My car battery died this winter. It was from 2019, so WELL past its life, but it still sucks when it is so cold out. I was able to get a new battery and the employee installed it for me, but not without... saying he wouldn't? Like what am I supposed to do. The car barely made it to the lot (had to get a jump once that day already). Eventually did it for me but also cracked the plastic cover over the engine and blamed the cold. Like I get its an annoy aesthetic thing, but c'mon. Next battery, hopefully not for a LONG time, I'll go elsewhere. read more

My car needed a few basic maintenance services. My mechanic is too busy to take on the work right now. Some Googling led to me the conclusion that these could be resolved with a little time and a few products from an auto parts store. This was my first visit to any auto parts store. The merchandise was well-organized. Signs above the aisles. Tidy, too. I didn't have to dodge boxes as I walked around. The employees were present and I think would have helped me find what I needed had I asked, but they also gave me space to find it myself. I probably was in and out in under 5 minutes. Prices were the same as a big online store that I'm not shopping much these days. The small line for the checkout had various candy and snacks. I'll probably go here instead of online or elsewhere to shop car stuff like wiper blades and filters. I'd like to see the selection. read more

Came here after the kirkwood autozone said they couldn't change my battery. The worker here was able to change it out with my new one. He pressured me to tip him. Even after I said I didn't have cash he proceeded to have me scan his Venmo. But not even 2 weeks later I was having battery issues again. Come to found out he installed it horribly. The negative terminal was so loose I could slide it right off without loosening the bolt. The positive terminal was bent, it wasn't even all the way down fully on the battery. I had to redo all of the work myself. read more

Terrible experience. Online it states they'll check your battery/alternator/starter free. I walk in and the young guy working there says no they don't do that. I say the website says you do. He asks if my check engine light is on. It's not, so they can't do anything he says. I wait to talk to the other older more experienced gentleman who says they'll be happy to look... he sends this same young guy who puts the battery probes on incorrectly at first. Anyway, my car is making this terrible noise but he says it sounds normal to him. I take it to the shop across the street (Claude's - highly recommend!!) and they diagnose the problem within seconds of hearing the noise. Maybe he thought im just a girl who knows nothing about cars but I know when something is wrong - with cars and with service. This AutoZone sucks. read more

The only reason I put 3 stars is because I had help from Shamora!! She deserves more than 5 stars. I came in to change my car battery and she was amazing took care of me at the front desk. When my husband was having trouble installing it I saw another man named Steven change a women's car battery. I kindly asked when he was done changing her battery If he could help my husband who just got stitches in his finger, if he could help my husband. Steven looked at me and rolled his eyes and said No, I'm not doing that, find someone else in the store to do it. Meanwhile it took him not even 10 mins to do the lady's battery. Shamora Did everything she could to help! I appreciate her so much. It may have took us 30 mins to do it but we finally got it done. I don't know if it was a racist thing on why Steven didn't help because he had no issues helping a white women out when in need. Shame on him! I did call the manager and he apologized, I doubt Steven will get a talk. read more

1st time in this store. I had called 6/29/25 to see if they had Grots Cotton Car Duster. They said yes. When I arrived I told the employee what I was looking for & showed him what I had written down. He took me to Car Wash soaps. I again said "that's not what I showed you on the paper" He said " Find It Yourself" I walked out of the store. He was rude & disrespectful. read more

The men (not woman/ women) of this Autozone in Maplewood, MO are very helpful, especially TJ. They have been helping me to keep my car running safely. Thank you read more

