1. Autozone

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Canandaigua, NY

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Autozone

5.0 (1 review)
Open • 7:30 am - 9:00 pm

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4 years ago

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Canandaigua Chrysler Dodge Jeep Ram - Canandaigua Chrysler Dodge Jeep, You're A Friend of The Family

Canandaigua Chrysler Dodge Jeep Ram

(25 reviews)

Love it here and highly recommend.... Bought a new car and the process went great thanks to Matt…read moreand the entire Team! Thanks again....

AVOID THIS SERVICE DEPARTMENT! Service department is an absolute wreck staffed by relics who should…read moreprobably retire already. Lack of professionalism and customer service is clearly their preferred operating mode. Scheduled two special order parts to be installed. Called the day before appointment and asked for a loaner car, was told No. OK, how long will the two parts install take? They only had one part on their schedule, not two, and huffed at me that they didn't have time for both b/c they are short staffed. Even tried to tell me I was asking for a last minute job and I had to remind them I scheduled this work a couple of weeks ago. Morning of install, I agreed to take the second part and have my regular mechanic install. However, when I reviewed the final bill for the install labor, I was charged more than twice what I was told was the $/hour when I scheduled the work. Granted, as a service department the labor charges should be posted for customers. They are not. I ultimately declined to take the second part that I had ordered which was also marked up from what I would pay ordering myself from Mopar. I wanted this to be a one stop shop experience with dealership expertise and was willing to pay some padded costs, but this was absolutely ridiculous. Expertise is a word that has no place in this service department. Customer service is a joke.

Autozone - autopartssupplies - Updated October 2026

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