Well, so far I've been on hold for 15 minutes, so never even had to give a "Rotten Review" ! But…read morenow I already see why this sorry store has only rated a " 0 " on a scale of 1-10 !!!! Like the reviews say -----Skip this joint and just go to NAPA Auto Parts, and save yourself some time and stress !!!!!!!! Bill

It is rare to find so many poor reviews, but here is another one. I called to see if I can bring my…read morecar in to replace the battery. The guy who answered the phone said "yeah.... if I were you I would go to a maintenance shop." When your own employees can't recommend you as a business, you know something is wrong!

Do not go here if you need to have them install a battery that you buy there. They will not do it…read more Our battery died outside the store (we were visiting a different store), bought a battery & they would not install it.

The store is a bit dingy and the guys definitely get their hands dirty. But that's the kind of…read moreauto parts store I like. Besides, these guys are also very helpful. I've yet to be pissed off like I have with other parts stores or departments. Plus, they know their stuff. Napa, in general, can be a bit pricey on a lot of their parts. But I know they can get what I need cheaper than the new car dealer.

Incredibly helpful staff! I will continue to go here because I always get assistance with my…read morevehicle (battery change, wiper blade install) which is greatly appreciated because I am by myself. Keep up the great work guys!!

The employees helped get me back on the road after my battery went dead. They were extremely…read morehelpful and friendly to work with. They explained my options on a new already charge battery and then the manager came out to help me disconnect, replace with the new battery and helped install the new battery. Everyone was very helpful which made my breakdown easier to get going again. I would highly recommend this store!

Hands down best service I ever been given at an auto shop my entire life. I just relocated to…read moreLakeville and I was looking for a good shop for my car. Henry & Jason were absolutely phenomenal! From their friendliness and greeting at the door, to their knowledge and expertise of their products and industry. I came in for brake lights that were not working on my vehicle, and from start to finish they both assisted me step by step through the process. Henry went above and beyond to provide me with additional info to help me in the future. If you were looking for a sign to find a good auto shop with great people, here it is. I made a yelp right now as I left, just so I could get their review done for them as soon as possible! (Also my first-ever review) Thats how good they are. It was just a great experience and I only wish I had of found them sooner! Henry & Jason you got a lifetime customer out of me!

Always a good time whenever I visit Either location. Whether I'm looking for something specific. Or…read moreif I'm just in the neighborhood and feel like seeing if I can get lucky finding anything cool or unique. Maybe find something for someone I know who needs a part!

Usually never a good experience. Be careful when you purchase from this junk yard. Their prices are…read morevery high and they will charge you for 10 different parts on a one single piece of item! They don't seem to value customer service and making it affordable, even if you are a repeated customer! There's a manager there who seems to charge you out of the wahzoo. She is very strict in making sure she catches all the 10 pieces to your one part. It is getting ridiculously expensive and unreasonable the way they find ways to tack on charges. What is wrong is where they don't ask you what part of the vehicle it is before just assuming and charging you what they feel is correct. Oh and they don't read back what they charge you for before you pay, before you know it you are charged 15 items when you only purchased 3 parts. Seriously, they find ways to slip in charges without you knowing. Be careful when buying from this junk yard and make sure you understand your parts and question your bill before you pay. Overall, horrible pricing and bad service.

We've lived just a few minutes from Precision Tune Auto Care in Apple Valley for 27 years, so we've…read moreseen this shop through a lot of changes. We loved Matt, the original owner, and after he left, we watched it go through several personnel changes. To be honest, it wasn't always the same experience. This ownership team genuinely feels different. Mark and Joe have earned our trust, and I'd encourage anyone reading older reviews to focus on the ones from 2026 forward because this is simply not the same shop. They've worked on all three of our vehicles, handling everything from routine maintenance to major repairs, and they've helped us keep our high-mileage vehicles running. What I appreciate most is their honesty. They explain what actually needs to be fixed, never try to upsell, and always treat us with professionalism and respect. I've gotten quotes from other repair shops in the area, and Precision Tune has consistently come in lower. The customer service is exceptional. Mark and Joe are friendly, knowledgeable, and genuinely respectful. I also appreciate that the front office is often dressed in a suit. It may seem like a small thing, but it reflects the pride they take in their business. Even the TV is playing uplifting, family-friendly programming. It's a refreshing change, and honestly, more businesses could take a page from their book. If you're trying to get the most life and value out of your vehicle, this is the place to go. We trust them with all three of ours, and I recommend them without hesitation!

