a couple generations) and asked him to recommend someone. With out any hesitation he suggested 2 different local companys. I thought I'd give Charlie & Dougs a try. When I walked in to their place, I was SHOCKED! The place is so clean, well organized, virtually spot-less and the people were friendly, incredibly knowledgeable and right on top of things. It went off like clock work. They called, explained the problem, answered all my questions. No unpleasant surprises... In fact I'm thrilled with the great job they did, how I was treated and just how professional and trust worthy they were. So if you're local or if you just blew into town for a run at the casinos, I had a great experience with these guys. Bottom line, I'm a tuff and vocal consumer & I don't pull any punches and I'll go back to them in a heart beat. Johnny Bogs

I've brought a couple different cars to these guys over the years for a whole range of things from…read morediagnostic issues, tune-ups and bigger repairs. I really like the crew here and they we're honest and fair. They told me things that saved me money when they could have easily ripped me off. They are good at communication and also well versed and skilled at car repair... I highly recommend this shop

REAL auto mechanics that know how to fix a car and not just replace a part!…read moreThey take ur car out on the road and then diagnose the problem not just read an Auto Scan.

The best in the U.S…read more Dream Auto is everything I could ask for in auto repair. I travel full time, coast to coast, north to south, east to west, on and off road, throughout the U.S. in a 2005 Pacifica. My car requires consistent maintenance due to the wear and tear of extreme use. I happened across Dream Auto five years ago when I was outfitting my vehicle for full time travel. They removed all but the driver's seat to accommodate the interior, camper-like build. They also performed a few engine repairs. There were some wiring repairs they couldn't make, but they correctly diagnosed the problem, which I had fixed at another shop. While visiting family in Connecticut I returned to Dream Auto to have my vehicle checked out for some whining noises it was making. I always get a second opinion when major repairs are required, which was the case this time. The Dream Auto mechanics correctly diagnosed drive shaft, sway bar, and shocks issues, which they repaired. I ordered the parts through Amazon, which saved me about a thousand dollars. Dream Auto doesn't do wheel alignments, which I needed after the drive shaft was installed. So I had that done at another shop. Following that, I heard another unfamiliar noise. I returned to Dream Auto where they diagnosed wheel bearing and axle damage, confirmed once again with a second opinion. I ordered the parts, which I had delivered to the shop, and Dream Auto performed the labor. Now my old car drives like she's just off the assembly line. I couldn't be more pleased with her performance. The owner/manager, Antonio, and his brother, a top notch mechanic, one of at least two others, provide a family-like atmosphere, excellent communication, and quality diagnostics and repairs. Whenever I'm in Connecticut, Dream Auto is where I go for the best of the best in car repairs.

Awesome service quality of work is excellent. Mechanics go above and beyond. Prices very reasonable.read more

Service is great and the repairs are done well. I hate to give a bad review, but I was blindsided…read moreby the price. It was far too much, and I never got a call or quote prior to the work being done. I'll still go back, but prepared next time.

I cannot speak highly enough about TMR Automotive. If you want mechanics that care as much about…read morethe customer as they do the cars they repair these are the guys for you. The entire crew are good, honest, decent people. Mike has had years of experience in the trade and I have often seen him studying and learning about the latest motor vehicle technology to stay on top of the game. Mike oversees a team of professionals managed and directed by his brother Brian, Who is himself a master mechanic. If you want great professional car service at a reasonable price at a place that makes you feel like family TMR is the place to go.

Very friendly and informative, Brian kept me up to speed on the status of my repair. They fixed it…read moreas quickly as they could. They did an excellent job and my Chevy Trax runs so smoothly now. I'm very happy.

One of the most honest mechanics I've been to. If you have an Audi or Volkswagen this is the place…read moreto go. Experts in these vehicles and half the cost of a dealership. The service manager, Bonnie is friendly and knowledgeable and if you ask for K.C. you won't be disappointed!

Great VW service! Call Bonnie ( survive manager) to find out what they can do for your VW needs.read more

A BMW only shop but they really know their stuff. They explained the issue in detail and actually…read morehad a spare part (turbo) where he showed me what the issue was. They gave me a detailed list of things that were needed now and likely in the next few months. And also suggested that the car may not be worth the investment. I was impressed

John and his team at European Auto comprise a first rate organization. John knows european…read morevehicles, especially volvo's, and will save you $$ and do a great a job. I've been brining my cars to him for 8 years. If you ever need any significant work done, I also encourage you to have European Auto on your short list for estimates.