The parking is definitely crammed BUT they had the microfiber cloths for my car I was looking for. I was a little disappointed when it said online they had the 2pack I was looking for but in store only had the 4pack but it's okay because I needed them anyways and I wasn't going to bug the workers because it wasn't a pressing matter read more

My girlfriend and I came in to buy some break pads for my truck and Raquel helped us out. She was so kind and generous to us! She really made my day! Thanks again Raquel read more

i went it today for a bunch of parts i was already over it because i knew it was gonna cost me an arm and leg but when i went in a gentleman named anthony was extremely helpful even told me if i find em cheaper hell price match which he did it was greatly appreciated made my life a million times easier if you go ask for help from anthony anaya he did so good i had to ask for his employee number #10536490 great guy and great job!!!! read more

I came here before closing time to buy a qt of oil and employs refused service, and didn't want to open door DURING BUSINESS HOURS! read more

The workers need to do there job this is the 2nd time with the same incident . The manager was just acting brand new and on the phone . If I could rate this 0 stars I would . Unprofessional. I go to work and get my job done and I'm sure it's more difficult then. Cleaning up the computers . Get it together . read more

The staff at the store is really helpful, especially Raquel. I've always had a great customer service experience. They always have the parts that I need and when they don't they get them for me within the hour highly recommend to check out this store. It's the best AutoZone in the harbor area in my opinion. read more

Employees here are pretty much as knowledgeable and useful as you'd expect a teenager fresh out of high school to be. I've brought multiple alternators under different occasions from different years, make and model vehicles. Each time they have a BS excuse as to why they can't test it. Two employees today were arguing about who would test my alternator because neither of them wanted to. Of course like always they weren't able to test it yet again. Meanwhile their supervisor standing over the counter oblivious to what's going on with her employees, was rude to the older customer next to me because she didn't know how to explain herself and the old man was having trouble understanding her. I don't recommend this place unless you know what you're looking for and you're not in a rush. read more

This manager what ever her name is , Is very rude and unprofessional I went in 2 weeks ago to get an OBD reading And I was giving the part number I needed to fix my check engine light. Turns out it was the wrong part number (o2 sensor) . So I went back in and this time they gave me a different one but I bought it at this store this time and I asked they what about if my check engine light comes on again for the same code Manger said "I'll exchange it or give you your money back" Now this o2 sensor is almost $300 So I was confident with what she said Now I went in today because the same code is popping up P1165 Which is the o2 sensor So I asked her I'm back again i guess This is the wrong sensor again She acted like she never saw me in your life And was saying I can't get an exchange or my Money back because I used the sensor now mind you this sensor has a 1 year warranty So how am I supposed to use the sensor without out using it in the car ???!!! Plus she's making excuses to not give me a refund Saying I need the box I need your receipt (knowing it's on there system) and I need the paper where we did the fix and finder report I had all of those things but still was acting dumb And then insultes me buy saying maybe you don't know how to turn of the check engine light !!!! Now I might be stupid but not that stupid So I walk out to take off the sensor from the car and when I walk in , she's talking about me to a customer saying I don't know how to turn off the check engine light and laughed At this point I'm pissed But at the end after all the humiliation in-front of everyone , I ended getting my money back She acted like it was her money being taken After a long day at work last thing I need is BS like that I'll probably take this to there higher ups read more

Came in to have my windshield wipers installed and bought some wiper fluid. Manager showed me where to find product and even showed me how to install the wipers. Super kind and helpful. Worked quickly, efficiently, and still took the time to ask about my day. 6 stars if I could! read more

Worst customer service possible. Employees have no idea about parts availability, inventory and applications. Management is poor at best. NAPA.NAPA.NAPA ALL THE WAY. I will drive extra miles to O'Relly, Pep Boys, or NAPA with pleasure. Disrespectful way to assist customers. read more

