4.27.2025 I walked in and was helped quickly by a man who's name I forget (sorry), he looked up the part I needed and told me 'sorry we're out of stock but I can order it in for you or there's one on the shelf at the store in Inglewood at the corner of Hawthorne Blvd. and 102nd street" . Then he sold me a $4 part and smiled as I walked out the door . -Nate read more

Do not go to this store. Completely dead battery, car wouldn't turn on. Had made it here off a jump and was told they were "short staffed" and couldn't change the battery, or even jump the battery to get me somewhere else. Had to get jumped again by a helpful customer and the kind woman helping me told me she had the same experience with getting turned away before. Doesn't take more than 1 person to change a battery... read more

Quick help changing a battery. Elise and Roger were on point! Ill be visiting this location for future parts. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Hawthorne, California

I had a great experience with Autoze thanks to Derek! He went out of his way to find the right size for my car and, when it wasn't in stock, he offered helpful alternatives. Excellent customer service! His customer service was patient, knowledgeable, and honestly genuinely helpful. I'll definitely be coming back thanks to his (and the crew's) outstanding service. read more

I lived in Hawthorne for about 23 years of my life and I've been to auto zone multiple times for multiple cars and this experience was awful. The manger there named "Will" laughed at me while I gave him a product I was gonna return because honesty I never used one product. The other product I bought their was a "ac pro" refil for my AC, which I used the full can only had a bit left. So I went to auto zone to return one product and get my vote deposit back from another, he looked up my number and proceeded to tell me I was lying and never purchased them there. He went back and forth for minutes got the attention of everyone wasn't acting professional as a manager should and made the whole situation look bad when all he could've done was treated me with respect and rang me up. Long story short they messed up the returns I made. I was only supposed to get $10 from the core and $10 off the other product. And they ended refunding me for $109.62. LOL that just goes to show this manger here at store #05388 young guy saying he is the manger and his name is will. Point i had this altercation with the manager rest of the staff was polite and doing there job. If the guy would've just treated me with respect ge wouldn't have confused himself that I was just retuning and getting core money back. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Hawthorne, California

Rogelio was very helpful and took the time to assess my headlight issue! Thank you again!

Manager yesterday was helpful and gave me money back on returning battery core , employee at register had a little attitude and also skipped me after he said he would help me and helped another customer that had just walked in after me . For some reason you could tell he didn't like me couldn't understand why . read more

Five stars! I came in stressed out about what kind of coolant to buy for my friends car. The guy who helped me find the right coolant was very helpful. I was in and out in no time. Great customer service. Can tell the people that work there know exactly what you need! Thanks read more

Miguel Miguel This kid had attitude as soon as I walked through the door and it was barley 9 in the morning, sir if you don't like your job that's not a right fit for you, he asks what kind of car I have and I give him the info and with attitude he asks what's the year, but whatever I kept calm, they don't have it but he tells me they have it in Hawthorne on 137th so I pay for it with Miguel, I walk back to my car and I heard the cap fall that I had lost, so I tell Miguel I need to return it and he gives me attitude his face said it all and he says sorry I can't you have to go to the other Hawthorne store and return it there??? Like what I bought it from you so whatever I went and they told me that Miguel could've gave me my money back there so thanks a lot jerk off! But the store on 137th were awesome cool peeps read more

Mr. Lucero was very helpful and knowledgeable with what I needed for my car. I'm so gracious how he assisted me on how to use the product purchased. read more

Highly recommend this location. They provide outstanding customer service and are very knowledgeable. I would like to thank Uriel for assisting me. He went above and beyond with providing excellent service. read more

Both my headlights went out on my Chevy Malibu and I needed quality service at a affordable price because the dealership wanted to charge me $1900. Thank God I went into Auto Zone and Trevor S. helped me even though he was OFF the clock. He was friendly, knowledgeable and easy to talk to. Auto Zone has always been a reliable source for my auto needs. Go check out TREVOR S. he's sure to be your guy. He's at the Hawthorne store 13765 Hawthorne. read more

Grace a manger here has bad customer service. She wanted to talk over me instead of listening. She told me, although I had my receipt, she doesn't know and the store manager would have to find out. She had an attitude since jump, idk if she had a bad day or what. This is unacceptable. I feel as if she didn't take me serious and I am being discriminated against. read more

