Anytime I need tires or tire repairs this Dobbs has never let me down they've always done a great…read morejob

Chris was the contact. He didn't even stand behind his employees quality of work. Made excuses for…read moreit. Worker and management incompetence exceeds basic logic. Couldn't complete simple task, forgot to call and inform us they couldn't. They wasted our entire day for nothing only to tell us to bring it back they actually can do it and they'll give us a discount next time. As if I'd trust the quality of their work when they don't.

3 weeks ago I got service done on my car here. Just a simple oil change, price was reasonable. The…read morepeople here were decent people. The lady leading the young men seemed very nice and pretty knowledgeable. However, the work they did on my truck was nothing short of a disaster. Although it took about an hour or more for them to get done. The time it took them wasn't necessarily an issue. The damage under the hood was. They had a hard time getting the oil filter off and ended up cracking something under the hood with whatever wrench they tried to use. While doing so they cut a coolant line as well. Ever since I've been having an overheating issue, and having to put more coolant in my car than usual. And Now my car is in the shop. I was on the side of the road in the middle of the night waiting for roadside assistance trying to figure out how I'm going to get to work in the morning. I do believe they knew they did something wrong and still let me leave.

The service was horrible. We got there at 4:30 and had to leave at 5:45. Their "card scanner" wasnt…read moreworking and the worker couldn't give us an estimate of when we would be done. Horrible service.

Very quick and easy with the best price in the area. Very honest to their answers to my questions…read more Fit me in and had it done when promised. Looks great, very satisfied.

Randy and the crew are always outstanding at Line-x Arnold. We use them for almost every new truck…read morewe deliver.

I took my 2014 Mazda 6 here to have a mirror replaced. They were business minded professionals with…read moregood customer service fast quality work and reasonable prices. Later on my mother in law took her 2010 KIA soul which had been broken in several times they repaired the steering column, and broken windows. It took a while to find parts but they stick with the job until it's done. And done well. This will be our auto mechanic from now on.

My 2017 Focus broke an engine mount and I limped it into the big auto repair chain in my…read moreneighborhood. They said they'd need over 3 grand. I said I needed a second opinion. A friend of a friend recommended Rich's Automotive. The work is done and I saved over a thousand dollars. My Lord! you can't beat this place for honest workmanship and a fair price.

I hate writing this because I know how busy they already are, and how much I will have to wait to…read moreget my car in (if everyone finds out how great they are.) But seriously, they are the best. If you need an honest, knowledgeable mechanic that won't oversell you on anything unnecessary, go to Len's. On numerous occasions, they've told me I didn't need the high priced service or product the dealer said I did. The entire staff is great from Jon, the owner, on down. They know me by name, and they know my car inside and out. I won't take my car to anyone else, and you shouldn't either.

I took my new to me car of three months with a bad alternator. I got a lot of support from Mat and…read morewas able to get my truck repaired. Both Mat and Katie were very helpful I hope that I will not need their service too soon but I feel comfortable going to them for help.

Stopped in to have an oil change done and tire plugged. From the minute I arrive the mechanics…read moredirected me to the service desk with professionalism. The service desk was also professional, courteous, and knowledgable. Prior to having the tire plugged, they confirmed it was leaking air and needed fix but still wanted authorization from me. I find that some places just do and don't consider the customer, so I was extremely pleased with everything. Service was first come first serve but it only took them about 30-45 to get me in and out. This would be a place that I will visit again if ever in the area. Their friendliness, excellent customer service, and professionalism was outstanding.

I no longer live on Washington Avenue, but I drive out of my way to bring my cars to St. Louis Auto…read more& Truck. Not only have I brought every car I own to them (because they do a good job and do the job at a VERY fair price), but I've also purchased a vehicle from them. Most of my experiences have been with Lisa (I think that's her name, sorry if I got it wrong) and she has always been very pleasant and courteous person. I believe the owner's name is Kevin (again, this may be wrong, apologies if this is incorrect) and he has been a straight shooter with me every time I interact with the mechanics/technicians. My wife exclusively goes to these folks as well, they've been nothing but absolutely great to us.

Paid $1000 to end up in the side of the road 2 days later. Owner would not look at the car again or…read morerefund any money. Felt extremely taken advantage of. Would most definitely recommend people NOT go here!

Overpriced!! Unreal diagnostic tests and fees for everything. They even charge a service fee to use…read moreyour credit cards. They racked up $3,300 on my ticket for 2 cars and got out with the same car problem. Check engine light is still on in both cars. Watch out for their maintenance guidelines, and unnecessary work. I would simply avoid taking my vehicle there for anything.

