Would give 10 stars if I could!
I'm not one to take time to write reviews online, but the experience I had really deserves to be shared. I had an issue with my 2012 BMW X3 and took my car to the dealer service center. They were ready to charge me $2000 to fix the issue! I knew I needed a second opinion and asked a friend if he knew a good mechanic that specializes in imports. He said go to Mel, he is the best hands down.
I called Mel the next day and he spent a good 15 minutes on the phone with me trying to understand my issue and giving me advice. I was shocked as a mechanic will normally just tell you to bring the car by and that's it. I then towed my car out of the dealer and took it to Mel. As soon as the car arrived he took it for a spin and told me the problem didn't seem to be what the dealer had said. He told us to give him a couple of days and he will investigate and give us a call. Just received a call today and indeed the issue was NOT was the dealer had told us and the fix was only $440! My car is now running perfectly without any issues.
I could not believe it and am really shocked by the honesty and professionalism demonstrated by Mel. He really knows his stuff and is easy to work with.
He has completely put me at ease about owning a BMW because now I know I have someone to take it to who is extremely knowledgeable and will give me a fair price!
Have an import? Take it to Autowerks, you will not be disappointed!! read more