Best experience I've had. Extremely helpful especially the manager Sherill? She is excellent

Went to a different Autozone to do a battery check and it came back that I needed a new one, which I expected. After I made the purchase of a new battery, the associate said they wouldn't be able to install it for me due to being short staffed. Frustrating, but understandable. So I went to this Autozone and the manager there very graciously installed my new battery. I am very appreciative, as it was a Sunday and I was scrambling to find an open mechanic. The manager did the swap in just a few minutes and then processed my battery core refund. read more

I've been into this autozone a few times, and they always help me find what I need. As someone who does not know what they are looking for, they have always helped me. This morning, John O. Helped me pick out headlight bulbs and gave me some tips to put them in myself. read more

I came into Autozone because I suspected my car battery wasn't in the greatest condition after i had to jumpstart my car twice. I am the least car savvy person on this planet, after a little google research and talking to family i decided to get it check out. When I arrived, explained my thoughts to the employee. He was understanding, he checked my car battery. He told me it failed the test. We discussed the various battery options for my car. They changed my battery while it was 9 degrees outside. I felt so bad about it, but I was scared of being stranded on the highway again. They got the battery changed within 15 mins while I waited in the store. The store was well organized, clean, and warm. The warm temp of the store was the main highlight since it was frigid outside. read more

I've come to Autozone a couple of times in the past 2-3 years. If you didn't know, Autozone will put anything on you buy from them. That's the real draw to purchasing here. It might not always be the best buy, but that "free" labor is helpful. First time was to test a battery which ended up being A-OK. The second time was to replace a taillight. The one they had cost 2x Amazon so I left and ordered my own. But recently I got a battery tested that was bad. I had them replace it for me which was nice. I think the battery was around $130-$140 which isn't bad. The staff here are very hit or miss. Some of them I've worked with are unbelievably nice and others aren't so great when it comes to customer service. Depending on who is working, you kind of have to vie for an employees attention. Even if they are just standing behind a register. If they didn't install it for you, this would probably be more of a 2-start place. But thankfully they do! read more

My grandmother, Beverly, visited this store this week and the gentleman here are great. She went to multiple stores to find a battery for her car and a employee, Lathom Morris went to another store to get a battery for her vehicle. Not only that, Mr Henry Nelson was nice enough to install her battery. I can't say how much I greatly appreciate their customers service and how much this made her day. Please let them know they are a blessing for AutoZone to have as employees. read more

So glad I came to this location. The gentlemen working there was absolutely amazing. I am not familiar with cars and he helped me out so much! Extremely kind and very knowledgeable answered all my questions. I would recommend this location without a doubt. The gentlemen (Rayford is his name) even installed my battery for me. Mine was a little difficult compared to others due to the location in my vehicle and he did a amazing job. I felt bad because it was hard to get to and it even started raining. I cant say enough good things about this gentleman!!!! Above and beyond service!! A++ in my book. read more

I've had two wonderful experiences at this Autozone! 1. A few months ago, on an EXTREMELY stormy day, my driver's side windshield wiper snapped off while I was on my way to work. Very scary. On my lunch, I drove to this Autozone (5 min away). Even though it was still rainy, the guy was very helpful in making sure I bought the right replacement blade and even putting it on for me. I was so grateful! 2. Yesterday, my boyfriend's car battery died, and we came out after a negative experience at a Batteries Plus near us. We drove out here instead. Willie helped him replace the battery in no time at all. Once again, I really appreciated the fast and professional help! I would definitely return anytime either of our cars needs anything. read more

Great location, and an incredibly friendly and helpful man working there named Lourdes. He very quickly helped my wife and I get our car up and running again, and wouldnt envoys accept a tip. Thanks again! read more

I hate to throw out the r word, but racism was definitely in effect last night. My 70 year old veteran friend needed a battery last night and terminals! The technicians said they could not come out when the lights are on in the parking lot still daylight let me say. I get policy and procedure so we called AAA they lost a battery sale and a terminal sale just because they wouldn't come out. And they didn't want to and this is I'll tell you why because while we were there waiting for AAA, we saw them help two different people one they replace a windshield light washer I'm sorry and the other one they replaced a headlight. And it this time it was completely dark! I'm sure your corporate office will be happy to know you turned away a big sale! read more

So I called and asked if they had a tpms tool , and I than got schooled by the counter person (Cory) on the etiquette, of what the counter person knows, and I should never assume....cheers, again, if less stars were available I would have used em..... read more

I tried to order an A/C compressor from this AutoZone. For $200, they sold me a part that, when opened at AutoTire (they've been awesome by the way), turned out to be a rusted hunk of metal that once was an A/C compressor. So I had to return this part, get a refund on it, and then purchase a NEW A/C compressor that they had to order. read more

Guy working here was a complete jerk. I needed my battery tested and asked if he could check it. He just said "sorry, it's broke". And just left. Very unprofessional, I went down the road and to o'Reilly and they were VERY helpful. I recommend them over this AutoZone. read more

Let me start by saying in general, I like Autozone. The one by my house in University City and others I have visited in the past have been a good experience I like the "come out to your car and help" attitude of the company. However during my most recent trip to the Overland store, I had poor customer service. I had a routine battery swap for my company's (a non-profit) vehicle. The new battery was rang up and I presented the tax exempt letter for our 501c3. The store staff refused to enter my business into the system saying "Adding a company for tax exempt has to been done through corporate." I think the "I don't care if you go somewhere else" attitude was what made me the most frustrated, I feel that my local Autozone would have handled the entire situation differently. Bottom line, I went to O'Reilys where the quickly added my paperwork and they earned my sale. read more

Ordered a pick up in store for rotors and they never sent me the email that the order was ready. So I called and they said it was. When I got there it wasn't even put together and took the guy forever to ring it out. Then, I go back home and they aren't even the same rotors. There were two different ones that they gave me. I called them and they said I would have to call and see what store has them and that I had to drive to go pick them up. read more