Work was never done to my vehicle, but they were happy to hold on to my funds (16k) and finance…read moreother projects for a month. Yes I did receive my funds back after being out off 4 times and arranging to have a vehicle while they worked on mine. They're great talkers, but in the end used me and made a profit. That's not good business.

I want to share my painful experience with A2speed. You all have probably seen these posts quite a…read morebit over the years and some probably don't like to bring their issues to the public so there'sa good chance you've only seen a small portion of A2speed issues compared to what's actually there. Seems these days that's the only way to get anyone's attention in this market. Pretty sad! Back in April 2019 I made one of the worst decisions of my life and contacted A2speed to build me a long block for the Demon. After 6 months of waiting and being bull shitted weekly I finally recieved that engine that was supposed to take 8 weeks to get.. it took a little online experience exposure to get it but I did get it unlike some of the others that have forked over tens of thousands of dollars to only recieve nothing in return. A2speed had Better Built Performance build my engine. Fast forward to October 2019. I finally receive this engine that takes 6 months to build and install it at my shop. Right off the bat I notice the car idles rough. Stock cam so it should have idled the way it did with the stock engine. I can feel it in my seats and see it in the mirrors. I contact Better Built because they are the main shop I had been dealing with for the past 6 months since Don left and moved there. I'm told the engine is just tight and needs to "loosen up". I've built a ton of vehicles over the past 20 years and never heard that one before but ok I went along with it. Drove the car 400 miles of break in and brought to to AJ at Hemituner Performance to tune. He immediately sensed something wrong. It was what appeared to be a compression misfire. They tore into it and it failed a leak down test. The push rods that Better Built put in the engine were too long! AJ and Jimmy over at Hemituner/True Street Performance repair the issue and tune the car. Now time to test the car. The car runs 8.98 on boost the first outing. The next time out I have issues with coolant blowing out of the reservoir at 150+mph... The coolant system is taking in air somehow. Back to AJ and Jimmy's place for round 2. This time the complete drivetrain has to be dropped back down out of the vehicle. The cylinder heads are removed and they find that 2 head studs on #8 are stretched. The passenger side head was slightly warped as well. Aj and Jimmy repair the issue and I chose to have Demon Performance Incolen Aged 625 studs installed at this point. Please keep in mind I contacted A2speed to build me an engine to handle nitrous. We have still a year later not sprayed this new setup with nitrous. This has all happened within maybe 15 passes at the track. First time around Better Built payed the bill to AJ for the repairs. They didn't have to being they didn't take my money up front for the build but they did and I appreciated that. This time around I'm out about $2600 at this point just for the labor without parts. I didn't even ask for the cost of the original head studs just help with the labor. Their 3 year warranty was why I purchased from them. Sounded great back in April 2019 that a company actually stood behind their engines for 3 years. Better Built has told me to contact A2speed at this point which I agree with. A2speed was the one that invoiced me and took my money for the build. A2speed has just sat in the background this whole time and let their engine builder deal with me. I've kept them aware through this whole mess. I've spoke to Eric at A2 a few times in the past month. We've discussed payment plans because he doesn't have the money. I've been promised return phone calls which don't exist with A2speed. No resolution and the customer is never their top priority as we all know from years of customer posts related to them. At this point they can keep the $2600. In my eyes I now have a Hemituner/True Street built engine after all these headaches. The A2speed/Better Built engine was a time bomb right from the beginning and luckily I had a somewhat local shop that was able to correct the issues that these companies wouldn't stand behind. Do your homework guys. This is bad business in the worst way. Save yourself the aggravation and repair costs.

The service department personnel are rude and very unprofessional. The service manager is inept and…read morea very poor communicator. They over charge and wonder why the warranty companies won't pay their maximum "list" or "MLP" costs. NO BODY PAYS LIST PRICE FOR ANYTHING AND NO ONE CHARGES LIST PRICE. They do!! They had my vehicle for almost 9 months. The repairs did not solve the problems and then they had to do more and more. All the while taking longer and increasing the cost. Why would anyone pay for work that wasn't effective and solve the real Issue. It went from timing parts to the cam and failed a road test!! Then it was the whole motor!! It took a month for the mechanic to bring HIS ENGINE STAND so he could continue working. Meanwhile, I'm paying g the truck payment, warranty premium and insurance on a vehicle I haven't been able to drive for 9 months! I need my truck for work! I've paid over $8000 on the truck I can't use! Then they all of a-sudden have it done and I need to pick it up the next day and pay for it first! I had to ask for a statement because they didn't provide it in the emails. They sent me one for over $10,000 then within minutes sent another statement for over $21,000!!! They suck!! Take your vehicle somewhere else!!!

The ONLY reason we went to this dealership was due to personal reasons (having to have someone from…read moreNC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're advised to take it to Advance Auto and have them run the code. On the same day the car started having other electrical issues & messages. We got the car home to Roanoke safely and called Monday. After speaking with the sales man & sales manager for 30 mins they finally decided to let us take it to local shop and work with them. I also called and left a message with the general manager to call me (he was on vacation). My local dealership couldn't recreate the issues but did note the parking brake wasn't working and the oil hadn't been changed. I had to return to Martinsville the following weekend to get the tags which wasn't an issue because we were going to NC as we have family there. I tried to give them the records from my shop to show what they did, they didn't want them. Nelson now wants us to bring the vehicle back to them to see if the can recreate the electrical issues and fix the parking brake. I get that this is where I purchased the car from but they aren't taking my time & gas which is money into consideration. No rental while it's being looked at.... Nothing!! AND.... To find out the general manager has been back from vacation and still hasn't returned my call. I've dealt with many dealerships in my time and this was by far the WORST experience I've ever had!! Steer clear!! Update..... I called Mr Jack as requested from a review left Google. He was supposed to call me back about coming to get the car, doing the repairs and bringing it back to me. 4 days later I've yet to hear back AND have yet to hear from the General Manager. These people do not care about their customers.... It's all about the sale/money. STEER CLEAR!!!

Tune up 800+. They left a screwdriver in the engine fan which broke it and car overheated. I found…read moreanother screwdriver sitting on the engine. I called them and they said it was unbelievable. Very rude and I don't recommend them at all.

Honest and certified mechanics, after a costly mistake at Mr T shop , Speedway help us fix are car…read morecorrectly. Thanks Trina !

Can't even do a flat repair without a pre scheduled appointment. The lady inside looked at me like…read moreI was crazy when I said I had a nail in my tire and needed a flat repair. Even though it's right there on the big billboard they have with lists of services offered. So then she tells me to pull up to the center bay and see if it can be repaired. I pull up and some homeless looking dude came from lolly gagging in the parking lot and ask me "do you need something" so I told him and he laughed at me for not having an appointment for a flat tire. Sorry I didn't realize I was gonna have a nail in my tire but the employee laughing at me and making smart comments is a no for me. It was a scroungy looking guy with a big afro haircut, stay away. 0/5 I do not recommend.