Mazda USA notified me of an airbag recall on my CX9. I contacted Autohaus Stöffler about the repair and they put me in contact with Gregory - their English speaking mechanic. I can't speak highly enough of Gregory; he was courteous, professional, and explained all the steps the dealership would take to make the repairs.
I also asked Gregory to inspect and service my car. He explained that Germans service their vehicles at different intervals than in the US, but after some research he found the right inspection to take care of what I needed. While doing the inspection, he found an issue with my brakes (Which I verified), and then he located and retrieved the US spec replacement parts, which were located in another city. All this was done within 6 hours!
Highest marks for Gregory!!
Thanks for the help- I'll definitely be back for all my maintenance needs!!
PS - they accept VAT forms read more