I found Daniel online while searching for a mechanic who could provide a mobile PPI for a car my…read moreson was interested in buying at a car dealership in Norfolk. Living over 2 hours away, I needed someone who was trustworthy, reliable and who would give an honest take on what would be my son's first car that he would purchase on his own. Not only did Daniel respond immediately to my request, he was able to inspect the car within 12 hours. He helped my son dodge a major bullet and was very thorough, considerate and kind when delivering the information. He sent multiple photos and explained in detail the condition of the car and areas that were easy fixes and ones that were potentially not. He even gave suggestions of where to find better options with more reputable sellers. He genuinely seemed to care about his safety. If you are looking for an integral, reliable and professional mechanic, look no further than Daniel Burns. The fact that he charged me 1/2 what other mechanics quoted me was icing on the cake. Highly recommend!!

Experienced, cost effective, and professional . Showed up on time offered suggestions without…read moreexpectations of future bookings

I went to them several times and they were pretty good, had to wait a long time with an…read moreappointment.Then they told me there was stop leak in my air conditioner and it would be 4400.00 to replace it. took it back to dealer it cost 168.00 to fix some one put trash in the line. will never use them again.

Don't waste your time here. I went to see what was wrong with my ac and three different times they…read moretold me they would call me to update me. Every single time, I had to call them first. Finally, they claimed a part was broken, but could not tell me when they would be able to find said part and they would call me tomorrow. At that point, I decided I did not trust what they were telling me and told them I will come pick my car up. Upon getting into my car, i noticed they left trash, dirt on my carpet and inside of drivers side door, and animal hair on my seat covers (I do not have a pet). They do not appear honest, my car was left a mess, and I still had to pay $160.

Super nice and honest folks. Reasonable pricing as well. I will be returning for sure!read more

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

Fast and smooth state inspection! I was in and out in no time. Great customer service and a very…read moreprofessional team. Highly recommend. I will be coming back.

Very competent, professional, and kind. They deliver honest professional service, with a smile. I…read morewalked in telling them I needed a new starter for my 4Runner. They analyzed the new battery, starter and alternator. They could have sold me a new starter. No questions would have been asked. Instead they only charged me a small inspection fee and sent me on my way with a true smile. I will always refer them.

These guys are beyond professional. Great service and reliable work. They kept me up to date on…read moreevery portion of work I had done on my 2017 F150. In my honest opinion as a consumer, this is a business that has my respect and good faith in their work and word. Check them out the next time your vehicle needs some TLC

I brought my vehicle to GearHead because of the positive reviews, but unfortunately, my experience…read morehas left me extremely disappointed and seriously questioning whether I can trust this shop with my vehicle again. When I initially brought my vehicle in, I paid for a full diagnostic and repair of a radiator hose leak. I also reported a very slow oil leak and a rattling noise. To this day, I still do not have an explanation for the rattling noise, despite paying for a full diagnostic. One of the most upsetting parts of this entire experience is that I was specifically told my vehicle was unsafe to drive. Because of that, I followed their recommendation and rented a vehicle while mine was in their possession. I spent over $1,000 on a rental car because I believed my own vehicle could not safely be driven. Imagine my surprise when I picked up my vehicle and discovered that nearly 60 miles had been added to it while it was at the shop. If my vehicle was unsafe for me to drive, why was it safe enough for the shop to put nearly 60 miles on it? I was told the mileage was accumulated because they needed to test a bad part, and I was offered a discount. However, I still do not understand why nearly 60 miles of test driving would be necessary, particularly when I was later told that the suspected bad part still needed to be ordered and replaced. The part is currently in the mail, and I am supposed to bring my vehicle back to have it installed. That alone made me uncomfortable, but unfortunately, the problems did not end there. About a week later, I went to have my tires serviced elsewhere and discovered that my wheel/rim lock key kit was missing. I immediately contacted GearHead and was told that because they did not need to remove my tires, they could not have been responsible. I am extremely particular about keeping track of my wheel lock key kit because I know how easily these items can be misplaced at repair shops. I specifically did not check for it when I picked up my vehicle because none of the work I authorized should have required removing the wheels. After that conversation, I went through my trunk more carefully and discovered that my splash guard is also missing. The splash guard was brand new and had not yet been installed because I was waiting for the leak to be repaired. I am currently waiting for a return call regarding that as well. At this point, I am livid. My wheel lock key kit will cost me over $100 to replace. My brand-new splash guard is missing. I spent over $1,000 renting a vehicle because I was told mine was unsafe to drive, only to discover that nearly 60 miles were put on my supposedly unsafe vehicle while it was in the shop. On top of all of that, I still do not have an answer regarding the rattling noise that was part of the reason I paid for a full diagnostic in the first place. Communication has also been inconsistent. Employees seem to rotate frequently, and people I previously dealt with are suddenly no longer there. That makes continuity and accountability extremely difficult and raises even more concerns for me as a customer. What concerns me most is that I am supposed to return my vehicle once the ordered part arrives. After everything that has happened, I genuinely do not feel comfortable bringing my vehicle back. I chose GearHead because its reviews gave me confidence that my vehicle would be handled professionally. Instead, I am now out the money I paid for repairs and diagnostics, over $1,000 for a rental, and potentially the cost of replacing my wheel lock key kit and brand-new splash guard. I am giving GearHead the opportunity to address the missing property, the nearly 60 miles placed on my vehicle after I was told it was unsafe to drive, the unresolved rattling noise, and the overall lack of communication. I sincerely hope management takes this seriously and makes this situation right. As it currently stands, this entire experience has been completely unacceptable.

