Jeff dropped everything in the middle of the night to come pick us up when we were stranded after…read moreanother tow company didn't show. We were incredibly appreciative!

Came quickly communicated well. No issues picking up my vehicle. Surprised to see they are located…read morein Greene County. A bit of a haul to Stafford.

Tom took great care of us. He waited with us at the reporting station till a cab came for us. He…read morealso made suggestions for when we deal with insurance. He made a bad situation very easy. Highly recommend

This company picked up our truck after we were rear-ended on I95 in stopped traffic. The entire…read moretime we were in the cab with the driver while getting off the freeway, I was talking to USAA. I asked the driver to take the car right to Caliber Collision. They are who USAA has always had us use for repairs, and they work with Enterprise so we could have dropped the truck and had a rental car right then. However the driver said he would absolutely NOT take the truck directly to the collision center, as if he did that he would "not get paid,". He told me I didn't know how things worked, but USAA agent heard his comment and I put her on speaker whereupon she told him he would absolutely be paid no matter where the truck was taken that moment. He still adamantly refused to take the truck to the collision place and insisted it would have to go to their own lot at 304 Central Rd. At this point, I still have the phone on speaker with the USAA agent so the driver can confirm the address of the lot he was taking our truck to, as their website lists a second lot. He confirmed the location, and right then the agent told him that USAA would have another company come pick up the truck and take it to Caliber within 72 hours. Then the driver said he would take us home, which at the time I thought was nice even though it would have been shorter for him to drop us at the collision center. I know now why he refused to take the truck where we wanted it taken - MONEY. They take your truck to their lot so they can collect daily fees along with the mandatory $225 minimum tow fee. It's $50 a day for lot fees, a $90 administration fee, and a random $75 "transportation fee." So just by taking it to their lot, they get $440 instead of $225. You better believe they don't take anyone right to a collision center! The accident happened Thursday afternoon. We couldn't get Liberty Mutual to step up, they told us they were doing an "at fault" investigation even though their driver hit us while we were stopped, was ticketed by VSP and accepted fault at the scene. This is why we continued to have USAA handle things, as they will recoup from Liberty Mutual when it's all over. USAA put us in a rental car and started making arrangements to have a flatbed sent to pick up our truck from G&L on Monday when the agent from LM still had not called us back. We were moving quickly and keeping G&L informed every day of what was going on. On Tuesday afternoon, my husband spoke to G&L and confirmed that USAA would be paying their fees and they were good to release the truck to the tow company assigned by USAA to take it from G&L's lot to the collision center. Wednesday morning, the tow company attempted to pick up the truck, but G&L turned them away and said that we had NOT cleared them to release the truck. Another day of lot fees in their pocket! Now it's Thursday, and while I'm on the phone with USAA trying to get ANOTHER tow sent out to retrieve our truck, my husband answers a knock at the door. It's the mail carrier with a certified letter sent by G&L stating that they were requesting we contact them with our intentions regarding our truck. That unless the truck was reclaimed by the "sale date below," they would in fact sell our truck and the title would be changed. They do this because they know if you don't have top notch insurance coverage, their fees will be too much for you to pay and so they will sell your car. Look, I do understand if people just never go get a wrecked car that was totaled by their insurance. In that case, they should have the right to dispose of those vehicles. How long should you have to reasonably get things sorted though? A week? We had 4 days before they mailed their letter of intent, 4 days that they heard from us EVERY day. Their sale date? 31 days from the day of the accident. On top of trying to deal with the injuries we DO have, handling the absolute joke that is Liberty Mutual dragging their feet on taking responsibility, and figuring out what we need to do next, we are left with this stress from the tow company that we had no choice about hiring and their absolutely predatory behavior. The best part? This morning we got word that Caliber Collision sent their own flatbed to pick up our truck. It's safely out of G&L's clutches, yay! In our mail today? A letter from the VA DMV stating that G&L Towing has taken out a lien on our truck and now has the right to sell it! It was sent on Monday, 10 January 2022 so G&L absolutely went to the DMV on Friday morning, the day after the accident, to take out this lien and have the notice of intent to sell mailed to us! If you wind up needing a tow in this area, please do everything in your power to avoid this POS company. You will regret ever dealing with them. Save yourself from the nightmare and choose someone else. Also, USAA has copies of these letters and will be taking them off the approved vendor list!

She did not follow instructions she was supposed to haul the car back to my house instead she took…read moreit to her impound lot and locked it behind a gate. furthermore when given the phone number of the owner she didn't call. Which would have gotten her paid immediately call John at 2020 for any towing instead.

I had to get our truck towed to the dealership and called Heels & Wheels. I was blown away by the…read morelevel of customer service! Holly was very attentive and made sure everything was taken care of. If I ever need a tow again I will definitely use them!

BJ was rude and unprofessional to deal with . Wouldn't recommend . he could use some training on…read morehow he interacts with others . highly disappointed and dissatisfied

Outstanding Service!!!! Got my broken leaf spring replaced…read morewhen no one else would. If I could give them more stars I would. I Highly recommend this company. Thanks again for getting me back on the road.

Very courteous. Quick service and incredibly nice. Would recommend and have. I had a screw in my…read moretire on New Year's Eve. They took me right in and I was out and good to go in less than 20 minutes. Also, so affordable!

We had a great experience with Rollin Wheels today. We inadvertently left our lights on in the car…read morewhich was parked at home, and had depleted the battery. Called AAA, and they told us that we could expect service in 100 minutes or less. We received a text from AAA within 5 minutes, indicating that a service provider had been assigned. Within another minute or two, the driver called to indicate that he would reach our rural location in 15 minutes. Rollin Wheels arrived as promised, and successfully jumped the car. The driver was professional, friendly, and polite. Our only disappointment is that the company doesn't offer state inspection services!

Great people, cheap and reliable service! My go to car service.read more

I've gone to Conwell's for years because it's close and convenient. As a woman, customer service is…read morereally important when going to auto shops and Conwell's has a female working the front desk. One would think you would get a comfort and sense of respect when dropping your car off to trust them to do the job. The job was finished but the nasty attitude made me never want to return. I was left waiting at the front desk to pay for my service for almost ten minutes, when she finally came out from the back she was on the phone with what sounded like a personal call. She then took my card while still on the phone to process my payment then tossed my card across the counter. I signed my receipt and turned to walk out of the door, she said thank you. I didn't respond so she took it upon herself to say "you're welcome" very loudly while still on the phone. This kind of attitude did not make me feel my business was appreciated. 2 stars for 2 days to finish a $95 a/c recharge with a side of free attitude.

I've been taking my car here for a couple years now for my regular maintenance and they've always…read morebeen courteous, fast, responsive and reasonably priced. This was the first time I've had to depend on them for more costly and time consuming repairs. No surprise, they went above and beyond their exceptional customer service, and got my car back on the road....thank you so much!!!

Efficient and honest auto repair. I broke down away from home in December 2015. Will and his team…read moreworked to quickly diagnose and repair my car at a fair price. He also provided additional recommendations of a couple things to be looked at by my home mechanic, which wouldn't benefit him at all. Communication was clear and effective. I'll go out of my way to stop at Ultimate Auto Clinic if I ever have car needs again near Fredericksburg.