Went in to buy a battery for my boyfriend's car after accidentally leaving the lights on while I was at work. I knew he was a rewards member and have previously looked up his prior purchases to help me find certain parts. Asked them to look up the number and was completely ignored. The woman proceeded to ask me questions I didn't know the answer to (because it wasn't my car) and repeatedly ignored my requests to look up the account. I was fairly certain there would be a record of the battery because it wasn't that old. After getting nowhere with her, I walked away and waited for someone else to help me. Asked the next employee directly to look up the account before anything else. I was able to quickly determine what battery I needed that way, which was great... until she REFUSED TO SELL IT TO ME. The battery was probably still under warranty, but I knew we needed a new one due to my negligence. I was not asking for a replacement. I just wanted to BUY a new battery. She insisted that it was the alternator. We had just had the car repaired and knew that was not the issue. Then she insisted that we needed to charge the battery (which we had already tried doing). She kept saying there was nothing she could do unless I brought the old battery in. I was not going to be able to do that and kept insisting that I was ONLY interested in purchasing a new battery. She would not budge. Later, after I had given up, my boyfriend came in and had a nearly IDENTICAL experience with the same employee. He is an EXTREMELY patient man, but he almost ended up losing his cool and was visibly frustrated when another employee finally stepped in and helped. We got the battery replaced, and when we brought the old one back in to recycle it, they confirmed that I was right to just replace it. I'm pretty knowledgeable when it comes to my own vehicles. I had really loved this location because as a woman, you tend to get treated differently at auto parts stores. The male employees always treated me with respect, were knowledgeable and helpful, and never made me feel as though I didn't know what I was talking about. I used to come here fairly often and had really enjoyed this location. This experience sullied my opinion, and regardless of how convenient it is, I will not be back. read more

It was time for a new battery for my Honda Fit. Shamora helped me with my purchase. She was kind helpful and efficient. I learned this store was number 1 in St Louis. It's easy to see why. The whole staff was open and friendly. IT's people like Shamora that make my day! God bless her and her smile! read more

i Was in /at the store On Linberg And a guy name Carl fulk I think his last name was he assist me he was very welcoming knowledgeable and very nice and pleasant. I needed a battery and he assisted me and checking my battery to make sure it was the battery and it was the battery and he placed my new battery in with such great help. It's customer service skills are awesome. We need more people like Mr Fulk I appreciate that. Also, there was a guy name Marco, he assisted in Answerin questions So I must give him props. Please acknowledge Mr Fulk and reward him. I wish I could reward him with bonus money I'm just being real. It's great to have great customer service and I appreciate that when I go to a store when I'm purchasing items from them. Congratulations to Mr. fulk for being so awesome and also Marco will get better just like Mr. fulk read more

Ray went above and beyond in helping me purchase a new battery for my car, and install it in my vehicle despite the rain, and as it was getting dark outside. Thank you! read more

I brought my car in to have my battery checked because I bought a Duralast battery about 2 1/2 years ago. I was told it was in the bad to replacement category. Sure enough, the AutoZone tech checked it, and said that it indeed was under warranty, and they replaced it quickly and without cost. What a joy! They did what they said they would do. I highly value, integrity and professionalism, and that's what I got. read more

So, I went into AutoZone on Kirkwood Rd to leave thank you notes for James an Joe who had helped me with my seatbelt latch. These men are great representatives of the company, by the way. Neither of them were there, but John R. took the time to find out who they were and to which stores they are assigned. Another staff member brainstormed the solution, too. It took a bit of time, but he got the information and filled out the inter-store envelopes to get the cards to Jim and Joe. So, the big deal here is that John took the time to figure out a solution to my situation. He did it with patience and courtesy rather than just say, "I can't help you." As I waited for John to return, I observed the other staff members and they had the same friendly, helpful attitudes. Jim was right; there is "the AutoZone way". Great customer care: friendly, helpful, courteous. Can't beat that! read more

So this morning I went down to run an errand and my car wouldn't start. I was all "come on car, it's Yelp's Passport week, I don't have time for this and you know it." My awesome dad came over and jumped-started it, but it wouldn't start again an hour later. My battery was completely shot and I thought my day was too... enter Auto Zone. My dad finally got it to start and made it over to AZ, and I followed in his car. The man we worked with was SO nice and amazingly helpful. I was nervous because he seemed kind of slow moving and all over the place and I really only had 30 minutes to spare. When you buy a battery there you get the installation free, so I bought the $127 battery, and FIFTEEN minutes later it was installed and ready to go. I was nervous about driving it and it possibly breaking down again, and he pinky promised me that it wouldn't. He also said that he's never installed one incorrectly and I definitely believe him. Excellent service, a pinky promise, and it didn't destroy my wallet. Thanks for saving my day Auto Zone! read more