Was in the area for an event and staying nearby at a hotel by LAX. Woke up to a dead battery, and after a jump, punched in AutoZone to go get a new battery. Came to this shop and they took excellent care of me. Loaned me a couple tools to swap the battery right there and ended up being under warranty and walked out of there without paying a cent. Was back on my way in about 20 minutes. These guys are pros and I really appreciate their service. read more

Autozone need management training/overhual on customer service for many of it's employees. No point walking in a store for items, if customer service is poor. I might as well order online instead. The sad part, is the sales girl (Alyssa P) was more helpful than the manager. Maybe the woman should deal w/ customers and the men that don't want to service customer should just look for the parts instead. I was turned off, I went home to order parts from amazon instead. Keep in mind, I already spent $300 last week (on cables/tools) and needed some things to finish my project. read more

Once again I'm sure this review doesn't come as a surprise to the Mgr or Corporate office. The customer service is poor at best. During this time of COVID 19 a lot of stores are offering At home delivery however I was misinformed. When I called to the store to advise the mistake I was smugly dismissed by a customer service representative with a very quick "mmhmm , mmhmm". Perhaps management or corporate can try to fix this issue or perhaps Autozone might be going in the direction of Blockbuster Video. read more

Tony was great. This dude was sitting in his car eating lunch and saw me struggling to remove my cars old windshield wipers. Watching my frustration, looking like I was about to break them he came over. Removed them with no problem. Cool guy man there's not a lot of workers like this! Least I could do is write a review. Thank you. read more

Weekend and one cashier!!! Is this a joke with people waiting in line. Get more cashiers instead hiding in the back

The female manager and her co worker here was really helpful. The manager she helped me replaced old battery with new one. I dont know what are they name though read more

I wish I could give this more than three stars, because it's one of the closest to our area and customer service is usually good, but can be hit and miss, give and take....you get it. But the fact that the area its in is less desirable and the people with their rude behavior - like rats pushing you aside to get ahead of you or completely ignore the fact that you were there first and walk in and stand in front of you. It's definitely a free for all with no structure or order, when it comes to serving the customers who were first, waiting there patiently. Oh well, it shouldn't be a surprise. A couple of times they'd given us the wrong part, even though we'd gave them the correct information/specs, but they always exchanged or refunded with no issues. And there's always that one service clerk that's got to shove extra items you don't need down your throat, even though we continue to shoot them down with "not interested", just give us our stuff. Well hopefully they will consider putting a location closer to Westchester/El Segundo or even Manhattan Beach, I hate coming here. read more

Me and my friend came in and we were assisted by Uriel and David. They were the most helpful and nice and knowledgeable people ever. We highly recommend this autozone to anybody. We have already been here three times already and we don't plan on goin my anywhere else. Thank you guys so much. We really appreciate you guys and your hard work. read more

Bryan A. A nice, friendly and knowledgeable person in his field of work took care of my auto care needs real quick, and convenient. Great prices also for car parts. read more

I had an awesome experience at O'Reilys on Crenshaw & Imp Hwy, in Inglewood CA. from a very helpful manager, JR. So, i go in to buy tail light bulbs, from OReillys bc their competitors across the street didnt have the bulb needed & cldnt remove my lens to check the ones I needed anyway. Fortunately, JR ask to see the bulbs, came out to my car & removed the tail light len, which he had to use, all type of tools that I didn't possess nor wanted to. He used things like a ratchet, screw drivers & trim removal tools on my nissan altima. This is what surprised me bc their competitor told me i had to go to a mechanic that worked on nissans to remove the taillight case. But first i needed to buy the bulbs for the tail light. Back to JR, once he pulled the cover off, removed screws & nuts from the case, he check the lights - not working then he notice the switch. There he found the problem, my bulbs weren't working bc the switch had been unplugged. He plugged everything back & the lights work. That's customer service! He went beyond the call of customer service & gained a new long time customer. read more

Customer service overall needs improvement. Management needs to do better in training new hires and actually train them before putting them on shift it's ridiculous. Looked for everything I needed using the part #s by myself by taking a picture of the computer screen. After scavenging through the aisles I finally gathered everything I needed got ringed up and wasn't able to put in my phone number to gain customer points ?! The cashier told me it was too late and I wasn't able to do it because I paid with Apple Pay !? If you have any car needs I suggest you drive down a couple miles to another autozone. read more

Bryan was a life saver! My mum and I came in because my mum's car battery died and we came and asked if he could help us find a new battery and install. He did just that! Bryan was so helpful, friendly, and awesome. I'm so glad he was there to help us with the battery issue. We walked out with great service! read more

I needed very special spark plugs for an aircraft and they had it in stock! Great customer service as well!

