I can't say enough about the amazing customer service we received from Nae. She was incredibly kind, helpful, and reassuring during what was a very scary situation for my family and me. Having all of the warning lights suddenly come on across my dashboard was frightening, and I wasn't sure what to do. Nae went above and beyond to help us and, most importantly, made sure my family and I got home safely. Her genuine concern, patience, and willingness to help meant so much to us during a stressful moment. I am truly grateful for the way she handled everything and for making us feel cared for. Thank you, Nae, for going above and beyond! read more

My battery terminal was very loose. I was currently unemployed so every dollar counted. Joe was quick to help and came out and fixed the problem no charge. Great customer service!! read more

I came here to get some batteries. I walked in and I asked an employee if they had V6 batteries. She pointed it out to me and I grabbed it and I was ready to go. So I lined up in the line where there was no one else... I then waited to be called to a register.. and waited... And waited.. there were about 3 employees at the front just talking, walking around and even picking up the phone while I waited.. I was with my buddy and we looked at each other like... Wow.. no one huh? Then the same lady that pointed out the batteries got to the front and was like "have you been helped yet?" I was like nope.. she then helped us and she seemed rather frustrated that no one else wanted to help us out.. what should have been a quick trip turned into a 15min waiting period.. I wouldn't come back. read more

Great customer service! Special shoutout to Lamont for helping me! Very helpful and kind

i came here to get a battery for my vehicle. Lamont helped me, he was Great!, helpful, informative. He also seemed understaffed, and handled it very well. There was another guy there, different shirt, seemed like a manager. He didn't help Lamont much, he came out once in 30 minutes, after Lamont had to call him to come out and help him. Lamont was pretty much all alone, and handled the multiple customers great! read more

Lamont was super helpful and taught me a lot! I really appreciate his patience and advice. Great employee. :)

Markson was amazing! We came in looking for wipers, and he did an excellent job at showing us all the products available and giving us recommendations! He even went out of his way to help us change them! 10/10 recommend Thu location for all your Auto needs. Thanks Markson! read more

Markson and Alexi went out out of their way to help me replace a battery and helped me figure out how to fix one of the contacts. They were both extremely helpful. read more

My car had died at a gas station nearby (devastating) and after a jump I came straight to AutoZone and was helped by Mark F. He helped me figure out that it was an issue with the negative post cable being loose and helped tighten it and sent me on my way Mark was all around a very kind, pleasant and patient person, I am very grateful for the service. read more

Eliberto A. was one of a kind. He was assisting several customers at a time to include walking outside with me to diagnose my car battery. While outside he assisted two other concerns. Clearly, he needed more help...but he maintained his composure, prioritized his customers, and demonstrated his professionalism. This just became my new go-to Autozone. read more

Markson is the man! He was SO helpful, knowledgeable, and friendly! Really! I'm not his mom or anything. I will go out of my way to shop at this AutoZone in the future! read more

Customer service was very good. He assisted in doing the check engine light and printed out all the codes for us.

Organized and clean store. The store manager Danny was kind and helpful. Would return to this store again just because of the kind demeanor Danny has. Thank you for answering my questions and your patience, Danny! read more

Daniel was so incredibly nice and helpful! My battery died during an oil change and they referred me to autozone. They run diagnostics for free, helped me pick a good battery, installed it for free, then ran another round of diagnostics to make sure. Daniel was great- friendly, efficient, knowledgable- exactly what you want from someone helping you with your car! read more

My visit here was extremely pleasant. My battery had died and one of the workers tested it to make sure it was the battery rather than the alternator. He provided me with at least six or seven different choices for the battery then replaced it. They were rather busy, but I was still in and out in 30 minutes. read more

Osvaldo & Tyler we're both tremendous help when I stopped by the store to get my Toyota Matrix 2005 battery replaced as well as get parts for a hitch to tow a trailer. Osvaldo helped me remove my battery and install the new one with ease. Knowledgeable, excellent customer service & extremely helpful. Hope your career in software engineering takes off! Tyler was also super helpful with helping me figure out my electrical wiring, hitch receiver & ball mount situation. Great store location with amazing customer service! read more

One of the staff helped me install my headlight bulb which was not easy for my particular car. Even helped me install a headlight bulb.

Craig S. helped me out tremendously. I had traveled from out of town and my battery died while parked on a random street, so I had to get a jump and drove straight to Autozone. Craig helped me find the right battery for my vehicle and installed it within 10 minutes. He turned the whole day around and my car is running perfectly. Amazing experience! read more

Noah and Ian were great! They helped me purchase break lights and Noah was nice enough to put them on!! Great customer service.