Princess Sparkles is due for an oil change, so I stopped by here last night to get oil and a new oil filter (don't worry, I am not the one changing the oil - as IF!). My boyfriend insisted I didn't need the "fancy" expensive filter, but I wanted to make sure I was getting the best for Sparkles, so I insisted I talk to someone here. The worker (I think he was a manager) agreed with my boyfriend (so a $13 filter isn't better than the $6 one?), and didn't try to up sell to the "silly girl" in the auto shop. I'm pretty sure he wouldn't have tried to if I were by myself, either, and I really appreciated that. I would come back here over the other places in the area for that reason. Less than $20 later, I have my oil and a filter, and my boyfriend has work to do. read more

Very happy with the service I received from this AutoZone. My car had been having trouble starting in the cold, and I had to get a jump from a neighbor to get my car here. Got immediate help assistance. First, one of their mechanics testing the battery to make sure that was the issue (haha, the voltage reader displayed in no unclear terms "BAD BATTERY"). The next step was to go inside and check out a listing of compatible batteries, and the sales associate who aided me didn't try to upsell me at all. The mechanic then replaced the battery. Fast and easy. Didn't even take 20 minutes, though I wasn't timing. read more

Needed my battery replaced. The guy I initially worked with was great and tried replacing the battery but had trouble removing the battery due to corrosion. Went to ask another employee for help. The 2nd guy comes out with a bad attitude and tells me it's my fault for the corrosion and that he will get me the tools but that he won't touch it and that I need to do it. A third guy comes out and helps me get the battery changed. Super nice and happy to help. Only giving 4 stars because of the second employee and his lazy bad attitude of not wanting to work or help out. (Needs to find a new job) The other 2 guys were great. read more

I took my car in for battery check one person told me the battery was bad, so I purchased a new one ofc $200 is their cheapest battery. After I bought the new battery and it was being installed, I asked another person in the store to test my old battery and he told me it was good for 2 more years. It even had warranty from previous owner. They did not return my battery and told me cannot do anything for me. I even just asked to keep the old battery they didn't allow me. read more

Yesterday I tried to leave work and my car wouldn't start. I had it jumped and ran home. Of course I arrived home and couldn't leave again. After calling a few AutoZones, this was the only location willing to put in a new car battery in the dark. They encouraged me to come in right away. I arrived at AutoZone and they immediately checked my battery. It was dead. They showed me my options and didn't pressure me to buy up. As I paid, a gentleman was installing my new battery. I ended up buying some windshield blades and the man happily installed them. Overall I was very impressed with the service at this location. I'll be back! read more

I went to Auto Zone because I needed my truck battery checked, plate bulbs, air filter, and wiper blades. Adrienne was a new employee and she was friendly, courteous and funny and did a great job with a great attitude. Brandon checked my battery and confirmed what the auto shop told me, that my battery was bad (a bad cell). I asked Brandon if he could install my new battery since I didn't have tools available. Brandon not only did this, but installed the wiper blades and air filter as well! Couldn't hope for better service. Auto Zone please give these two a pay raise, they represent you well! read more

AutoZone, you're the bomb. I've gotten my battery tested here and a blinker bulb so it's about time they get a review. It may not be the prettiest of places but it gets the job done. I was having car battery issues over the summer and they test batteries for free and give advice on what to do next. And no, they didn't suggest buying a new battery from them. That's what you call classy. It was a separate issue and was so nice to have the honest complimentary help. My blinker went out last week so I stopped in and they looked up the model of my car and grabbed the correct bulb right off the shelf. I've heard they'll put it in your car for you but I didn't ask. I went on my way and did it myself. Long story short, they kill it in the customer service department. Keep up the great work, AutoZone! read more

I have to send a big thank you to Darren Johnson at this Auto Zone location for all of his help in replacing my battery last night. It was evening rush hour time, the store had a stream of customers coming in and the phone kept ringing but Darren handled all of it like a master juggler and all with a great attitude. My Dad was working on getting my nearly-dead battery out of my car while I was inside making the purchase of a new one. Darren came outside with the new battery and worked with my Dad on getting it in and making sure it was in there good and tight. It's people like Darren, who are friendly and helpful amidst chaos, that are true gems. I wish that there were more Darrens in the world. Also, a BIG thank you to Auto Zone for being a partner of St. Jude Children's Hospital. I love being asked if I'd like to add a dollar to my total to donate to the kiddos at St. Jude's (one of my favorite charities). read more

