Ben's Auto Body has been a customer of mine for very many years. So obviously when my car got hit?…read moreI decided to choose them for repairs. That's where I went wrong. I dropped my car off on 9/15 for the next day appointment on a Tuesday. Monday I call for an update. Sadly, it was not one I wanted. My car is a 2024 with only 22k miles on it. Fairly new. They informed me that Thursday, they found it dead. No notification to me. Use the jumpstart button. Can't. We locked the car and can't get in. Bring an extra key. I only have a fob not a blade. It won't work. Yes it will. I drive up there 7pm at night. See? Don't work. Next day, how are we going to handle this? After several thoughts and ideas, a locksmith was needed to come break into my car for they do not store a break in tool kit in their facility. To continue, September 26, I requested the supplemental list of parts and labor after being told my job would be one day and only 2 1/2 hours. Why don't I have my car? List shows my bumper is coming from Bangor, ME 10/25. I called my Hyundai dealer, he could have a bumper from the warehouse in 2 days or if I needed one today I could get it. Thank you. I let them know. They stated no, it wasn't the bumper. It was the reinforcement beam that was going to be late. All parts will be here tomorrow. A few days later, I called to check in. I was informed that my car will be postponed several weeks due to my insurance company not approving the supplement or further work. I call my insurance adjuster, she states how I'm being treated is unacceptable. That the way insurance claims work is the open the job with the body shop. When the car is done? They submit the bill to the insurance agency to be paid. My insurance adjuster called Ben's auto body. I get a call shortly after. My car will be done by the end of the week. After that point my adjuster was working as an advocate between myself and the shop. Monday, 10/6, I received a call from Ben's auto body. They gave my car to a different technician who was faster and would get the job done quickly. My adjuster agreed that it would be done by Wednesday. 10/8, my insurance agent calls me and tells me my car is in for detail and calibration. I asked if I could have it tonight? She informed me I could call the shop and find out. There was nothing more that she could do. I call, to my dismay, I'm informed the technician working on my car has been out All week and my car hasn't been touched. Disgusted. Completely. Disgusted. All I want is my car back. 10/9 I get up in the morning and drive up to Ben's. My car is still in the position and spot it's been in for days. I took a picture to show a friend of mine. He noticed that an electronic control device with wires were left unprotected out in the rain all night due to the bumper not covering them. If, if it doesn't cause complications now....what will my bill be in the future due to water getting into it? Every shop I've known other than this one always protected the electrical. Epic fail. I've been in the automotive industry for over 30 years. Never have I heard so much contradictory statements from each service member yet, having no work done at all. To give me a snide attitude when I call. Such disregard for customer service and expect me to write a rave review? I think not. I will not recommend Ben's Auto Body or have interest of doing business with them. If you would enjoy losing your car for weeks on end? Being Misinformed, misguided and misled? Please, call 603-436-3115 Do better. 10/10- I got my car back with great hesitation, they wanted to keep it til Monday to buff out a paint blemish. No give me my car back. Ok. I get there and start going over my car. I'm not seeing the paint blemish? But I do see the trunk lid that was crooked and the taillight not sitting correctly weren't fixed. He offered to fix them. At what cost? How much time? No. I got in my car, turned on the radio and drove away with no looking back.

A friend recommended Ben's after a black ice incident this winter…read more I was very pleased with their spot-on quote and seamless work with my insurance company. The loaner car provided was also a real plus. These are days when getting parts can take a long time and I was happy to wait to get such a quality job done.

Without a doubt best customer service and attention to detail of literally any business i've…read morepreviously interacted with. Jason is friendly, honest, thoughtful, fair, and extremely skilled. The receptionist (never got her name) would call to update me on my car and it's progress multiple times throughout the week, and had an air of kindness and warmth that rivaled that of some close relatives. The finished product (repairing smashed tail light and dented/scratched metal) looks somehow better than it did when I first got the car, and only took 5 days, which is exactly what Jason had estimated prior to receiving the car for repair. Outstanding communication, efficiency, and overall work, the finished product far surpassed my expectations as did the customer experience. My Volkswagen and I thank Jason and the Mirror Image team very very much, and I will be telling everyone I know about my experience. Thank you!!!! - Jack H

Jason goes ABOVE AND BEYOND !! I am a business coach, and all I can say is if all business owners…read moreran their business with the attention to customer service that Jason does, I would be out of business. My son was in an accident, and we had the car towed to Mirror Images from a referral from another happy customer, and I feel so blessed to have ended up here. Jason thoroughly explained everything to me and even helped me understand how to work with my insurance company. I cannot say enough great things about how much time and care he put into making sure I understood all that was happening. I highly recommend Mirror Images for your autobody work. I give him a 10+ out of 5 stars. THANK YOU so much! Kim

They offer great service. Honest repairs, at a really good price. I have been going there for years…read moreand highly recommend them.

