Brought my vehicle in for what should have been a quick warranty replacement of a tail light and a…read morerecall test. Both of which I was told should take 5 - 10min each. An hour later I was finally told that they didn't have the part and had to order it. So not only did you waste an hour of my day today I now have to go back and waste even more time. When trying to schedule the return visit I was pretty much told here's what I have take it or leave it. I work during the day and 0 respect was given to that.

I rarely write reviews like this, but this experience needs to be shared ... especially with the…read moreowner. I dropped my vehicle off over a week ago. I understood there was a snowstorm and intentionally gave your team extra grace. That's not the issue. The issue is the complete lack of communication and accountability. No one can provide a basic update. Not even simple questions like: - Has my vehicle been looked at? - Is there a diagnosis? - When can I expect it back? Your current system is clearly broken. Calling in leads to a receptionist who routes to a service queue that no one answers--only to be sent back to the same receptionist, who has no visibility into anything. That's not just frustrating but it's unacceptable in 2026. This isn't just a communication gap. It points to: 1) Outdated service processes 2)Lack of internal visibility/tools 3) Poor customer experience design and 4) A breakdown in operational management At this point, I don't just want an update. I need my vehicle back. If you want to run a modern service business, this model needs serious attention. Customers should not have to chase down basic information about their own vehicle. I hope this reaches someone who can actually fix it or this business is in deep trouble. I will never use them for service and our entire family drives Dodge/Jeep.

The hatch on my Chevy Cruze hatchback stopped opening. After an hour of inspection, the Chevy…read moredealership claimed it was an electrical issue and was going to charge me $650 for the repair. I decided to get a second opinion and am absolutely thrilled to have been guided to Gene's via ChatGPT! Total repair for the hatch .... $188 to remove and replace the liftgate lock activator! Then I got a synthetic oil change for $61.56! All staff were supportive and friendly. Clean, pleasant surroundings. Customer for life here!! Highly recommend

Great experience all around! I purchased a car from Dan Goben Cars and it needed warranty repair…read moreat Gene's. I was driving from the Milwaukee area, which is about an hour and a half drive, so I couldn't just drop the car off. While I waited, I asked an employee, Lee, if there are any food places close by. He actually told me about a nice local place AND DROVE ME THERE! I totally wasn't expecting him to go out of his way to actually drive me to the restaurant. He also picked me up when I was done! The warranty repair is complete and the car has been running good ever since. Very pleased with the service I received at Gene's. I highly recommend them for any auto repairs needed.

Laura and Jay we're both so friendly and helpful at this location. They went as far as helped me…read moresearch through my car manual to figure out my problem! They both even helped me install the new fuse into my car for me! I appreciated all there work and kindness and because of them I will definitely be back at this location.

Went to Advance Auto Parts in Green Bay looking for a clothes hanging rack. Went to counter. Sent…read moreout on floor with a newbie who didn't know any of his stock. Went back to counter saying really don't want to waste my time training a newbie on the location of items in his store. Was Snidely told by counter person that AutoZone would be more than happy to have me. In fact AutoZone was very helpful. Never shopping at Advance Auto Parts again and would advise others to avoid it also.

My car had been down for a year and after seeing at least 3 different shops, one of their guys…read morewalked in and we got to talking. He was so helpful even before my car got there. The communication that Brandon himself provided was top tier. Everything was explained thoroughly and they seemed genuinely concerned about the safety of me and my family. They diagnosed and fixed every issue I asked them to, and even took the time to test drive it to be sure it was resolved. They did only what I approved and didn't push or over explain to get me to spend more. The price point was $1300 less than what other shops were quoting. I definitely recommend Brandon's, especially when you need electrical work done.

Amazing people to work with! Such great service, communication and options for the budget and…read moresituation! I can't say enough good things about my experience! They even sent a video to help explain the problem.

Just charged my teen daughter $200 for battery that was perfectly fine. We had them put the old…read morebattery back in the car took it to an auto parts store and the battery came back perfect. Be weary of Ryan the sales rep he doesn't make commission so he's just taking advantage of people..

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Bellevue.

My daughter goes at college at UWGB and her car broke down just outside of campus at 4:30 pm. We…read morelive two+ hours away. Googled auto repair in Green Bay and Marv's was the first to appear. Called and got Laura. She heard my desperate plea and sprang into action. She had a tow truck meet my daughter after hours and had her towed into their shop. The next morning she called to ask if we had had any repairs to the driveshaft recently. We had used a shop near our house about a year ago. She sent me pictures of bolts that had come loose and caused damage to the parking brake cable. The other shop hadn't tightened the bolts. Laura worked with the other shop to have them cover the cost of repairs. I can't say enough about the service and care they gave us. It felt good to know that Laura cares about safety and doing the right thing. I will have my daughter use them for all future repairs and maintenance.

Stayed open late after 5:00pm on a Saturday to take our car in which broke down on our road trip…read moremany miles away from home (detroit, MI). The car over heated and the coolant was gone. We thought We were going to have to rent a car, wait till Monday to drive back to green bay, and pick up after the repair in the head gasket area was finished. Marty found a crack in the coolant tank, got a new tank, and fixed it all in under an hour on the same day! Saved our trip and our pocket. All after hours! I felt bad, poor guys didn't get out of there until after 6:30 I wish I had a auto shop like this back home. The most caring & honest auto repair shop I've been to in years. Thank you Marv & Marty!