Had my Jeep in for repairs and it took them 7 days to replace the harmonic balance pulley because…read morethey didn't want to work late to fix it in 2-3 hrs. Finally had it fixed today Monday causing me over 800 dollars for a car ​​rental. The vehicle was towed in Tuesday after and I was told we can start on it Friday then it became Saturday finally finished today. I am not a happy customer being promised many days. Was told by the service rep well sir you can always take it some​where else. What after spending money for a tow truck. Very poor service to say the least. 7 days BS

I took my traverse there for a state inspection. They were very accommodating They also aligned my…read moreheadlights for no charge. I would definitely go back as they were professional and knowledgeable.

Amari helped and solved my issue with my fan motor, he also showed me where the issue was.read more

From the owner: Need auto repair or maintenance without the hassle of a shop visit? Trusted local mobile mechanic,…read morespecializing in brakes, suspension, maintenance, diagnostics, and now offering tire repair and rotation too. Enjoy convenient, stress-free car care with clear communication, fair pricing, and every job done with precision. • Mobile service— we come to you, home or office! • Brakes, suspension, diagnostics, and regular maintenance • Tire repair and rotation included • Honest pricing and transparent recommendations • Quality workmanship you can trust Save time and get back on the road—call Bells Auto Repair for reliable mobile service today!

Absolute down to earth guy "Huck" is. Scheduled a clutch replacement three days prior for an…read moreappointment. Service that wa requested was completed the same day along with the check engine light and gas cap issue. Highly recommend this shop. Done quickly, and quality in a 2003 Ranger. Thank you Huck.

I initially deleted my negative review because the owner, Randall, personally called me,…read moreapologized, and promised to make this situation *partially right. I regret giving him the benefit of the doubt. My active-duty Coast Guard son paid Hawk's approximately $5,300 to replace the engine in his 2019 Kia Rio with a used engine that had approximately 14,000 miles on it. Approximately 10 DAYS after the engine replacement, while my son was traveling across the country for a Coast Guard move, the vehicle broke down again in Oklahoma. He was stranded far from home and ultimately had to leave his vehicle behind and fly to California to report to his new duty station. In addition to the repair, he incurred airfare, checked-baggage expenses, shipping costs for his civilian belongings, Uber/transportation expenses, and the enormous inconvenience of arriving at his new duty station without his vehicle and belonging he could not fly or ship- The Oklahoma mechanic who actually diagnosed and repaired the vehicle confirmed to me that the problem involved the engine-mounted high-pressure fuel pump. He found that the mounting bolts had snapped off. He told me they may have been overtightened or not tightened at all-The resulting repair cost my son another $1,200 (and that's with the mechanic accepting mere crumbs for labor!) What happened next is the reason I am writing this review: Randall called me himself. In his voicemail, he apologized for what happened, discussed the fuel-pump bolt issue, said that although the replacement engine came with the fuel pump already on it, they should have gone in and checked/tightened the bolts, and then specifically told me he was going to send us a check for half of the $1,200 repair bill. He asked me to text him my mailing address so he could send the check. I did so on September 2. I believed him. In fact, I was so appreciative that he appeared willing to stand behind the situation that I deleted my original negative review. I told him I appreciated him doing the right thing. I gave him the OK mechanic's phone number and the receipt for $1200 for him to verify my facts: I then waited.And waited. I followed up. Randall acknowledged one of my follow-ups. I followed up again a week later asking when I could expect the check. My message was read and not answered. As of September 20, 18 days after providing the mailing address he specifically requested, no promised reimbursement has arrived and I have received no explanation for why he apparently stopped communicating. 10 days after Hawk's completed a $5,300 engine replacement, the vehicle broke down again; the Oklahoma mechanic found the high-pressure fuel-pump mounting bolts snapped off; my son paid another $1,200; and Randall subsequently apologized and voluntarily promised to reimburse half of that bill. He has not honored that promise. I have preserved the original voicemail, its transcription, our text-message history, payment documentation, and the information from the Oklahoma mechanic. I am now documenting this matter with the Virginia Attorney General's Consumer Protection Section and the Better Business Bureau, and we are exploring the legal-assistance resources available to my son as an active-duty Coast Guard member. This entire situation could have ended very differently. I gave Randall credit for stepping up, removed my first review, and gave him more than two weeks to do exactly what he volunteered to do. I wasn't demanding that he pay the entire $1,200. I was simply expecting him to keep the commitment HE voluntarily made. Consumers can draw their own conclusions from these facts. I know that I would never entrust another vehicle belonging to someone I love to this business.

He did an excellent job at a reasonable price. Very friendly. Would definitely recommend.read more

Bill did a pre-purchase inspection on site for me. Punctual and thorough. Would recommend.read more

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

Brought my car in because I could see oil around the valve cover gasket. Asked them to look it over…read moreand verify. They charged me $30 to look at t and provided an a free vehicle look over on other things. They let me know that it was indeed leaking and found an additional leak. They sent me a quote and I was flabbergasted at the price. The first original leak repair was quoted for $2,700. They did find another leak that would cost me an additional $1500 to repair . Way more than I was planning. I talked to a gearhead at my work and he said absolutely do not pay that. He said they do this to women, unfortunately. I talked to two other local shops who quoted me for everything on the original repair for $800 and $1100. Those quotes were for everything 17th Street was going to do for $2,700. I hate that companies do this. The icing on the cake was that when I drove my car home, I popped the hood and they didn't even attach the cover to the motor. It was just laying cockeyed on the top. It makes me question what else they didn't reinstall after looking over my car.