My review is mainly because of the managers and the higher ups . I was parked at this establishment while my husband was buying wipers inside when I got hit by a car from behind and the car fled . I spoke to Isaac , Olga , Richard , Rachel and I believe the last person I spoke to was Debbie . I wanted the camera footage so I can submit a claim with my insurance and all they did was give me the run around, even after I explained that my three year old was in the car with me when it happened . I've seen so many businesses help out customers and non customers with providing footage , I don't know why Auto Zone made it impossible. I'm very disappointed .I won't be shopping here anymore . read more

Bought oil and filler here tight parking lot. Good sized store. Vato zone is what it's called in this pinche spot Good service. read more

I went in today to see about a headlight. Jonathan was very helpful. He went above and beyond. He came out to my car and helped with taking off bulb and replacing it with a new one. Thanks Jonathan!!! read more

I'd like to stress how amazing Jonathan, the manager, was when we visited this store. I'm assuming he's a manager because the leadership he showed when my friends and I were in trouble could only be that of someone in a high position. Incredibly thankful for his kindness, attention to detail, and customer service. 10/10 will come again for all my car needs if I'm in this area because I know they'll take care of me. read more

I called this afternoon to find a coolant cap for my car and was told by Jose there was one in stock. I get there and the Hispanic older woman at the register barely even looked at me and was extremely rude! I told her what I needed she kept going back and forth with me about what car I had (as if I don't drive it everyday) only to find out that "Jose" heard wrong over the phone do they didn't have it. Not to mention there was barely any parking there because everybody is putting their cars together in the parking lot! Waste of my time and gas. HORRIBLE SERVICE AND VERY UNPROFESSIONAL!!!! read more

This place is the pits if you have to come here because everyone in Wilmington is in here buying parts. Literally there freaking people fixing there own cars in the parking lot. There is never enough parking, shady people and very long lines that will keep you there for more than 20++ minutes. I hate coming here so be mindful before coming it's going to be a while before you get back out of the store. read more

So today I went in for help to buy a car battery for my wife's car .. this guy name Alfredo cazares help .. he even took the battery out of the car took all the cables put in check the old battery just to make sure it was that. Tank you Alfredo sure coming back again .. read more

Ernest is the BEST! He went above and beyond. My battery was shot. It was covered in acid and a terminal thingy broke off. Ernest to the rescue!!! Thank you so much! We would have been stranded if it wasn't for you. Thank you! Thank you!! read more

Customers service is a joke. They don't follow thru with your battery warranty. My battery I bought from here was only three years old. I got a five year warranty. I would highly recommend going to Costco like I did. Comes with a lifetime warranty. read more

It started real good. Ask where I could find an electrical connector. A employee walk me over to them. But come time to pay only one person at the counter. Standing there with another customer waiting for the manager. Talking away. Two minutes go by along with 5 other employees. Working hard stocking, loading up delivery trucks. You would think they would help out the customers. There are now 3 of us waiting now. A forth person gets in line and the sale associate tells me to hold on and she checks out the guy at the end of the line. Then another guy shows up two minutes later and tells us to go over to another spot to pay. I get behind the guy that was at the end of the line and wait. Still trying to pay for what ever he got. Now it only took 5 minutes out of my life but you have 6 employees there and can not do a better job than that Autozone? I always go to O'Reiley's now I know why. read more

Manager here forgot her name.. really said you can get fired for buying some shit from one autozone and returning it to another not my fault i no longer needed the part just mad not your money lady not coming out of your check or bonuses read more

This location is super busy. Every time I pass by and even every time I have been there they are tons of cars in the lot and the store is full of customers and staff. I needed to run in for some oil. Ran in, headed to the oil and was rang up quickly. Staff and managers are nice and willing to help you out. Only thing is that this store compared to other AutoZones seems smaller for some reason. I dunno maybe it is just me- but it looks and feels smaller. read more

