Not sure how this company gets a 5 star rating when they don't even return phone calls for glass…read morerepair. I called and left a message with their "one person answering system" but never got a call back. You only get one chance at a first impression. I'll go elsewhere.

Just want to say they went above and beyond. Great experience. When you take your car in pick it…read moreup drive it home. And notice after looking at it not only the windshield was done they replaced some damaged trim pieces. Must of had extra parts around but truly amazing. 10 stars not 5

I don't often YELP but this shop deserves applause. Customer Service was excellent. Follow up was…read moreexcellent. Their work with the insurance companies was excellent. The quality of their body work was excellent. The employees were excellent. It was so good that my wife was almost glad I wrecked her new car. Thank you for saving our car and our marriage. And BTW, this place is my second favorite car joint of all time exceeded only by the chop shop where they tried to take John Wick's car.

Great shop and wonderful customer service! We were rear-ended while traveling and were directed to…read moreSuiter's by some local folks who trusted the shop. We were not disappointed! Denise runs an awesome business and knows her stuff. Matt dedicated an entire day (even skipping his lunch hour!) so we could get back on the road the next day. We provided them with a challenge because the tongue/hitch of our small travel trailer took most of the hit in the crash and was twisted and bent. We very much appreciate them fitting us in so we could get back on our way, and they were darn nice folks to boot! Thank you!

The check engine light came on in our Volvo and *no one* in the area seems to drive (or repair)one…read more However, Dr. D was able to diagnose the problem, order and install the part (thermostat) and get us on our way. So helpful. Got home to portland without incident.

This place has become very scammy. I was previously going here for my services but after getting a…read moresecond opinion and far better/much more professional service elsewhere in town I will never go back. They wanted to charge me quite a bit for a service while another place did it for free because it only took 5 minutes and required no parts. Glad I followed my intuition and took it elsewhere. Save your money and stay far away.

Kyle is responsive, extremely capable and I would recommend him without reservations.read more

Fantastic service and value. Kyle is very knowledgeable, explained things clearly and even…read moreprovided timely communication. He did a solar upgrade for me at half the price that some others were asking in Medford. He even fixed a couple of other non-electrical problems while he was here.

These guys are AWESOME! Reasonable prices and fantastic…read morework. Will use them again.

I can't recommend this shop enough. Another place happily took over $500 from me and STILL didn't…read morefix the issue. I brought my car here expecting another hit to my wallet, but the mechanic took one look, fixed it in five minutes, and wouldn't even take a dime. Who does that anymore? If you want a shop that's honest, skilled, and not out to rob you blind, this is the place. They are very kind, fast and communicative. 11/10!!!

went there to have a CB put in my truck they said sure we can do it…read more BUT you have to get the parts an they said most of the time we don't do work when people bring in they own parts-so they put it in--IT DOES NOT WORK -come to find out they don't do CBs or know about them --WILL NOT GO BACK -not even for a free bees-they lied

My mom took her car in for a new stereo. While the stereo sounds good, there was some damage done…read moreto the car that was obvious. The repair was easy enough to fix, but the biggest issue is that the tech did not own up to it. Hey mistakes happen. But, Just because it's an old lady doesn't mean that she is oblivious about the condition of her car. She drives it every day! This could have been five stars but now we both question the integrity of this shop. If they lie about the little things, imagine their response if it was something bigger. We will not return based on this. Which is a shame. As a mechanic I am always asked to refer people to other places. No referrals for you guys. Thanks for the tunes though.

I went here with a large screw in my tire. They were very busy, but got me in…read more About 30 min later they had my truck done. They removed the screw and did a water tube test no leaks and no charge. I will return here for my service, excellent customer service, friendly people and nice facility.

I needed help with my brakes on my motorhome So glad I was…read moresent to Carpenter Point S I didn't have an appointment but they were able to work me in I appreciated that Juan immediately began looking for the brake parts, as my motorhome was built in 1995. He didn't give up looking for the correct parts. They had the parts the next day and had the motorhome back to me the next day. I feel blessed with their friendly and competent service

If you are going to having work done on your vehicle, get a written estimate.  I didn't…read more   I took my car in for the first time to Brookings Automotive.  The owner, James, diagnosed the problem and gave me an estimate of $1500, possibly a bit more if there were problems (this amount was verified one month later, also in person).  Two months, and many promises later, my car had still not been worked on.  Finally, on May 26th James called and said that my car was ready and that it would cost $2,438.  I asked "what happened to the $1500, plus a bit more".  James said, "I don't remember telling you I could do it for $1500.  I thought we agreed on $2000 ". I am not criticizing James' work.  I take issue with his "memory" and his word.  This senior citizen learned a valuable lesson and will be eating beans.

my hats off to Brookings Automotive for getting me back on the road. James was every under standing…read moreregarding my schedule and was very professional in fixing the problem. I would highly recommend his services. His cost was very reasonable as well. Thanks James for a job well done, Jim Nugent *****