1 star I am posting…read morean additional review because Firestone management has still not provided any meaningful follow-up or resolution regarding my formal complaint, Case #2977465. I filed the complaint on June 12, 2026, and followed up repeatedly. An area manager eventually emailed me, and I provided a detailed written timeline explaining what happened, why I had lost confidence in the Galloway Avenue location, and why I was requesting a refund. Since sending that response, I have not received a substantive decision, status update, or further communication addressing my concerns. My primary complaint is now the administrative handling of the matter. Customers should not have to repeatedly pursue a large company for basic communication after reporting a serious service problem. Even when a company disagrees with a refund request, management should acknowledge the documentation, explain its decision, and provide a clear resolution. The continued lack of follow-up gives the impression that Firestone's complaint process is designed to delay rather than resolve legitimate customer concerns. Based on my experience, I cannot recommend the Galloway location, and I have serious concerns about Firestone's regional management and customer-service accountability.

They easily fixed my braking system in an hour! It's functioning much better than before. They only…read morecharged me $10 for what I thought would have been a highly expensive repair. Thanks Firestone!

I wanted to share what an amazing experience I had today. My mom's car broke down by the car wash…read morenear the store due to faulty battery so since we couldn't afford to tow it to the nearest car maintenance shop, I stopped by to get a new battery. Not only did they find the right one for me, they even offered to drive me back to where my mom's car was at since the battery was so heavy. I initially called Kwik Kar located on Campbell Rd and ask if it'd be possible for them to come out here but they said they didn't have anyone who can do that. I'm glad we didn't go. We had so many people helping us today. It was truly a blessing. Thank you so much.

My head light was out for a while and I took a chance (unintentionally) to buy another on one of…read morethe coldest days. It was late, but Lorenzo still went outside and changed it. I've been to other stores who made excuses for not doing the service after a purchase, so I was relieved and grateful for his willingness to brave the weather and install it. Thank you!!

The first auto repair shop i have found with integrity! Christian values and always respectful even…read morewhen they are busy.

Mom had been taking her grand marquis to them for few years for just the oil change service, these…read morecars are extremely reliable, had around 80k miles on it, after last oil change and after 2nd engine start check engine light came on and had a strange "rattle" under the car, took it back to progressive and explained that never had light on before, owner had codes cleared mom went home but next day light returns and owner tells her she just needs to drive it and it will go out. I am a retired mechanic of 70 yrs old but I still have my own tools and started finding problems after their service work, first the rattle - they had lifted her car on the rear catalytic converters and partially crushed the interior membranes on both sides of car, next problem - check engine light - scan revealed issue with EVAP system which the issue was found to be 2 wires inside a rear wiring harness way above fuel tank and not exposed to external damage were cleanly cut with dikes that had left tool imprints on the wire. After repairing what these people destroyed purposely and them deliberately causing repairs to be needed, I believe they're in business to cause cars to need repairs for their own benefit ie even other shops are aware of progressive auto care's practices and they've reported to customers to be warned. I can see why they're not involved with the BBB, folks these people are dangerous and give real mechanics a bad overview. Just think about it owner is protrayes himself as a true Christian man, truth be known is wolf in a sheep's clothing.

I went to 4 other shops before coming to Ross. Ross was the only one that listened to me and took…read morecare of the problem without taking advantage. highly recommend!!!!

I used to really like this place and I would always take my cars here when an issue I couldn't…read morehandle myself came up. This past time however was pretty unpleasant. car was dropped off on a Thursday and due to be finished on that coming Wednesday for a camshaft replacement, I didn't end up getting the ok to pick it up until Friday where they tried giving it back to me with a check engine light that wasn't there before and the engine wouldn't even stay on for more than 5 seconds at a time before sputtering out and dying, so they kept it for another day so they could mess with it some more. they eventually got it to be able to run but still sent me home with a check engine light, which come to find out is because they somehow didn't notice an extremely obvious wiring issue that I noticed about 5 minutes into just looking around the sensors. On top of the already pretty unacceptable experience my leather drivers seat also had a brand new rip in it and the paint on my fenders was cracked due to them forcing my hood open because they somehow managed to get it stuck closed. I was promised updates and didn't get a single one throughout the entire process unless I called the owner directly. They also heavily rounded my drain plug when changing the oil. Needless to say Im looking for a new shop now.

Great service, these guys make sure Motor oil, antifreeze, Break oil, power steering oil, air…read morefilter are in good conditions.. just keep it up.

The worse. My truck has been in commission for the last 6 years. Now it's not working after getting…read morea flush and oil change. My truck is out of service now.

M&M Auto Service is tuck away in a strip of buildings right below Trinity Mills Rd in Carrollton…read more He specializes in Mercedes repair but has been excellent with both my Lexus LS400 and my company Ford F150. I have been so dissapointed with my mechanics from the past (Christian Brothers, Guy built into NAPA in Coppell). I would start to get a bit of confidence in them and then they would do something shady or dishonest to ruin it. Moe at M&M is different. My coworker brought me along with him to pick up his car and when my Lexus LS400 started having issues I brought it in. That was about a year ago and I have come to Moe for everything from oil changes to engine repairs since then. Every time I come in he works hard to find out the REAL problem with the car and fixes it. He will look around and try and find the best buys on parts for your car as well. He has saved me countless amounts of money and I could not be happier with him. I have finally found a mechanic for life. GIVE HIM A TRY!!!!!

I'm still in disbelief how awesome this place is! I've gone there 3 times now and every time he is…read morehonest, saves me money and is quick! You won't find better service anywhere! I highly recommend checking out m&m and will be a loyal customer forever!! He didn't even want to charge me for checking my car and telling me what was wrong, and he didn't have to fix anything. His honestly and customer service are so rare in this world today. Thank you a million times!!!

I do recommend Advance Auto Parts here in the Balch Springs area. I was looking for a part and Auto…read moreZone, and O'Reilly's didn't have it. I came to Advance Auto Parts, and I was attended by the assistant manager Jackie and she helped me find the part I needed for my vehicle and for a great price as well. I will for sure be going back to Advance Auto Parts. Great prices and great customer service!

Ethan is awesome! Telephone etiquette was refreshing. Nowadays good customer service is so hard to…read morecome by. Not with this guy. Ethan listen to my concern and addressed in a very professional manner. He made my problem his problem. Together we solved the problem regarding my battery on my Mercedes s65 AMG. I told him I would be in the next day to pick and when I did he was at lunch. However is co-worker( Alex ) in the commercial department stepped right in his place and got me taken care of. It was a great experience and I truly felt like a valued customer! F.Mathis

Inspection service guy was very unfriendly, he looks at my car insurance 05-01-2025 thru…read more09-01-2025. He states- your insurance is expired. I said - No it will auto renew on 09/01/2025. Today is 08/22/2025. He states- It will expire on 09/01/2025, but it's okay.. I'm not going to argue with you.. Why did he say this?‍ No this is not okay! I will take my car somewhere else!!

I have been coming to this location for at least 2 years, and I have had a great experience every…read moretime. They are nice and also quick! My last couple of visits have been even better bc of Chris!!! She has a very kind and warm energy and her smile and professionalism have really made my oil changes more pleasant!! They are my go to hands down!