2/2/2024 (date of service 01/29/2024): We've learned that the Galaxy Auto Spa is part of Precision…read moreTune. We've also learned that they have absolutely no concern about the false advertising for the Touch Free wash! Once you pull in that bay and realize that there are brushes, you are at the mercy of the damage that they can, and likely will do! Details regarding how well they honor their obligation to properly remedy the situation. ... Let's start with the plastic trim around the front wheel well being pulled off; that was noticed right away. When my daughter went over to Precision Tune to address it, the manager stated, "Oh no, what did it do now?". He assured her that it would be taken care of. She had to get to work so this conversation ended well up to that point. When she got to work, she had enough time to take a closer look at her truck; paint was chipped all over! The hood, the roof, the sides, the back; everywhere! She went there the next day and told them that she found some more damage to address. They said that they did too: They handed her a mud flap from her truck. When she pointed out the chips in the paint, they told her that she was going to get a paint job. Great news, right?! Wrong! From that point on their communication all but dried up! After a couple of days (2/5), I stopped by to follow up on their commitment to take care of her. They changed their minds: They claimed that their sign stating "at driver's risk" absolved them of any responsibility to repair the damage. I confirmed that their sign on the bay door indicates that the wash is touch free; they concurred. Then I confirmed that once a vehicle is in the bay, and the driver realizes that there are brushes, there is no way out and the driver's vehicle is at the mercy of the washing machine; again, they concurred. They told me to call the corporate office. I called and left a message for their customer service department: They returned my call within the hour. The gentleman was polite and understood where we were coming from. He was going to contact the district manager and have them contact me; this was three days ago. Looks like a follow up call is due tomorrow (2/9). More to come ... (2/20/2024) "tomorrow" did not happen. I just spoke with a manager named Jacob; polite discussion. He reviewed an e-mail discussion with another manger named Alan and told me that they are not going to take care of the damage to my daughter's truck. They are deferring to sign on the bay door indicating that usage of the wash is at the driver's risk. Well? Not when that same bay door has a much larger sign that states that it is "Touchless", and (as previously stated) once you're in the bay and realized that it isn't there is no way to stop it or pull out with the exit door being closed! (3/13/2024 13:30) Today I saw that a reply to this review was posted on 3/10/2024. I called, as instructed, to continue this conversation. I spoke with Alan to find out who posted the message so that I could speak with them. He said that it was likely an area manager; perhaps Daryl. He then proceeded to reiterate their "at driver's risk" statement. I politely reminded him of the sign on the door about it being "Touchless", and how once you're in that bay (with both doors shut), you're at the mercy of the wash. I asked that whomever left that reply to this review to have them call me. He told me that he will let them know that they can call me: The phone number was confirmed. We shall see. (3/13/2024 20:30 2 new photos) Via the BBB they sent a photo of their "at risk" sign. Out of curiosity, I went there to see it. To my surprise, the bay door had duct tape over everywhere that stated "free"! Well?! Which sign do they stand by?! (3/14/2034) Message via BBB: "From the Business on Thursday, March 14, 2024 We are doing nothing. Thanks Doug" So Doug and his company don't stand by their word! Thanks for the warning! ... We had spoken with the MN Attorney General's office about this two weeks ago (2/8/2024) and have been following their suggestions to remedy this situation. Now we follow their next suggestion which to fill out their form with all of these details (including estimates of the damage) and let them take care of this for us. The form is filled out and ready to submit. One other approach was recommended. Even though this Precision Tune is not an accredited member of the Better Business Bureau (BBB), they do keep track of complaints and offer some issue-resolution services. The form was submitted and accepted by them on 2/29/2024; they have 20 days to reply to the multiple attempts by the BBB. ** NOTE to anyone else who has had this happen to them at this wash, work with the Attorney General's office to get the matter taken care of if you have anything happen to your vehicle and they are not properly responding to your situation. Consumer protection is a priority of theirs!

Needed tires so we went in person to price them. After we left we decided to get tires. We were…read moretold we needed an appointment, so called to make an appointment. The person on the phone said the tires we wanted were in stock and they would make sure we had them for our car. Went in 35 minutes before our appointment. They had sold the tires. The team lead said that since we were not there yet they had sold our tires and if we wanted tires we could go to shakapee. We were not happy and will not be going back to this Walmart for anything for my vehicles!!!

Was in trying to fix an issue with my trailer lights not working. The guy behind the counter…read morecouldn't figure out how to work a 4 pin test plug. Issue turned out to be a fuse which they didn't have. The test plug was indicating the fuse when I was finally able to get adequate help to check.

A little more then a week ago I bought the three wiper blades for my XC90. It was good they had the…read moretwo windshield blades. They had to order the rear blade and they would call when it came in, a week ago. I heard nothing for a week. I appreciate that things, these days, get busy. I did stop in this morning and indeed the part was in. I did not have my receipt with me to prove I had prepaid for the part. Their records indicated I did not pay. As one might expect, they would not give me the part. After returning home I did find the receipt proving I had paid. When I returned they had discovered, somehow, that payment had been made. I am very curious what happened between my showing up without the receipt and their showing NO payment, and my returning with the receipt and their SHOWING payment. Me ; "I come here all the time" Advanced; "I don't know you at all" I MAY go back in the future. ME; "It is not about the part." "It is about a customer relationship, and trust." I get it. Processes and Procedures are important. But...

Stopped in today to buy a battery for my Corolla. And was hoping to get it installed. A nice…read moregentleman assisted me. I don't remember his name but he recently moved to MN from NY. We had a nice chat about it. It is extremely cold today and he was nice enough to install the battery for me in the cold. It was such a quick and pleasant process. Wish I could remember his name but he was great. Thanks for all the help again!

You get what you put in. Come in and be polite, have as much info you know. They'll look it up and…read moregive you options, and now is a good time to ask their opinion, then ask them why. Don't be a d@ck and you'll be okay.