If I could give zero stars, I would!!!!! This is definitely…read moreNOT a place I would recommend. The office person Glen will tell you whatever you want to hear. I was given a price of roughly 2500.00 to rebuild the transmission and would take around 3 to 4 weeks to be completed and had to pay 1200.00 up front to even start on the work. After 3 weeks, I called to see how much longer, I was told Glen was out of the office and would have to call me back, but he never did. Sometimes, there was no answer at all during regular business hours. Drove to the shop during regular business hours, and they were closed. No body around what so ever. When I was able to talk to Glen, I was told "we're waiting on the part" called again and was told "yeah your part came in, but your car was pushed out of the garage because it was taking too long for the part to come in and your car was put at the end of the line and they were working on other cars. They damaged parts on the car and then charged me to fix it. I had a manufacturer recall part, and when I dropped the car off, i asked if they could reach out to GM on the replacement, I was told they wouldn't do that. I would have to take it to a GM dealership to have that work done. Well low and behold, they replaced it and charged me 296.00. I said that it was a recall item, and you told me you wouldn't touch it. Glen's response was "well I had to replace it to get the job done correctly." When all was said and done, it was close to 6000.00 and 6 months later. So on top of 3500.00 more for the repair, I had to find rides, borrow cars, and even had to rent a car and had to pay for it out of my own pocket. SO UNLESS YOU DON'T MIND PAYING OVER "DOUBLE" THE QUOTE GIVEN OR IF YOU REALLY DON'T NEED A CAR TO DRIVE, THEM BE MY GUEST AND YOU CAN GIVE THEM A CHANCE. "MAYBE" YOU'LL HAVE BETTER LUCK THAN I DID!!!!!!!

The manager is someone who will tell you what he thinks you want to hear. He over promises and…read moreunder delivers. Once he has your vehicle, communication is almost nonexistent, answers are few and far between, and the estimated price becomes much more. He had my vehicle for almost SEVEN months. He committed to things he did not deliver. When I received the vehicle back, the carpet in the cab was dirty, i found i had not been informed of parts replaced beforehand, and some of the original parts replaced had been damaged. I have asked more once for Glenn to fulfill what he had committed to and he has yet to live up to his end. This shop is closed, but he is now located at the Austin Transmission in Mehlville. Buyer beware. If you ask me, I would suggest using a more highly rated shop. If you pick this shop, Ron [the manager] seems to be the more reliable contact.

They were busy but knew I had an off roading trip planned. They worked me in and did a great job…read moreadding a 3" lift to my 100 Land Cruiser. Did 8 days over landing in Death Valley and the suspension was flawless.

*ATTENTION*WARNING* Buyers beware!!…read moreI have been in the automotive industry from the factory level to building Sema show vehicles for nearly 30yrs. I have had work done here years ago, and Scott the owner was involved and the service was great to my "SEMA" jeep build. I have relocated back to the area, and I'm being told by the Mgr Steve that Scott is pretty hands off now, but he could take care of me. I had them quote me to install a brand new Carli lift on a brand new Ram 2500. Steve quoted me $2300 and I called the manufacturer of the lift, to verify the amount they were quoting me, and they specifically told me that they do them daily at their shop, and it's should be in the range of $1200-$1600 including the alignment, but no more than that. First red flag. I then asked them if they could put new tpms sensors in a brand new set of beadlocks and tires that the tires are already mounted to the rims, and I told him that I needed them to supply the sensors as well. He then quoted me $650, in which I had scheduled a different appointment for that. I also was a supervisor in the military and a department mgr at an automotive manufacturing facility. So I know to be very specific and detailed when I'm explaining services needed. I told him that they were beadlocks, and they needed to be dismounted and sensors installed and rebalanced. He even told me that they wouldn't program the sensors until we got the lift installed. I confirmed everything with him at that time. I took the rims and tires to the shop to drop them off right when they opened. I asked him if they would unload them from the truck, he paused and looked at me as if it was my job to unload them. And said, let me see IF I can find someone to do it. He comes out to the truck and said, well I guess I'm helping YOU unload them. So I unload 2 wheels and we rolled them into the shop. There were around 6-8 guys just standing around talking, since they were just opening, and they watched US roll the tires to the back of the shop. One of the techs whispered to him something, and then Steve came to me, and said "man I didn't know we were doing beadlocks". I said yes I told you that, and not only that, you helped me unload it and wheeled it into the shop! A blind man can see that they were beadlocks, not to mention how much heavier they are compared to regular rim and tire. He then said "let me go check something". So we walked back up to the front counter, and he said "man they'll kill me if I make them do this for $650". he then told me that it would be $1200 to do the job!! I said "no way!" So I went and rolled one of the wheels out to my truck and loaded it, and he followed me out with the other one and said "sorry man". Well "SORRY MAN" doesn't fix anything. I've called 3 other performance shops in the area and they quoted me $300 to do it, minus the cost of the sensors. Scott, if you're reading this, you should really get back in there man, I had a great experience with you and that Big brake kit you did to my Rubicon, but this guy has no integrity, no ethics, and is going to ruin your company name with practices like this, because I'm here to tell you that I've read the past reviews and there are quite a few of these situations on there, and it won't take long for the word to spread. There are a lot of us who have ties to the auto, jeep, and Offroad industry and this kind of publicity will spread fast. An educated shopper will be able to research and see how this guy is inflating the prices and robbing people! I hope this reaches all the people who were shopping around to buy and get parts installed, do a little research, and educate yourselves so guys like this can't take advantage of you and your hard earned money.