I needed a new battery so I went to Autozone. I was quickly given the warranty breakdown for the various options available for my car, then told it should be an easy process to install it. Unfortunately, replacing the battery in my Mazda was not as easy as expected, so I went back to Autozone and Tyler installed it for me. It didn't look like an easy task, so I'm very grateful for his help. read more

My battery was on its last leg, I wasn't sure if I'd even be able to make it down to autozone. I walked in and was helped right away by Daniel, the manager. He told me to bring my car to the front and they would run a test on my battery. The other Daniel was the one to do it. He was so patient and helpful. For a women who knows zero about cars, he taught me things and removed my old battery, put in my new battery and even helped me replace my key fob battery I realized was dying. When you say above and beyond, that is Daniel, and the other Daniel. I call them Daniel Squared! Super sweet, patient and willing to help me through every step I needed. I will be coming here for my car needs :) read more

Beto was amazing. He attended to my needs promptly and got the job done perfectly! Even in the rain! :)

Daniel was great! Came in early Saturday morning to replacement my car key battery. He was efficient, quick and friendly. Thank you!

The worst customer service I have ever had. My vehicle would not start this morning. I took my vehicle to the mechanic after jump start where it was told my battery was ok but faulty. When I called this location about replacing my battery. I was told that the battery could be swapped out no issue under warranty. When we arrived at this location. we took time to remove the battery and took it in the store. The person in the store tested the battery even though we informed them it was faulty, and it we just came from our mechanic. The battery tested at 77% and they asked us to let it run in the parking lot so that they could diagnosis it as the mechanic already did. Instead of replacing the battery as we had been told they would. We decided to bring the vehicle home. I then called this location back to speak to the manager. I was on hold for over 45minutes. Where only one person, not the manager, apologized for the long hold. Marina, the manager, when I finally spoke to her advised they can only replace the battery if their 'machine' shows it is 'bad'. So I have to let the car sit unused for two days to let it die again. She refused replace the battery even though our mechanic recommended it all because their machine shows as 'good'. She never apologized for the service in store or the long hold time. I wish I could leave no stars but Yelp makes me leave at least one. read more

THEY DO NOT NEED BUSINESS ! Employee and manager refused to open the spray paint cage for me to find an exact color to match with my sample. No customer were in the store. Employees had nothing to do. I nicely offered them to open the cage and stay next to me the time I look. They refused ! I went to Home Depot , great customer service and the paint is cheaper. Will never go back! read more

Isaac was extremely helpful, not only did he help go over several issues I was having with my car but he also went above and beyond by fixing some car scratches himself. My car looks like brand new again and I'm super thankful. Will definitely be going back! read more

Even though they were slammed, they were friendly, attentive, and went out of their way to be helpful!! Truly appreciate their help!! This staff deserves all the kuddos!!! read more

Drove up to a sketchy spot with super loud radio playing and the employees outside next to the car and guy. When we went inside I wanted to leave. My husband waited it out and we got what we needed. If you're going to come here be sure to bring someone who knows exactly what you need and isn't afraid to get it. I will not come here alone. read more

Great customer service from Osvaldo (on the phone) and Noah (in store). The replacement wiper blades and headlight bulbs I needed for my Scion were in stock and Noah even helped install them for me. Thank you, and I know where I'm going the next time I need gear for my car! read more

I needed to replace a headlight for my Lexus last minute and I was remarked by this location because of their excellent customer service. Thanks Danny -I appreciate you for taking time to make sure I was set me up powerfully on the road! The excellent customer that you demonstrated made my experience stress free and I was able to make it to work safe and on time :-) read more

USELESS I asked an employee and older gentleman to help me locate and item and he didn't care to help at all, just walked me over and said it's there. Like I could've walked myself over there. There's a reason I stood in line an asked. USSSEELESSS If you don't like your job simply quit. Don't come here read more

5 stars for Osvaldo. Greeted me very warmly, jumped at the opportunity to personally change my car key battery. Then let me use their employee bathroom. Then allowed me to return my old car battery which was not in their system. read more

This is by far my favorite Auto Zone location, it's super convenient and they have amazing customer service. I work for a used car dealer and we shop here all the time. It's great because we are able to have a commercial account with them and it's never an issue to get the parts we need quickly. Even before we had an account we would never have any issues ordering specialized and harder to find parts. The sales team is awesome and they treat everyone with respect. I definitely recommend this location!! read more