Bad customer service manager doesn't help out at all very disappointing!!!! I'm never going there again just playing annoyed I'm just going to be shopping at other store if it's like this if I can I would put 0/5 someone need to talk to the manager there to make sure she knows what she doing she doesn't explain anything for nothing!!! read more

Alma from Autozone on PCH and Island is the WORST in management. I went in for motor oil for my 192,000 mile car and she didn't have any recommendations for me, she said WHAT DO YOU NEED? YOU NEED TO TELL ME WHAT YOU NEED. I CANT RECOMMEND. Funny, because every other Autozone I've been to always turns their screen, shows me what the system shows for my car, and they always inform me about my high mileage. It's like my mileage didn't matter to her, she was just going to give me whatever so I could go. She also had an attitude and that's not even the worst part of it. I had to drive all the way back to Autozone, which was about 10 miles, just to get my refund but even that didn't go well. I asked for a manager and she said she was the manager. Then I asked for another associate because I don't trust her and I didn't feel like arguing. Worst Autozone ever, even Jose who was the one refunding my money was rude. They didn't want to hear me out on my problem, it felt like they were all trying to prove me wrong when I was just trying to get my refund for the damn oil. I could really go in on the details of the conversation that took place but I'll leave that for my corporate email on this situation. I don't play when it comes to customer service and especially when your name badge (ironically) states you are for CUSTOMER SATISFACTION. read more

If Napa doesn't have the item I come here! I used to come on every time they had an oil change special but I always had to pay an extra $8 for my oil filter which wasn't much of a special in the end. I like that they have free tool rentals with a deposit. Which means I don't need to buy a tool I will only need once. Some of the staff her is very knowledgable, I was surprised the guy I was talking to knew exactly what inward talking about when I called in just describing the part. read more

This autozone stands up to the rest. Have gone hear for years for parts for my cars. Always helpful but only in person. Over the phone they lack customer service at times. Why I gave 4 stars and not 5 read more

I could give this place no stars if I could after the service I got.. We went up to the counter and asked if we can get some help and the "manager" Alex was his name came to "help" us... This place was not busy maybe 1 person in line at most!, so he asks us what we're looking for so we told him & as he's looking it up he continues to talk to his coworker ... He looks back at the computer and says "oh yeah looks like they have it" & my boyfriend and I both say "great do you have it in store?" And the manager ignores us turns around talking to his female coworker saying" oh I got a surprise for you" he kept talking to her and saying that repeatedly and we just stood there for about 5 minutes waiting for him to answer us.. He left us at the counter and went to the shelves to talk to his coworker & ignored us! So my boyfriend says "F@$& this!!!" And we stormed out of there pissed off! I have never had such BAD customer service in my life !! No wonder my dad HATES coming here !! Save your time & head over to o'reillys ! On Anaheim Better service & no lines.. Never coming here again read more

customer service sucks they dont even try to fix their own mistakes .they try to sell me the most expensive parts not the parts that i asked for and not only that but she didnt give me the points on my card even when i bought the most expensive part she in this case was a lady she only said "sorry bro better luck next time" what i did i turned back the part i bought and she was trying to snatch the money out of my hand when she processed the refund and asked for the money that she gave me, like i said customer service sucks i may not even come back if the lady is still there.this happened may/20/2014 around 6pm. read more

We had to get a new battery for our car after having our car towed away by the city. The AutoZone staff were very courteous and helpful. One staff member named Darlene was able to get our old corroded battery out when the guys at the store couldn't! If you ever visit this AutoZone and need a new battery, be sure to ask for Darlene and she will help you. We were very pleasantly surprised by the service we received. read more

this place is alright, there's some people who actually knows what they're doing, and there are others that would make you think; "this guy knows nothing about cars, he shouldn't be working here" and just makes you shake your head..the customer service just really depends on who's working that day to be quite honest..most of the time they wouldn't ask you if you needed help with anything..but sometimes they'll ask if you needed assistance, again it just depends on who's working that day lol read more