The staff here is pretty nice. They are supposed to close at 6pm but as we got lost finding our…read morehotel (Yelp's map was way off on that but that's another story) and we had a hard time finding gas station (turned out we missed them because, honestly, the smallest drive-through in U.S. is bigger than the two-pump gas stations at the side of the street - nothing disrespectful, just that we didn't have the correct picture in mind of what to look for.) When we pulled in at 6:03, the guy was walking out of the door but he was kind enough to return to his office so we could return the car without paying an extra day's rent. On the other hand, the car we got had so much scratch and dent on it, it's the worst rental we ever got. Even the plastic seal on the window looked warped like someone tried to open the door with a hanger. The staff tried her best to mark everything on the form (though we pointed our a few more), and did send the car back for a wash when we requested, but when we paid more to rent from Hertz, a trusted name from the U.S., instead of some local rental companies, we have higher expectations. BTW the office has outlets for different countries so should you need to a quick charge and don't have the right electrical plug, this may be useful.

I rented a car from Hertz for one day at €26, plus €14 for insurance coverage. I later decided to…read moreextend the rental for one additional day. That same day, I tried calling Hertz several times because I wanted to understand the cost and terms before extending, but I was unable to reach anyone. My plan was to stop by a Hertz location and speak with someone in person, but before I could do that, I received a call from Monica, the store manager. Monica informed me that the additional day would cost approximately €180, including the €14 insurance. When I returned the car, I spoke with Monica again and asked whether the rate could be adjusted, but she declined. I understand that the additional-day rate was included in the contract and that the contract was in English. However, the Hertz representative never verbally disclosed that extending the rental by one day would increase the cost from €26 to roughly €166 before insurance. Had that rate been clearly explained to me, I would have simply reserved the car for two days from the beginning. What was most frustrating is that I made a genuine effort to contact Hertz and understand the extension before proceeding, but I was unable to reach anyone. Monica explained that nothing could be done because the car was already rented, yet when I checked online that same day, similar vehicles were still available to rent. Based on this experience, I would not recommend this location. I believe customers should be clearly informed of a substantial rate increase like this when requesting an extension, especially when the difference is this significant.

March 2021: FS Automoveis of Lisbon, advertised an Aston Martin Cygnet for sale. I asked if the car…read morecould be shipped to and registered in Texas, USA. Not only did they say yes, but the salesman informed me, in writing, that he had previously sold two of these in the US and specifically one of which was in Texas. I wired the full amount that they were asking for the car plus the transportation costs and they told me that it would be delivered to my door in 30 days. I thought that their delivery schedule was optimistic due to customs etc., in Texas, so I started checking and asking more questions (that I should have done before wiring the money, but he said there were no problems last time). Importation of a car not built for the US is expensive as components, such as lights, need to be changed for DOT approved versions, of which none exist for the Cygnet. Examination of the structural elements are also required. The bottom line is that 150% of the value of the car has to be paid up front from which the importers can use to carry out tests and changes - and also to export the car if it cannot be made to meet the US specs. I told this to FS Automoveis and they told me that they had NEVER sold ANY Cygnets to the US after all. I asked to cancel the deal BEFORE the car was loaded on the ship, but they did not stop the loading. The car travelled around Europe and to the US before returning (eventually) to Lisbon and back to the dealer. The owner of FS Automoveis have only returned 85% of the purchase price of the car and nothing of the shipping costs, in spite of the fact that the transaction would never have been agreed had they not lied to me in the first place. Their LIES have cost me 10,631 EURO. They are advertising the car for sale today for 6% more than I paid.

I bought in 2019 a Renault 5 gt turbo. I asked them if the Renault 5 gt turbo was 100% authentic…read more The price was high so for this price i wanted a original renault 5 gt turbo. The renault 5 was restored and was 100% authentic according the manager. I had to pay 750 euro for shipping the car from Lisbon to the Netherlands. When the Renault 5 arrived in the Netherlands (i was at my work so i did see the renault 5 later) i saw that the renault 5 was not original. One of the skirts was a lot shorter then the rest of the skirts. Very ugly and why should you make the skirt shorter? I had to sell it because this is not a original renault 5 gt turbo. It cost me a lot of money because every potential seller saw that the skirt was not all right. Are there still spare parts? Can you order one skirt? And what is the price. Not once the manager asked me how we could solve my problem! If i had knew (and i asked the manager SEVERAL times!) that this was not a original renault 5 gt turbo i would never bought it and now i have lost 750 euro shipping cost and i sold the renault for a lot less. The manager could have paid me the shipping cost back. He could have paid me a amount back but there is only one who lost a lot of money and that is me. Very bad service and i would never buy a car at FS Automoveis!!! I wonder what the owner of FS Automoveis would have done if a client had a complaint about a Aston Martin, Porsche, Jaguar etc?