Awesome place to buy a car from he was the only one that had the car that I wanted with no rust and…read moreit ran very well with no problems awesome person

Claude and Paquet Auto Sales always go above and beyond offering great service and a fair value.read more

Friendly people fast service and at a great price They…read moreInstalled a trailer hitch and wire kit for me that nobody else wanted to touch. I'll be bringing other work their way

From the owner: Serving Madison, OH, Madison Muffler and Auto Inc. provides an array of expert and efficient auto…read morecare services. For all your vehicle needs, count on the Ohio auto repair shop that prioritizes thorough and precise service at affordable prices. Madison Muffler and Auto offers a wide array of services designed to keep your vehicle running at peak performance. Whether you need a complicated brake repair or a simple oil change, you can count on their skilled technicians to handle any task with competence. Radiators might act up, or maybe your vehicle is in need of check engine light repairs. The specialists at Madison Muffler and Auto will tackle these issues with thoroughness and speed--often even in the same day. Regular tune-ups and muffler repairs are completed efficiently, and larger projects regarding transmissions and car electrical repair are managed with accuracy and expertise. Cars today are more complex than ever, so you need mechanics with top-notch training. The technicians at Madison Muffler and Auto are ASE certified. Standing for Automotive Service Excellence, this rating helps you identify the most skilled automotive technicians. As a qualified NAPA AutoCare Center, their service is backed by a 24 month, 24,000 mile Nationwide Peace of Mind Warranty. Their goal at Madison Muffler and Auto is to build long-term relationships with every customer they assist. Built on respect, they treat all consumers with honesty and integrity...

most have been a customer for years and trust this shop with my vehicle. they are fair, up front…read moreand kind.

I had used Northridge Auto for service on my vehicles, and routine work generally appeared…read moresatisfactory. However, two experiences involving specifically defined work scopes and customer-supplied fluids ultimately caused me to lose confidence in the shop. My 2018 GMC Acadia had developed a torque converter clutch shudder. I was following a specific OEM diagnostic/service approach that included a transmission fluid change. I discussed the scope with the Service Advisor, provided detailed written instructions, supplied the specified Dexron VI fluid, and left another copy of the instructions on the driver's seat for the technician. Despite this, Northridge used its own multi-vehicle ATF instead of the fluid I supplied. This wasn't simply a brand preference; it changed a controlled variable in an ongoing diagnostic process and set back my troubleshooting. The same work scope requested inspections of the engine/transmission mounts and CV joints as possible shudder sources, but the documentation I received did not record the performance or findings of those inspections. When I questioned the ATF issue, the Service Advisor became animated and raised his voice. I subsequently documented the issue in writing to the Service Manager/Owner and requested reimbursement. Northridge refunded the cost of that service, which I appreciated. Unfortunately, a similar issue occurred afterward. During a rear differential service, I supplied OEM lubricant because I specifically wanted the proper friction characteristics for that application. Despite the earlier ATF issue, Northridge again used its own fluids. I was charged for those fluids, and the lubricant I supplied was not returned. When I questioned the second fluid substitution, I again experienced an animated, raised-voice response from the Service Advisor. The recurrence after the first issue had already been formally addressed is what ultimately caused me to lose confidence in the shop. I am not suggesting Northridge is incapable of satisfactory routine automotive service. However, if you specify particular fluids, parts, inspections, procedures, or a defined scope of work, my experience suggests verifying what was actually used and ensuring requested work and findings are documented. For me, following the agreed scope and responding professionally when legitimate questions are raised are fundamental to trusting a repair shop. After these experiences, I chose to take this work elsewhere or perform it myself.