I've never been treated like I have today. I come to this store often, I'm learning to fix my car myself as I need many tools. I arrive in sweats; comfortable. Im automatically targeted and followed by staff. I wanted to return a couple items and purchase an item. I didn't have the autozone bag with me so I put them in my purse. I had the receipts but for read more

I recommend going to O'Reilly's on Midway. AutoZone corporate recommended I report this store for noncompliance. I had ordered brake parts via AutoZone online which included a complete brake replacement discount. After receiving an email telling me the last part of my order was in, I called to this store to confirm. An employee answered and said yes, my part was in. I made it to the store 2 hours later, waited in line for 10 minutes, and then after a several minues of system failures (one of which claimed falsely claimed my part was purchased in Mexico), Noah and his staff argued and berated for 15 minutes claiming the part was not in and that no one could have possibly told me so on the phone, because Noah was the only one who answered the phone that day and he never told me it was in. The entire time this was going on, I was calmly trying to get them to check the shelf where I could see the part I had ordered sitting there in bright yellow packaging. He would not - he blatantly refused - until 15 minutes in. Sure enough, the part was there with my name on it. When Noah rang it up, however, he claimed the complete brake replacement discount was no longer valid for this part, so I would have to pay $37 instead of $32. I disagreed, but he would not budge, and so I left the store. I called corporate AutoZone customer service after this experience, and they told me the "part purchased in Mexico" was a system error that all franchises were instructed to fix months prior, and that I should report them for not complying. The customer service representative also told me that all AutoZone store managers have a 10% discount code that they can provide their customers, so even if the complete brake discount code did not apply, Noah could have provided me a fair discount at his discretion. In other words, Noah chose not to provide me the fair discount, despite having already paid $120+ in other brake parts in the kit. $5 is not a big deal to me. However, respect is. I have been going to AutoZones since joining my college Formula SAE team in 2009. I have spent thousands of dollars at AutoZone franchises up until this point in my life. Never had I experienced anything even close to this. Lord knows what they do to people who don't know as much about cars as me. I recently noticed that, somehow, my review on Google for this location was shadow banned. You won't see it there. So I figured I would create a Yelp account write a review here for interested consumers. I don't know how the Google review shadow banning process works, but I suppose this franchise must have tried retaliating. I never received any notification from Google about the shadowbanning, or any contact from this franchise's management to understand the situation or rectify the $5 charge. I am writing this review for people who may not know better. I don't know if they shortchange people who don't know much about cars. I do know that if there is ever a conflict - however absurd - that you can probably expect this location to act as poorly as possible. My experience happened 15 months ago. I have spent a lot of money at other vendors since then. Mostly online as return policies are much more generous that what I experienced here. When I go to physical stores, the crowd at O'Reilly's on Midway has treated me very well - very professional and down to brass tacks about everything I needed. My first visit, I needed funnels to finish an ATF change and arrived 6 minutes before closing, and left with the parts I needed 3 minutes before closing. Much, much better than 15 minutes of being berated. read more

We stopped by today to have our car battery tested. Tyrus was extremely helpful and a delight to speak with. We will definitely return for future needs! read more

Tom gave incredible customer service. I will be going out of my way to come back to this location. Thank you Tom for your help and friendly smile! read more

I came here with a headlight out and Antonio was very kind and helpful. Any time I need something automotive, I'll come here! Ask for Antonio in the Point Loma location! read more

Worst freaking auto zone ever! You would think that if you work at a place like this that you would know your cars but not the case. Simply told the man that my car was having issues with the battery and had to have it jumped 4 times already please don't have me turn off my car unless you know that you can check and this dumb as of course has me turn off my car to look underneath the hood and say oh we can check this type of car I'm sorry or course have to pay more money to get my car jump again just great and he proceeded to go on about his business and just say I'm sorry but pretty much not sorry. After he say he could jump if the car wouldn't start no option or anything. I mean really thanks but no thanks the worst read more

Great customer service! I definitely recommend coming here! They saved me from spending money that was not needed. I recently got my oil change done on my KIA Optima at Kearny Mesa Kia and they said I needed a new battery, wipers and breaks. I wanted to look at prices so I came to Autozone, when I asked for a battery for my car they asked if they could check it before I purchased just to make sure I truly needed one. I said why not but I knew I was going to need one since Kia had said it "failed" the battery test. Turns out I was wrong and Kia LIED!!! Autozone tested my battery THREE times and it PASSED WITH FLYING COLORS!!!! I wish I remembered the name of the guy that helped me... but I just want to say thank you again for being a HONEST business! I will be back for any future needs! read more