Leaving 1 star because zero stars is not an option…read more Please note my Google review history. I am not the person who typically leaves a negative review. I love giving companies and good customer service kudos! Situation: Today my spouse was serviced at this facility for a vehicle inspection and departed feeling discriminated against. Background: On 15 September 25 at approximately 1020ish - upon entering this facility and requesting an inspection, the front desk clerk (who stated she was also the owner) proclaimed she needed to check the window for approval. Her demeanor was rude and unwelcoming; however, this action seemed standard. Due to a crack partially across the front windshield, my spouse was informed that only a 30 day pass would be provided. Her responses were short and with an aggravated tone. Again, no 2nd thoughts warranted. While following her back into the facility for the 30 day pass, another customer (of different ethnicity) walked in with the same request. Instead of executing the "standard" procedure (window inspection), the clerk responded with a chipper temperament (a 180 from before) immediately escorting her to the desk for a 2 year renewal. This became concerning once my spouse observed that the lady's car window had a crack across it to a greater extent than the one we have. My spouse then asked a clarifying question regarding the difference in service with a separate employee who was already outside. My spouse is naturally non-confrontational and maintains that she was respectful and even-toned during this exchange. The response provided by this employee was that they had mistakenly overlooked the window inspection for this customer, but would remedy the concern with a 2 year pass for us as well. My spouse reports this employee demonstrated excellent customer service and temperament. Assessment: While the initial issue was resolved, it was of no efforts from the front desk clerk/owner. I did call back to gain event clarity and information (explanation of service from their perspective/name/position title of the person who acted seemingly discriminatory against my spouse) recording the call for future use/personal protection. She immediately took offense speaking in an elevated tone (yelling) and projecting passive aggression in her verbiage. She took no accountability for her actions providing only excuses (i.e. her arm is injured and she shouldn't have been at work b/c she doesn't feel well) which did not seem relevant to the question asked. She even felt the need to insult my spouse, stating that my girlfriend (who's actually my wife) should be ashamed of herself and is being unreasonable... to which I responded she should be ashamed in her lack of professional decorum presented today. She then "wished me well" and angrily hung up. My initial response was to file a discrimination complaint against the business as I am quite knowledgeable in that field... but my "unreasonable spouse" was the one who helped me settle for a review on every platform I can locate (to include social media accounts for airmen and families). Recommendation: Spend your money elsewhere. If that's how the "owner" treats customers who hold them accountable to "standards" in minor situations, I would hate to see how she'd treat someone after rendering a service that might not meet customer expectations. A calm conversation, expressing genuine remorse for actions (if by mistake as originally claimed) might have yielded a different outcome. Now we may never know. Communication skills 0/10 Professionalism 0/10 Overall - 10/10 would NOT recommend - We won't be returning and I will discourage any airman/person I come in contact with to do the same.

Service is great right on time with a claim very nice people that's there for you when you need…read morethem it's an awesome place

They did an amazing job repairing the front end of my car. A pickup truck turned in front of me and…read moreran over my front end. After Yokem repaired my car you could not tell it was ever run over. I highly recommend Yokem Toyota for your collision repairs!!!

The most courteous staff in Shreveport and Bossier. They gave me top dollar for my trade and even…read morebrought my new car to me. Now that's customer service!

They fixed several dents for me from a tree branch falling and did an amazing job... repair, paint,…read moreeverything! They were also very timely and had my car back to me within 2 weeks! Highly recommend!

They are the BEST! The team here makes your lofe so much easier & im so glad i used them! I'll…read morenever go anywhere else with my vehicles! Casey was super sweet & helpful as well as the other office workers!

Tim's took care of my vehicle in a very timely manner. Staff answered my questions and the car…read morelooked good when I got it back. No complaints.

The last wreck I had was in 1977 on Highway 59 south of Atlanta, Texas. I had not had a wreck of…read moreany kind until last month when, for some strange reason, I thought it would be just a great idea to back my vehicle into a dumpster in a parking lot. Still not sure why it happened, but it did. (The dumpster is fine by the way...and yes, the insurance company did ask me about the dumpster). So, having no idea where to go to get my car repaired, the insurance company gave me a list of their approved repair shops. Tim's Paint and Collision was on the list with a bunch of other folks. Well, that narrowed it down. So I asked two friends of mine if they had a recommendation. Both said (separately and not knowing that I was or had asked someone else), "take it to Tim's"! With those two recommendations, I did indeed take it to Tim's and I am I very glad I did! First of all, they were glad I was there. Not many businesses act that way anymore. But they did. They seemed genuinely pleased that I had come to them and they were happy to have my business. It wasn't like they didn't have anything to do either...they were extremely busy. Tim did a careful inspection of the car, submitted the claim to my insurance company and it was approved the next day. I took the car back to Tim's and he said it would be ready in five business days. And I got it exactly when he said! And it looked brand new! I could not believe what a great job was done, how the paint matched...it is a fantastic job! And it was at exactly the amount he quoted me...no surprises with any additional cost. So, if you need paint or body work...."Take It To Tim's"!

If you want your vehicle repaired, try any other shop but this one. I had to find another mechanic…read moreto fix my car issues.

I can't thank them enough for fixing my car! They kept me informed throughout and were very…read morehelpful. Were very upfront about costs and repair time. This is the place to go to get good value and great service!

Great place to get my vehicle looking new again, friendly employees who communicated the entire…read moretime my vehicle was in the shop.

I went there after a wreck in my truck. The air conditioning wasn't working either. The woman up…read morethere said,"worst case scenario, drop it off on Monday, be ready on Friday". Over 5 weeks later, after excuses, I pick up my truck, the a/c went out less than 2 days. Took my truck back up there. 2 weeks later they said I needed a new air compressor. Then said they couldn't fix it because it was so many inches from the radiator, which didn't make sense at all, said I need to go to an authorized GM mechanic service. Took my truck to Monroe's garage, they said it wasn't the air compressor at all, just a sensor. Truck has been great since. Don't waste time or money on this place. They lie and don't know what the hell they're doing. The body work is even screwed up and doesn't align up. I advise everyone not to go there. They looked like a bunch of shady people too.

I tried to contact him recently and the phone number now doesn't work and afraid of going out of…read morebusiness, I hope not they were very good

Brawley's auto repair has closed their doors,If anyone would like their vehicles fixed by the same…read moremechanics that were employed at brawley's we are working at different location in keithville,Louisiana. Cell number 3185078083 thank you

These people do awesome work and they are so nice! My car looks brand new and I couldn't be…read morehappier! They went out of their way to accommodate me with my work schedule picking up my car on a Saturday when they were closed. Exceptional customer service! They even helped me with the car rental people (Hertz) who said they couldn't pick me up and take me to my car on a Saturday when it was ready. I learned through Premier that Hertz was required to accommodate me. I give them 5 stars!