went to this store many times for parts for my cars, gaskets and such. but due to my last visit i will no longer go back. employees are no trained in dealing with customers and are unprofessional.
I went to the store to get a tool needed for my current engine build, along with some other small parts. the employee running the computer could not figure out how to use the loan-a-tool program and told me they did not carry the tool I needed. I leave and head home. later that night I still need the tool for my motor and look at autozone to see if another shop has it. long and behold the shop i went to did indeed have the tool i was looking for, but they couldn't work the computer to tell me that. I call autozone to see if i can get a hold of someone working there to sort it out. Now I called and i knew it was late and they would be closing (called at 8:50pm, they close at 9pm) but i was hoping they would be able to fix their mistake when they told me that they didn't have the tool. Well i jump into the car and try to beat the closing time. I was still on the phone and i was still on hold and trying to get over there. I get to the store and its closing, and i see two of their employees talking by the cash register while i was still on hold. i have been on hold for 10mins and i know they were not going to pick it up. i run to the door to see if i can just get in and out. the guy stops me before i get to the door and tell the man at the door that i had come to get the tool they said they didn't have and that i had the part number. the man told me the doors where locked and their was nothing he could do. At this point i was still on hold, i hold up the phone and asked the man next time to please take me off hold. again the man says "sorry, their is nothing i can do".
this place is clearly ran by people who do not care about their job or anyone coming in. i understand that i was late, however this all could have been avoided if they would have been trained in using their computer system and communicating to their customers. I had they been trained, i could have gotten my tool and parts during my first trip there and could have avoided this review. read more