Larry does a great job, fast, efficient, professional and a good value for the money.read more

It was raining hard that day and he came out and did what had to be done in no time,overall great…read moreexperience

Leaving 1 star because zero stars is not an option…read more Please note my Google review history. I am not the person who typically leaves a negative review. I love giving companies and good customer service kudos! Situation: Today my spouse was serviced at this facility for a vehicle inspection and departed feeling discriminated against. Background: On 15 September 25 at approximately 1020ish - upon entering this facility and requesting an inspection, the front desk clerk (who stated she was also the owner) proclaimed she needed to check the window for approval. Her demeanor was rude and unwelcoming; however, this action seemed standard. Due to a crack partially across the front windshield, my spouse was informed that only a 30 day pass would be provided. Her responses were short and with an aggravated tone. Again, no 2nd thoughts warranted. While following her back into the facility for the 30 day pass, another customer (of different ethnicity) walked in with the same request. Instead of executing the "standard" procedure (window inspection), the clerk responded with a chipper temperament (a 180 from before) immediately escorting her to the desk for a 2 year renewal. This became concerning once my spouse observed that the lady's car window had a crack across it to a greater extent than the one we have. My spouse then asked a clarifying question regarding the difference in service with a separate employee who was already outside. My spouse is naturally non-confrontational and maintains that she was respectful and even-toned during this exchange. The response provided by this employee was that they had mistakenly overlooked the window inspection for this customer, but would remedy the concern with a 2 year pass for us as well. My spouse reports this employee demonstrated excellent customer service and temperament. Assessment: While the initial issue was resolved, it was of no efforts from the front desk clerk/owner. I did call back to gain event clarity and information (explanation of service from their perspective/name/position title of the person who acted seemingly discriminatory against my spouse) recording the call for future use/personal protection. She immediately took offense speaking in an elevated tone (yelling) and projecting passive aggression in her verbiage. She took no accountability for her actions providing only excuses (i.e. her arm is injured and she shouldn't have been at work b/c she doesn't feel well) which did not seem relevant to the question asked. She even felt the need to insult my spouse, stating that my girlfriend (who's actually my wife) should be ashamed of herself and is being unreasonable... to which I responded she should be ashamed in her lack of professional decorum presented today. She then "wished me well" and angrily hung up. My initial response was to file a discrimination complaint against the business as I am quite knowledgeable in that field... but my "unreasonable spouse" was the one who helped me settle for a review on every platform I can locate (to include social media accounts for airmen and families). Recommendation: Spend your money elsewhere. If that's how the "owner" treats customers who hold them accountable to "standards" in minor situations, I would hate to see how she'd treat someone after rendering a service that might not meet customer expectations. A calm conversation, expressing genuine remorse for actions (if by mistake as originally claimed) might have yielded a different outcome. Now we may never know. Communication skills 0/10 Professionalism 0/10 Overall - 10/10 would NOT recommend - We won't be returning and I will discourage any airman/person I come in contact with to do the same.

Service is great right on time with a claim very nice people that's there for you when you need…read morethem it's an awesome place

I broke down and was able to get a tow promptly through their service. The technician arrived was…read moreprofessional and knowledgeable, and completed the repair quickly. Great pricing and excellent customer service from start to finish. Highly recommend!

From the owner: Welcome to 318 Towing, your trusted and locally-owned towing company catering to Shreveport,…read moreLouisiana, and its neighboring areas. Whether you're in need of 24-hour towing or prompt roadside assistance, we're here for you around the clock, providing fast and friendly service. As a family-owned business with over 20 years of industry expertise, our team of experts is committed to getting you back on the road swiftly. From local vehicle towing to secure storage, we offer a range of services to meet your needs. Call us now for a free estimate and experience the reliability of 318 Towing.

We were very pleased with American Roadside after having a negative experience earlier the same day…read morewith another tow company. Thank you for professional, courteous and most importantly, prompt service. Great company and staff!!!

Our motor home broke down and insurance roadside assistance called this company. They kept us…read moreinformed of the progress as the picked up the motor home and delivered it to the dealership. I would definitely recommend them!

Excellent. Efficient. Tow Masters --5 stars. Thank you so…read moremuch for helping in Los Angeles! Very timely.

They lied several of times like k e the driver was on his way an never showed an when I called to…read moreget an eta the dispatcher was very rude an hung up in my face. Worse tow experience ever

My auto insurance company covered my vehicle to be towed to a shop for repair. I mistakenly chose…read moreTwin City as my first choice and it was a disaster. While towing my vehicle last month, their driver broke one of my door handles and did not have the decency to tell me. The mechanic at the shop did when my vehicle was brought in to him. When I contacted the Twin City manager about compensation for its repair, he denied his driver did anything and said, (Broken door handles) happen all the time. So I'm going through the courts at this point to get my money back for the repair.

Stuck in the snow, ten minutes later, not stuck in the snow. These guys rose to the challenge of…read morethe winter storm

Awesome service!! These guys were timely, friendly, excellently price, and provided top notch…read moreservice. The epitome of what a tow service should be!! And best of off they were open 24 hours!

From the owner: Give us a call for all your towing and recovery needs and roadside assistance. We are family owned…read moreand operated we make it are goal to be quick and responsive.

Great service each time we've used them. I'm not thrilled that I've needed them twice in the past…read morethree months but I'm glad they were there when I needed them.

I was billed hourly rate was told 185 per hour ok tow was 22 min away . Was charged for 1.5 hours…read more Plus fuel charge. Have used this company at least 5 times in past no problems great drivers. but they have apparently gotten gready and over charge. . Will not be using again.

Matt was awesome! Very responsive, clear communication, and promt. Highly highly recommended!…read more Thank you again for getting me up and rolling so quick!

he came out to my house in the sweltering heat to fix my car that had been down for a few months. I…read morehave a northstar engine and no one wants to work on them. he did an amazing job and did it quickly and was not a huge hit to my pocket. will be using him for all future fixes