Worst experience in my 53 years of driving, water pump is 2-3 book hours, so far it's been 3…read moreweeks, to get this done. Nobody there cares one bit about good service, nobody has a clue as to what's going on. When I ask I am told " we hope to get it wrapped up tomorrow " I have heard that 5 times so far. I will be dancing on their ashes when they file for bankruptcy!

I have no words to you express my gratitude. I walked in so desperate thinking I had zero chance at…read moreanything nicer than my totaled out car or a beater with a heater. These men stayed with me and my upset kid all day to make sure we drove off, not only in a reliable vehicle but a vehicle 10x better than anything I could have imagined myself in. I am so happy I feel so blessed to have had their time and consideration. Thank you Casey B, Chris C. And Cody in financing you men are truly a gift and I can't begin to say thank you enough. My you fellows made buying a car so easy and fun and such a good experience compared to others I've had. I wish more people were like you 3. Thank you endlessly I love my car.

My idea of arriving when they opened delayed until mid-morning, pleasantly surprised uncrowded and…read morefriendly ladies; not Amazon prices on fuel STABILizer, but keep it local plus customer service with a smile eh.

I fo notice giving bad reviews. The experience I had was mixed…read more BUT Bad. First. As far as I know. The Staff were great. Helpful, with great Service. Here's the Bad. I came in with a Bad Alternator. Sold to me via my Mechanics account in March. I paid. The warranty allowed a swap if defective. Not long into April the power issues began and by this last week. I needed a Jump from place to place. Wasting money all the way. 2 days ago I go the replacemen installedt. ABS went out, the engine was struggling, and the transmission was sluggish. Spent the night in their parking lot with 3 kids, and husband who lost a day's wages. Yeasterday after spending time allday, spending a lot a their store. MY Mechanic chasing fictitious gremlins. We decided to get anothelrl Alternator. O'reilys had none, and wouldn't test the warranty swapped one. We went to Napa. 1/2 hour from Their closing. Tested it ÷ O'Reillys Alternator. Failed. I got Pictures. I got receipts! They sold me a faulty Alternator and replaces it with a dud. I returned and asked for a refund. They would not give it, and the Store Manager passed me off to his bosses collectively He took me outside so other customers wouldn't hear. He saw what we went through over those two days and did nothing---his managers were out.It was the weekend . I left with tears in my eyes. My Children were u consulate because I couldn't afford their toys let alone a decent meal after that. I can't afford to go home till Friday. I got a call today (Tuesday). From one of their Managers upchain from the floor Store managers. He's willing to give us a refund. Straightforward questions. No bad blood. It won't erase the experience, but willhelp renumerate the fiscal loss. I talked to my Dad who is knowledgeable. Remains. Always insist they be tested. Do not leave or conclude a transaction until it is tested. If they can't or won't test it. Don't buy it. Do not take the clerks word they can't divine. If it works by sight.Either way. Ultima needs to beef up it's quality control. Fast.

Outstanding in every way. Our trailer light conversion box failed and Dave helped us get back on…read morethe road as fast as a Nascar pit crew. Super capable guy, former F-15 mechanic, amazing shop & equipment. I bet this guy could fix anything. Top recommendations.

From the owner: Truck Accessory installer (Hitches and trailer wiring / Bumpers / Running boards, side steps /…read moreAuxiliary lighting / etc.) Trailer Repair (Steel and aluminum welding and fabricating / Suspension, Brakes and Bearings / Lighting and Electrical)

Pretty rude and short to my husband who has now come in twice…read more Look at what u missed out on. I hear that if you aren't part of their group you get treated crappy.

As a new Jeep owner, I was so excited to make a few mods. I went to TrailToyz only to have the…read moreowner belittle and degrade the aftermarket fenders and lights on my Jeep. I had no idea since they came with the Jeep. I was there to upgrade the headlights. All he offered were $1000, way over my budget, and when I asked if he could recommend a more affordable option, he said No.

Called to schedule a remote start install. Extremely friendly and had appointments time available…read more Have overnight drop offs which is always a big help. Had remote start installed in a day. Highly recommend.

These guys are the best. Super highly recommend! Had a problem with one of the HIDs they installed…read more5 years ago! The fixed it on the spot! No charge! No wait! Phenomenal service and best prices!

So as an update I was reached put to and we are working on a solution together. The manager is…read moreresponsive, respectful and has been trying to go above and beyond for a solution. I just work a lot so my responsiveness has been lack luster.

Dropped our truck off on 1/8/2026 with a scheduled appointment to have the differential looked at…read more Agreement when I dropped off the truck was updates as the process is going on and that the truck would be ready on 1/21, the updates did not happen and still waiting to find out if the truck will be ready. Called on Thursday morning on 1/15 for an update, no service advisor available, message left with nice lady who answered the phone and someone would call me back. No call back. Called again on Monday morning 1/19 and again, no advisor available, message left and someone will call me back. Again, no call back. Called Tuesday morning 1/20, no one available and someone will call me back. Did get a call back and was advised that they just found out from my warranty company that the part is not covered. Asked when was the claim filed, last week I was told when the truck was looked at and the warranty company just got back to them today. I asked why not call me when you found out, busy was the response. Got off the phone with the warranty company and could not call the client right away to let me know. I called the warranty company and tracked the claim on line, the claim was not filed until today, 1/20 and response was almost immediate according to warranty company agent. So, no keeping the client up to date with what was going on, no returning calls and giving misguided information to when the claim was filed. Have my truck for almost 2 weeks with nothing being done to it. Their Customer Service needs some major help. Treat people the way you want to be treated when you are having something serviced. Be respectful of people.