Really impressed by how outgoing and friendly the staff is. The guy behind the counter even came…read moreout to my car to get more info to help me out. I really liked how attentive and nice and helpful they all were. Good job.

Highly recommend OReilly's in Hendersonville . I had an…read moreunpleasant experience at Autozone down the road . I walked in stood there for 5 minutes ( not exaggerated). Four employees standing behind the counter and only 1 other customer in the store and NOT one of them acknowledged me , nor spoke to me nor offer to help me . I walked out and drove down the road to OReillys . As soon as I walked in Michael was checking out another customer but took the time to greet me with a friendly Hello and stated that someone would be right with me . It's all about customer service that wins my business . Michael even took the time to install my windshield wiper era that I purchased . Great customer service , what was I thinking going to Autozone !!!! Never again ! Thanks Michael .

Go elsewhere to get service on your vehicles. There's not enough space here to list everything,…read moreincompetence x 10. Price, timing, quality of work performed! Not good!

The absolute worst place to get an oil change and tire rotation. They pretend to do an oil change…read moreand tire rotation, vehicle inspection and top off in 10 minutes. What a joke!!!!!! NONE OF IT WAS DONE and refused to show me the video of them completing the work. Well, surprise surprise, none of it was done and they even tried to charge me for it. When I called them out on their lies, they kicked me out. Also, don't leave your vehicle with them, because the time before this I actually caught them going to a grocery store with my vehicle. These people are CROOKS!!!!!

On November 28 The guy that helped me was rude. I came in because I needed help with my breaks I…read moregot done with them 6 months ago. I of course knew my breaks was scrubbing and was extremely low which is why I stopped by. He said I needed a rotor and my right break pad was ok but left side was not. The rotor he priced with labor out the door was $800+. He wanted to be rude by bringing the other guys around to show how bad it was. Then when I was getting ready to go he was trying to be funny and say how I'm a disgrace and could go out and kill somebody bc of the condition of my break and he's seems 2-3 accidents happen in front of the shoppe because of bad breaks. I get it he was trying to sale me on it. Then he said before I had to leave he wanted me to sign some type of waiver tha if I go and kill someone he's not at fault. Of course I told him no unless my lawyer was present. Fast forward today I took it to a mechanic and he said me where the right side break pads are less than 10% and how how they used a really cheap brand pads and that's why they wore so quickly. Mind you the guy said my right side was good and only left side needed to be fixed. I will Not recommend the to anyone. They only car about your money and great at being rude.

Went to Hermitage Budget Brakes in 2022 for brake inspection on 2016 Mazda 3. Told brake pads only…read morehad worn down 50%, and to come back and see them when work was needed. No charge for that inspection. July 2026 went back with same car and had brakes and rotors replaced for 950 dollars which included a nice discount from Chris at the front desk , because I was a repeat customer. Very happy with cost and work done. In addition to my Mazda, I have also had brake service done on a 2017 Nissan Murano, 1999 Acura TL, and a 2014 Subaru Outback all at this location. Never a bad experience, highly recommended.

Great painless install of my Katzkin leather in my Lexus Lx470. Bought my Katzkin's and they…read moreassigned me to Cole Brothers. Great job, fast, thorough

We have depended on these folks to tint all our vehicles as well as place new leather in our newest…read morejeep.we love the simplicity of doing business with them. If they make a mistake they quickly fix the issue, no questions asked. They are personally owned and operated but have built there business into what seems like a corporate empire based on there great service and willingness to seek perfection, to keep customers like ourselves coming back. Great job !

Travelling on the interstate from IN to FL. The dreaded flashing check engine light and engine…read moremiss-fires causes the car to shudder. Was able to drive it to David Smith's Auto Center where they fixed the problem quickly and got me back on the road. When you are a non-local, passing through, you expect to get "premium pricing" since they will never see you again. That was not the case here. Fast repair and pricing much lower than I expected. Very trustworthy.

I recently broke down near Dave's, and although they could not fix the alternator on my…read moreMini-Cooper, they offered me shelter from the triple digit heat while I waited for a tow truck. They also gave me a company shirt to replace the ruined one that I was wearing, and offered me food and water. I had to wait there for well over an or so, and all the while, they' were extremely hospitable, especially Miss Debbie. Thank you so much for helping me during an extremely difficult day!

Always the nicest most professional people. They never try to up sale but will tell you if they…read morenotice anything needing attention. If you say no to a service they will still estimate it for you. They keep you updated on work as the service progresses. I drive 30+ minutes to get all our vehicles serviced here.

Stopped in today for an oil change and it was a great experience. They did a very thorough job…read morewith the car and they were very friendly and professional. I'll definitely go back in 6000 miles.

OUTSTANDING is all I can say. Everyone was amazing especially the Asst Manager, his name starts…read morewith a K. Walked in for information and ended of buying 4 wheels, 4 tires and warranty all because of the manager. They had my vehicle in the shop for 40 minutes. I can't say enough about this entire establishment. I walked into NTB first but stood there for 40 minutes. I am new to the area but will never go anywhere else for my service needs.

I use Discount Tire all over the nation. I exclusively purchase my tires from them. Whenever they…read morereach out to me about air pressure I go to the closest location. I've been to this location multiple times and waited over 10 minutes. No one even comes out to acknowledge you to get your tire pressure checked. I understand if they are busy they might not be able to do it right away, but other locations at least acknowledge you and tell you that you'll need to wait.

Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.

Purchased a 2025 Ranger in May 2025 and was promised 3 free oil changes. Bates Ford scheduled my…read morefirst oil change for the end of August. Since I don't drive the truck much, I canceled the service and was told I can reschedule for a later date. I recently went in for my first oil change and was told I don't have the 3 free oil changes. Buyer beware of sales promises. Their word means nothing, and unfortunately, I thought it was documented, but it wasn't. Won't recommend purchasing a vehicle from them. On a positive note, the service group seems reputable.