Thought I needed a battery but they guy checked it our and saw that the cables weren't as tight as they could've been.. saved me a fr hundred bucks read more

I went in to have my battery checked on February 24 and Denys Zarate helped me out . She checked my battery and It was no good. She then explained the different options I had and warranty as well , she was very helpful and answered all my questions . I will definitely recommend this store .. Keep up the good work Denys and thank you for your excellent customer service . read more

Mauricio was not helpful at all I asked for an alternator for a bmw325i and he couldn't find the correct model when I asked if he could test my alternator he said the machine was broken.. after looking he found the "correct alternator" priced at $350 :/ I called the local O'reily and asked for the same part over the phone and the person was able to give me a $155 price for the correct part autozone was a total waste of time and Mauricio needs to show more enthusiasm while working especially if you're working with the public. read more

Michael was the employee that helped me, He was very nice and very helpful. He has tons of knowledge and helped resolve my issue! He was a very nice gentleman. Would really recommend this location for its outstanding customer service! read more

I went to this store to buy a car battery and it was Jose Figueroa, the Asst. Store Mgr that helped me all throughout. That was one of the best customer service I've experienced and I couldn't thank Jose enough. If not for his help, I would be stucked without a car. I offered to give him a tip after but he kindly declined. I think Jose deserves a shout out here on Yelp. I hope that he gets promoted to become the next Manager as he shows dedication to his work and provides excellent customer service to his clients. Thank you so much Jose. read more

it's my first time having a exchanges on a battery lm having a really bad service by a worker called Wendy. P.. I never a again. please go there it's really bad read more

Came here because my headlight had gone out and I wanted to replace both. Mauricio went above and beyond to install the bulbs. It was a challenge because one of the bulbs was really difficult to install but he didn't give up and was super kind and professional. Highly recommend. read more

I received excellent service here for a battery change. Quick, knowledgable, & friendly. Thanks Auto Zone... Will definitely return

I went to the store for a bulb for my car the worker there was so nice helped me not only put in my bulb but also put power steering fluid even changed but windshield wipers, it was his first day on the job but honestly felt as if he was the store manager. read more

I appreciate the great service that Jonathan J. Presented to me. He helped me look up wiper blades for my car and even installed them for me. He was extremely knowledgeable and because of his great service I will be coming back to shop at this store! read more

I think they could do better with their customer services, lacking just common sense.. will not come here again. Just rude overall.

went to Auto zone few days ago stressed about my battery. the manager Jose was very helpful looked up my information and saw I had warranty and got my battery for free and he installed it for me. great customer service! read more

Frank D was inconsiderate, insensitive and had a terrible attitude. Dealing with unexpected car issues can be very stressful and he added to my stress and did not care to help me. Very disappointed! read more

OMG i wish i could give negative 1000 starsNever again am i going to coming to any autozone for any mechanical needs (small things like amorall is fine but nothing that goes in the engine of my car) every time i've bought a part from autozone their parts give me trouble. this time they gave me a defective alternator which blew out my battery. and when i went back to them to make things right they wouldn't work with me. I had already paid for the part and labor and they said they only thing they will do is take the product back for full refund (well no duh i bought the product less than a week ago its still under warrantee your obligated to take it back for a full refund). being a student who's living on pennies they didnt help one bit or feel unsympathetic. they tried to blame my car for being at fault and not their part even after i had to pay someone to test the alternator and they said it wouldnt charge properly (the amp was to low) they said that they didnt do it correctly and they had to take the alternator out and have it tested. honestly that shouldnt matter. if its a bad part its a bad part that can ruin a car. horrible custormer service the people there blow hot air as if they know what they're talking about but have no idea what they are taliking about. they thing that just because i'm a girl i dont understand. read more