I noticed last night that one of my headlights was burned out. Luckily, I was close to home, and made it before getting pulled over. Cops around the burbs will write a ticket for anything these days... I had no clue where to go, so I stopped by Auto Zone. The guy at the counter was SO helpful. He asked me the year and make of my car, asked me which side the burned out light was on (driver or passenger side), walked over to the shelves, grabbed a bulb, and checked me out. Not only that, but for the 10 dollar price of the bulb, he changed the light for me! It took a while because my hybrid system was a bit tricky to maneuver around, but sensing my helplessness, he never gave up. We had an entertaining conversation while he worked, and in 15 minutes, I was on my way again, only 10 dollars poorer. If I have another simple issue with my car, I will be going back. read more

I needed a new battery so off to Autozone I went. The guy working there was super nice and checked the battery life of my current one and said it was dead. Payed $108 for a new battery with tax and the employee installed the battery for me in the parking lot. In CA you are not allowed to work on your car in the parking lot but not here, right there in the front my battery was changed and my car started right back up. Great customer service and very helpful employees! Free battery check and Free battery install. I would have been charged 200$ total for this whole process at Napa or anywhere else but they do this for free at Autozone! read more

On the way to Barnes Hospital to visit family member. Ross and Thomas went so far out of their way to help get us back on the road quickly. Outstanding customer service beyond expectations or requirements. New battery and new alternator and more assistance than we could've requested. True professionals! Good prices too! read more

This review is particular to this AutoZone and not to AutoZone stores in general. I have used AutoZone and Advanced Auto for car parts and supplies for years. I have also been customer here as well over the course of many years. Recently, the quality of customer service here has really degraded, staff not well organized, long check out lines, you ask for assistance and staff kind of look thru you like your not there. I would avoid this store IMHO. This store needs a new manager to whip the staff into shape, its not a well run store. read more

I believe her name was Veronica. She helped us install a new battery in 35 degree weather and was so nice and helpful. Best service!!!

I don't know anything about cars... but for general maintenance, I go here for supplies. The staff is helpful, and the store has always had what I needed readily available. This last time there was a significant wait to check out. read more

This Autozone will no long receive my business. Yesterday, they sold us the wrong taillight for my fiancee's vehicle. No biggie, mistakes happen. Well, today when she went to return the wrong bulbs for the correct ones, she "interrupted them" during their conversation about this weekend's concert plans. Apparently, this was grounds for them to laugh at her and belittle her while she tried to not only get the correct bulb, but also ask what size socket wrench she needed. She came home in tears. To me, that's all there is to it. You belittle someone, you no longer get my or her business. I'm sure O'Reillys will be happy with the business. read more

I took my car battery in to get charged. I was asked how the battery got a bulge, I said I don't know (I saw it when I was taking it out of my car but I didn't think of anything of it). I asked if he could charge it, the rep went on to say the bulge doesn't just happen, I had no clue what he was talking about. Then told me it was unsafe to charge, I ended up just taking it to another auto zone who didn't have a problem charging it and it seems to be working fine now. read more

Needed a new relay fuse for my car (a simple $5 part). Got online yesterday and found it at an AutoZone. Their website said they had it in stock at the AutoZone closest to me. So, I went ahead and purchased it online for "in store pickup" and later that night got an email telling me it was ready for pickup. So, I go out of my way after work today to swing by the store and pick it up and you guessed it :) No part in stock. They were nice and apologized that it was their mistake, but kind of a hassle... If you get an email telling you your order is ready for pickup, the order should be ready for pickup. This isn't rocket science. read more

Dana Ingram and Brenda Gordon are amazing! Helped me a replacing wiper blades lickety-split! I'm a customer for life! Highly recommend this inspired, customer-focused crew! read more

Being an engineer, I prefer to do most of my auto work. Autozone's location is convenient for necessary supplies. They typically have plenty of product in stock, but if there is a deal on oil you better get there early as they usually sell out quick. Unfortunately, they do not offer comps for similar deals. Most of the guys here are patient and helpful even for the fiancé. However, I wouldn't recommend asking for technical advice as most of their responses are pre-fabricated and vague. read more

