I have been shopping at Auto Zones since I started driving. They had always been my goto place to go and get whatever part my car may have needed. This was especially easy 'back in the day' before cars were run by computers. I knew how to change my own oil, change my brakes, give my car a tune up (my father made sure I'd never be at someone's mercy) and could always be assured that Auto Zone would give me the best of parts needed for whatever job. I once purchased a set of brake pads at Auto Zone that lasted FOREVER (until I sold the car at least).
Since moving to the Burlington area, I've been trying out all sorts of places on a needed basis. I recently found myself desperate for windshield wipers as I left it too long. I used to rely on going to Auto Zone, buying blades & having a chat with the service person who followed me out to install them for me. Sadly, at this location, I bought a pair of blades (driver and passenger) spending a small fortune. The lady at the desk was very helpful as I didn't bring my reading glasses with me & couldn't make out the fine print in the catalog, but sadly, less than helpful in helping me (or finding someone who would help me) in putting them on.
Yes, I realize that wiper blades are pretty easy to put on...once you figure out how to get off your old blades (each car is different), the thing is its messy. I was in my work clothes and didn't really feel like getting yellow pine pollen residue and dirt and grime on my work clothes. It was also the main reason I never minded paying a little extra at Auto Zone.
If they are going to be like every other auto part store, without this added customer service aspect, what is the point in paying the higher prices? None. read more