We were in Merida for a week and the best two days of our trip were the two we spent with Polo. He…read moreis from Merida and knows everyone and everywhere. He took us to Cenotes which were not super touristy but also very safe. He knows the history and geography very well and can explain so much about how things are. He speaks both English and Spanish very well. He can design your day and take you to spots you would never discover otherwise.

I have used Yucatan Excursions for private tours throughout the Yucatan peninsula. Although the…read morecompany does transport people between hotels and Airports or other transportation centers, I think the company excels in custom tours. I have used Yucatan Excursions several times in the past three years. The day trips I have taken are a great value. Not only did we visit the locations on my "to do" list, but Polo had excellent suggestions on places to visit that are off the beaten path. I saw Mayan ruins that are not publicized but are way better than Those swamped with tourists. My suggestion is for you to have an idea of what you want to see, and ask Polo for suggestions. You won't be disappointed. Polo speaks fluent English, and his a wealth of historical and cultural information. You may have heard of Rick Steve's Europe Through the Back Door. I see Polo as being Yucatan Off the beaten path. One thing I didn't mention in my initial review is that Yucatan Excursions is a locally owned small business. It is not part of an international hotel chain or travel company. When you use this business you are supporting a local business and the local economy. In the days of multi-national corporations I think it is very important for travelers to support the communities they are visiting. You are also getting personalized service that is tailored to your specific wants and interests, and not to a pre-determined set of criteria intended to cater to the overall assumed desires of all tourists.

Ignore the low stars!!!! She has 15 5 stars hiding in the very bottom due to them not having other…read moreYelp reviews. This is not a true score!!! She is 5 star!! I was referred to Casey through another group on fb. I saw her answering many questions & finally reached out. She went out of her way and was patient answering every one of my questions! Which were 100's. We did a 7 day turn around on residency. I went to Belize and used an amazing service to cross the border which I would also recommend. Then I met Casey in Merida on our vacation journey & she picked me & my friend up and hand delivered us to the office. Together she got me in & out like lightning. I barely had to answer a question which was great because they did NOT speak English at this office. They knew her & understood what she was doing for me. She covered every base, filled out all the paperwork for me! I wouldn't have dared do it on my own. Her expertise & help got me set up for 4 years in 8 days flat. It is the best money I spent this year!! Don't hesitate to use YTS!!

I can echo the other one star reviews. 40min late to an appointment, begged INM to wait because she…read morehad all the paperwork...she showed up with the wrong forms and we got sent away. Same as the others, kept 1k deposit x2, ghosted after I said I handle it all. She then replied I set up the new appointments which was days after we did everything ourselves. Don't walk, run. In addition to all of this, when I told INM who my helper was, the lady physically looked worried for me.