I really had a good experience at this Maplewood location. I discovered I had a blown fuse in my truck and I called to see if they had the fuse. They did so I ran over there to pick it up. The gentlemen I spoke with pulled the fuse and handed it to me as I arrived. I explain I was having it fixed in the morning but I was saving some money by having the part. He said just change it out now. I was reluctant because I new when I shut off the truck the fuse may not be able to be giggled into starting the truck. Long story short it was a bit more difficult to change out than it looked but the guy kept checking on me and pointing me in the right direction. Had it not worked I would have been irritated but I would not have cast blame on this young man as I did make the decision to try. He did hang in there with me and it looked doubtful during the process but I was able to switch out the part. Most important the truck started and I was able to get home without the fear I would kill the engine and get stuck on the side of the road waiting for triple A. I am having it looked at in the morning to make sure nothing else is wrong. I do not remember the guys name, but he was blond young man with a fu-man-chu. read more

I went to this store to have windshield wipers installed. I had purchased the wipers online and not in the store. I am a reasonable person -- if policy states that they can only install wipers purchased from AutoZone then I would have accepted that. However to make me wait almost 30 minutes while everyone has a conversation about everything but my windshield wipers. Then to go outside and stand there in the heat while the associate tells me, after a cursory look at my car, that I would need a special adapter for the windshield wipers. Mind you I have used this brand before and NEVER needed a special anything for this 8 year old Chevy. I know that they fit. He just didn't want to put them on. I can pretty much accept anything but completely wasting my time. I went to a few blocks away to Sam's and had them put on without an issue. Poorly done fellas. Don't try it just because I am a female. read more

Needed a new battery installed now! AZ Maplewood Mgr on fri night rush hour got me in and out and back on road! Kudos!

You might want to tell your employees that just because a battery is "fully charged" doesn't necessarily mean that the battery has enough amperes to actually crank the engine. My battery was still under warranty, since I purchased it two months ago, but I could do without the attitude from the employees for trying to return a bad battery. read more

Very friendly and helpful. Tony was great, we live in St. Charles County so we didn't want to drive home on a battery with a dead cell and didn't have the proper tools with us, she helped us change the battery which was a pain in the backside and got us on our way in less than 20 minutes. read more

Epitome of incompetence. All I needed was a replacement battery for a keyfob. This brilliant gentleman by the name of Albin (or Aldin) took a paint scraper, pried the key open - shattering the case, the displacing and losing most of the circuits, and dislodging the actual metal key from the casing. After that he proceeds to say "Whoops, I think I broke it. And I don't think we even have this kind of battery... check out X, Y, Z places. They should have it." Then he tapes part of the key shut, and sends me on my way. After that, I ordered my battery and to get anything replaced through autozone, their corporate customer service tells me to go back, pick up a damages form, fill it out, and send it in. When I get back to THIS autozone, the manager rudely dismisses that it doesn't exist and tells me to call a quack named 'Evis'. I call the Missouri regional branch and finally speak to someone reasonable, give her my information, and then 10 minutes later I'm called out of the blue by Evis who 'was expecting me to call a week ago', and who might be the worst person in any customer facing position since he's as unnecessarily rude and unjustifiably condescending as the staff. Long story short. They will break you stuff, lie to their managers and supervisors about what happened so they can avoid replacements, and then make you speak to 'Evis' who will be most unhelpful, extremely condescending, and completely incapable of assisting you. Best part is? The only way you can reach this 'Evis' guy is on his cell phone, so there's no way to have a quality-assured conversation and he can talk to you any way he wants! AVOID AVOID AVOID. You're better off going anywhere (literally, anywhere) else. read more

Autozone would not accept a part swap on a wheel bearing hub. My son took it in with receipt and part was within 20 days after being installed at a garage in Virginia (we live in Alabama) . My son was on his way home from college for summer break when the bearing went out. The part must be faulty because the same issue happened less than 3 days after he arrived home. The part was bought at another autozone out of state "continental" they called it, so even with a receipt and the part we were still out of luck. I seriously doubt I will ever take my business to auto zone again, it's a scam and they could care less about standing behind their product, receipt in hand does not matter, do yourself a favor and buy elsewhere. read more