called into Napa auto parts in The Dalles, OR to see if they had an alternator for my truck, was…read moretold they had one and would put it off to the side so I could pick it up after work. I informed them that I wouldn't get there until just before closing and they said that they close at 6pm. showed up at 5:54pm and they were closed. i know that's pushing it pretty close to closing time but seeing how I had called in earlier to arrange the pickup they should have been open.

James and the guys here were great!! They went out of their way to come out and help us with our…read morecar! James was off the clock and still spent over half an hour helping us! Thanks guys and keep up the great job!@

When I couldnt start my car I went here and Robert was such a great help! He tested my battery and…read morestarter and sure enough had a bad battery. Lucky for me there wasn't any other customers at the time and he had a helper in the store so he went above and beyond to help me switch out the battery. Thank you so much! Definitely recommend this location!

Big thank you to Troy. Helped us with our battery issue and went above and beyond to make us feel…read morecared for and valued. Thanks again!

Mr. Urness and his team runs a top notch dealership. Recently, I had a Jeep dealership in the…read morePortland area (to remain un-named) perform recall and TSBB work on my 2014 Jeep Grand Cherokee. A day later, the Electronic Stability Control (ESC) fault light illuminates on the dash on my drive up to the Dalles. I called up the Service Department, and a wonderful and cheerful service adviser, Ron, answers the phone. I asked to see if his team can scan the codes and see if there was anything urgent to address. He replied that it's the NW Cherry Festival in the Dalles that weekend, and it may be busy, but to come in and he will take a look. When I arrived, he put his tech on the Jeep right away, and quickly identified the root cause - the previous dealer did not clear the codes in the transmission after they performed the transmission reflash TSB. The technician cleared the codes, which also restored use of my cruise control quickly, and I was back on the road in no time. I know this is out of the ordinary, but the Urness Jeep team came through in a pinch, and delivered. They get an A+ in my book. Also, for all your off roaders and overlanders, Urness Motors is also an AEV dealer!

I generally don't write reviews. Only if I feel I've had a very bad experience or a very good…read moreexperience. I've had multiple experiences working with Urness Motors over the years. All have been good, but my recent experience has convinced me to write a review. Recently, Mike guided me towards a solution that was much better than my original solution. He spent the time to understand what I would be using my rig for, found a solution better than the solutions I was looking at, and customized it to specifically fit the purposes I was thinking of using it for. All at a very reasonable price. Thank you Mike and Urness Motors.

Couldn't find us an o ring and said we had to replace the whole thing. Went somewhere else instead…read moreand they had a whole collection of o rings we could choose from.

While this is the official name of the store, Napa Auto Parts is what is says real big out front…read more These guys rock! Called ahead to see if they had chains for my car in stock (since in OR you're required to have them in your car during winter months to drive, you know, anywhere) and they were able to look it up real quick for me and save a set under my name. When we arrived in person there were 4 sales consultants all seemingly being very helpful to customers, incld. one rocking fluent spanish. The cashier asked if she could help us, cheerfully remembered my phone call earlier, and literally ran to the back to grab my chains. While she was gone for maybe 3 minutes grabbing them, 2 different associates fretted that we were left un-helped and tried to jump in and help. Seems like a great store with good old fashioned customer service. Nice to find people that are both knowledgeable about cars and friendly, it's too often one or the other.

Got my old Honda sounding like new would definitely recommend him very polite and quick as well if…read moreyou need muffler work done he is the go to guy.

Needed a new muffler asap and Doug's Affordable Mufflers did not disappoint. Got my truck back on…read morethe road quickly and affordably. Friendly, honest, quick, affordable- what more can you ask for? Highly recommended.

Found parts I needed at reasonable prices.Has a wide range of vehicles and models. Nice size yardread more

Guy in the shop was rude, we were looking for a obs ford part. No customer service what so ever…read more Rude to his customers, don't come here. Overpriced for broken/old crap. Way better places in the area.

Again! 5 STAR service ***** Excellent sales staff and…read moremanagement. Stefani is your person *****

Great Service. Friendly People. Highly Recommend. I've purchase my last 6 vehicles here and it is…read morealways a No Problem, hassle free experience.

Bad service. Takes over 3 weeks for them to service a bike tire and they still didn't get it done…read more At lease say they can't /don't have time so I could take it somewhere else where they'd get it done . They don't return phone calls. Rude and take your money upfront. I'd go somewhere else if you have a MC tire to be repaired

The owner Russ must be the last guy in the country that still has some integrity. I've had XTC…read moreinstall an air horn and airbag suspension on my 21 F350. All work was performed without a hitch and I've been above pleased with their service. I developed a problem with the air horn and have returned 3 times to have it fixed (none of this was XTC's fault) Each time they did what they thought would fix it. The problem is with the product. XTC has never charged me for any of these return visits. Today they said they are going to replace it at no charge to me. If you want someone who stands by their products and service, they do it in spades! Highly recommend this place