BEWARE!!
On October 24th, 2025, my husband, Adam, took his…read more2016 BMW 428i to Best Auto & Economy Tire to have the rear left tire patched. This is the same shop that had previously installed all four tires on the vehicle, which is why we returned there.
After the repair was completed, my husband drove home (approximately 15 minutes away) and immediately noticed a new noise coming from the rear of the car. Concerned, he returned to the shop and asked the same worker who performed the job to inspect the issue.
While test driving the vehicle, the worker claimed the noise was caused by the emergency parking brake. He pulled on the brake lever, and while the noise slightly lessened, it did not resolve. My husband, who has over 20 years of experience in the automotive industry, explained that the emergency brake had never been serviced and had not made any noise before the tire was removed and reinstalled.
The worker became agitated and dismissive, suggesting instead that the brake pads could be at fault. His tone and demeanor grew increasingly rude. To avoid further confrontation, my husband asked him to return to the shop, stating that he no longer felt comfortable continuing the conversation.
Once home, my husband called another individual at the shop--apparently a co-owner--and explained what happened. This person apologized and offered to re-inspect the vehicle, scheduling a follow-up for Tuesday, October 28th.
On that date, we brought the car back and picked it up around 4:30 PM. The shop stated that the noise was still present, insisting once again that it was related to the emergency parking brake. My husband agreed to have the issue fixed and was told to bring the vehicle back on Thursday.
We dropped the car off as instructed. The following day (Friday morning), I called for an update. The owner informed me that they were waiting for a part, expected to arrive at noon, and that they would call when the repair was completed.
Later that afternoon, around 4 PM, my husband received a message stating that the wheel hub and bearings were damaged and needed replacement, at a cost of $650 plus tax. When I called to discuss the matter, I asked if he could offer a fairer price or use aftermarket parts. The owner refused, saying his only option was a used BMW part at that price.
When I pointed out that this same shop was the last one to install and remove those tires -- and that improper torque or overtightening could have caused the damage -- the owner became defensive, raised his voice, and told me I was wrong. He insisted that "overtightening doesn't damage anything" and dismissed my explanation, despite my firsthand experience with similar damage on a prior vehicle. His tone throughout the call was rude, condescending, and unprofessional.
At this point, we believe the damage to the wheel hub and bearings was directly caused by improper handling or overtightening during the initial tire repair performed on October 24th. The shop's refusal to take responsibility, as well as their unprofessional behavior and contradictory explanations, have left us with no choice but to document the incident with the Florida Department of agriculture and consumer services.
I will also post someone else review they women had the same experience and she too owed a bmw they spoke as if they had experience with bmws and damaged the car even more.