Had a great experience! Got my codes cleared very easily, general manager was helpfulread more

Honestly such a helpful store and manager!!…read more I came by because I had a question about something on the bottom of my car that was hanging off and scraping the road and I had no idea what it was or what to do about it. The manager came outside and checked it out for me and was just super informative and told me how to go about fixing it and answered all my questions about it. After that I mentioned that my brake light was out and he offered to take a look at it and helped change it for me! They really go above and beyond and are super helpful here!!! 10/10 :-)

the store manager Drew was SO helpful and polite!!! i was in lexington for the day for a hair…read moreappointment and leaving town at 8:30pm i realized my headlights were out, BOTH of them!! so i looked up the nearest auto zone and thank god this one was closest! they close at 9pm and even with only 30 minute left open Drew helped me with no issues, no questions asked and got me on my way by 8:50!! Drew totally saved my day!! all heroes don't wear capes, some of them work at your local auto zone!!

My wife's car battery had completely crapped the bed randomly, and she had work the next day. I…read morebrought it over to this location and was helped by Greg. He has been by far the most professional and competent worker at any auto zone I have ever been to. He quickly changed my car battery and got it up and running even with a lot of other customers in the store. His hustle and kindness makes this my top choice for anything auto related

They sabotage my wife car I would not take my bicycle there for them.Fix I had one thing fixed. 45…read moreother things they messed up.

Pep Boys destroyed my driver door and fender. Messed up my payment. Stringing me along via…read moreinsurance claims and customer service claims for the last 3 or 4 weeks now. Rear left brake line came loose and lost control because I had to miss a vehicle with littile to no brake pressure left. No one takes anyone serious at this establishment and I'm left with no choice but to hand this over to my attorney. I would never bring a vehicle here to be serviced if I were anyone else. My fault for giving a corporate shop a chance. This is the second time posting this since they somehow removed my first post

These guys know what they are doing. I trust them with all my family's vehicles. Thank you for all…read moreyour help. Very honest and easy to work with. No problems.

Got recommended by a friend, the service was quick and Jimmy know what he's doing. Very honest and…read morefair price. Thanks for fixing my car!

I have been coming here since 2023 and have had a handful of great experiences. Not going to lie, I…read morehad alot of speculation with this place as the last experience on a simple request turned in to an inconvenient 72 hour exertion. But Ariana and the rest of her team were absolutely phenomenal and I encourage people to give these guys a little break when it comes to reviewing as we don't see whats going on behind the scenes; in the shop or their personal lives. But 5/5 stars , Yall keep killing it!!

went to get a flat fixed. A plug was installed correctly but…read morewhen reinstalling tire , young mechanic broke the tire bead on tire rendering it completely useless. No apology no adjustment just bed luck ! another mechanic completed the work but tire was now useless a $20 job cost me time an a lot more money. why fix a tire that had "dry rot " ?? I have the tire for evidence no rot at all. Just another scam

My battery was dead, Advance Auto Parts is a local business, less than a mile from our home in West…read moreCola. I got service in the first minute of walking in, and one staff member completed the sale while another took my old battery out, replaced it with a Diehard, and I was on my way in 20 minutes. Fast, easy, knowledgeable, courteous, people who worked as if they liked their business and customers. It was an easy and prompt experience that I would genuinely recommend.

Jay and Jay helped me out with getting my hood open when I worried I was low on oil. They were both…read moreso friendly and helpful to me and it was such a welcome gift! Thank you and I'll be back if I need auto items.

My wife and I had an excellent experience at Mazda of Columbia. We were greeted with a warm smile…read moreand friendly sales rep named Mackenzie. We walked in there to test drive a 2025 CX90 and didn't know much about the different trim levels and what each trim offered. However, Mackenzie and the managing partner of the dealership, Jason, did a wonderful job helping us find the car that catered to all our wants and needs. We didn't buy on the first night that we went because we had a lot of thinking to do, and Mackenzie and Jason were very understanding and they weren't pushy either. We came back again the next day, we test drive a few more cars. Initially we wanted a 2025 CX90 Black on Black, but we ended up leaving with a car that was light exterior and interior and they made it so easy for us to figure out what we truly wanted on our own. We traded in a car, they were reasonable with their offer and we accepted. We felt highly valued and respected, even throughout the tough parts of the negotiation. Even when we signed the documents with the finance manager, Kent, we felt very much at ease. And although his job is to sell us everything but the kitchen sink, he was not aggressive or forceful in offering us warranties and additional coverage products. He was honest and genuine, and we did buy a service contract because of that. Mazda of Columbia is the complete opposite of the stigma that dealerships and car shopping carry. I would buy a car here again without a doubt, and would recommend my family and friends to shop here.

1 star for Mazda of Columbia. When I dropped my car off, I…read morewas told the diagnosis would take about one hour. Thankfully they provided me with a loaner vehicle (a Mazda CX-30), because that "one hour" turned into 10 days. I paid $209 for a full diagnostic because I wanted to know everything wrong with the vehicle. Mazda returned a list of 18 items labeled as needing "immediate attention," with a repair quote totaling around $11,000. After reviewing the list, my mechanic told me many of the items were unnecessary add-ons or inflated dealership recommendations. The pricing was outrageous. During this process, I accidentally damaged one of the loaner car's tires after hitting a curb. I fully understood that I was responsible for paying for the replacement tire. However, I was told it would cost around $300, then was charged $390 without being informed ahead of time about the additional cost. Instead of offering the dealership's actual cost or trying to help in any way, it felt like they used the situation to profit off of me for damaging their loaner vehicle. Charging nearly $400 for one tire was extremely excessive. After I had my headlights repaired elsewhere. Mazda quoted me $1,467.74 PER headlight assembly. My mechanic replaced BOTH for $1,381.78 total. When my mechanic went to install the light bulb, he discovered Mazda had failed to reinstall the headlight connector and had left components missing from my car. He explained that without the headlight and connector installed, moisture could have entered the headlight assembly and caused major problems because it is a sealed system. I contacted Mazda and was told they "knew nothing" about the missing connector. My mechanic then called them personally. He said the first employee he spoke with didn't even understand what part was missing. He asked to speak with the service manager, Elizabeth. According to my mechanic, she laughed when he asked about obtaining the missing connector. He even suggested they temporarily pull the connector from another vehicle and replace it once the part arrived because I am a night delivery driver and needed a functioning headlight for the weekend. He said she refused to help until the possibility of leaving a review was mentioned. At that point, she said she would "see what she could do" and would call him back. After a couple of hours he called her back -- but nothing was done. We ultimately had to wait until Monday for the replacement part to arrive, leaving me without a proper headlight all weekend. This entire experience was a nightmare: Told 1 hour, waited 10 days Charged excessive dealership pricing Charged more than quoted for a tire Parts left off my vehicle No accountability Poor customer service from management No urgency to fix a problem they created I expected professionalism and accountability from Mazda and received neither.