This is a copy of the email I sent to the management.
Don't…read morewaste your money.
To whom it may concern,
I bought a transmission from you on the 16th of July. It was after quite an extensive search, and frankly i made the decision because Allen(the sale person with whom I spoke) was so good at Making me feel confident I would get a solid functioning transmission.
Allen gave me quote for two transmissions. One with lower miles, 43k I believe, and one with higher miles, 55k. I decided on the older one, as my car is not new.
I asked about time to get it sent, and warrantee. Allen stated 5-7 business days, And a three year warrantee. I asked if labor was included if their was an issue with the transmission with in that 3 year period. Allen responded no.
Allen assured me that this was an excellent transmission and I would be more than satisfied. I finally gave my credit card and we finalized the transaction.
Never received a statement of warrantee, so I asked about that when the receipt had no such verbiage.
The deal was done on that day.
According to the information provided me Monday the 27th would be the last day in the delivery window provided by Allen. On Tuesday the 28th I called, and asked Allen what was going on with the transmission, and he assured me it would be sent out that day.
I said there was no need, as there is now a trust issue, and I was looking for a refund.
Allen hung up on me, and would not answer my calls(I called twice), so I texted him, and started worrying about some hustler with my credit card info buying all manner of products in the coming weeks.
Just as I was about to cancel my credit card, and notify my credit card company to null the transaction, Craig called.
Craig apologized, which was a step in the right direct, Allen never apologized.
Then Craig proceeded to tell me how clean the transmission is, and how it can be sent express, and I would be completely satisfied with how it appeared. I responded that I wasn't too concerned about it's appearance, but hoped he meant the functioning as well...to which Craig said "you will be very happy with this transmission".
I checked the delivery status yesterday, and saw it had been delivered, so first thing I called my,enhancing, and asked if the transmission had arrived. He responded affirmatively, but added "the transmission was filthy, covered in oil and pebbles". He said it was so dirty he had to steam clean it. Mike, my mechanic asked me to borrow a car and come take a look.
I did. The transmission was shipped full of oil, and had soaked into the pallet, and it was still just as dirty as my transmission, even after the steam cleaning.
Trust is lost, and I won't spend 1000 to install a transmission from a place that can't do what it says, or represent what it is shipping To me. I need you to warrantee the labor, if there is ever an issue in the three years you provide warrantee for the the transmission....all part and labor warranted for three years. It needs to be stated in writing that you are warranting all parts and labor for three years, then I will accept this. I don't believe this transmission has 55k based on how it appeared, but If you are willing to guarantee as I have asked for, I will keep it.
Sent from my iPad