Don't use this shop. They're terrible at keeping you informed. One example is that they never…read moresent an estimate to me, only to my insurance company. It took multiple unreturned calls to the Body Shop and then calling my insurance company to find this out. For another instance, when I hadn't heard from them in two weeks once I'd approved the work., I called them. I was able to get through to the estimator, who told me that the part was supposed to be coming in that day, and that she would call me to tell me if it did. This was Wednesday morning. When she hadn't called me by Friday morning, I called her and left a message. I called again on Monday. When she hadn't called me by Wednesday, a week after she said she would, I went to the shop in person and got the information from someone else. When I went to pick up the car, over a month after I'd dropped it off for a relatively minor problem, they gave me a bill which was 40% higher than the estimate. I know sometimes things happened, but 40% with no prior discussion is unreasonable. When I asked the estimator why, she said that there were things that are sometimes one price, and sometimes another. She then said, "it is what it is." After that she said, "sorry" half heartedly but that's hardly an apology after what she'd already said. I will be calling my insurance company to tell them they shouldn't recommend this place any more.

I just got the wrong part BS excuse today...they've had our car for two weeks....and today they…read moresaid they got the wrong part today....so when did they order it? Apparently they say they can get the right part in one day. This place is the worst and the very last place you should go if you don't have a spare car...and you can't wait two or three weeks for a repair. We are ready to tell them to put the old bumper back on and give us back the car so we can go to a real collision shop that grasps most of us don't have time to screw around with their BS.

my car left with a non working entertainment system that had clearly been damaged while in their…read morepossession- they implied I was lying about my situation- car went in to be repaired after an accident- the service manager I dealt with was schmarmy he would tell us one thing and the insurance company another - run from This place even if your insurance company suggests them. this is a very unethical organization

When my mechanic retired and sold his shop, I was nervous. I asked around and heard that Committed…read moreCollision now had a full Auto Repair facility. I scheduled 2 of our vehicles for inspections and repairs and was blown away by the communication, the education, and the value. All auto repairs can be sticker shock inducing, however the people at Committed Collision were able to explain the reasoning behind their recommended repairs. They also allowed for me to take my vehicle elsewhere to go out for a second opinion. No pressure, just calm reasoning. I felt very comfortable with their service. I will be going back and recommend others do as well.

So a rodent or something made a home in my car under the hood causing the water to flood the…read moreinterior. Working with Brian and his team they did many water tests to determine this given we thought it was a leaking windshield. They got me into the schedule and worked with my insurance and everything was hassle free with calls and updates as they got it cleaned out and the carpeting replaced. Thank you to everyone who helped to get my car back and ready to ride.

Overall amazing experience.... I hit a deer and it caused quite a bit of damage.. The staff was…read moreamazing .., from the owner to everyone in the front of the house.., the quality of the work from the back of house was very impressive as well... Corey was great.. kept me updated and answered everything I asked.. dealt with both insurance and getting a rental for me.. made every aspect easy and great!! I will always use and recommend Reflections.. thank you again!!

AMAZING!! I had a small accident this winter & brought my…read morecar to be fixed here. Only took maybe a week or less to get fixed!! My car looks brand new!!! I missed a little bit of damage so I let the guys at the front know and they took care of it! They were both very helpful & kind! Hopefully I don't need to but if I need a repair shop again I will definitely come back here!! If you need your car fixed definitely go here!!!!

These guys are honest, friendly, and do awesome work. They just replaced the crushed bumper on my…read moreAudi A4. I would not hesitate to recommend them in the slightest. Thanks Jim!!!

Timely service on a broken mirror. Very accommodating and…read morepleasant people. Right on price given and no surprises.

I picked up my car from Seacoast Collision today. The whole experience with them has been easy and…read morequick - no stress or confusion. My car was like new, seamlessly repaired and clean and vacuumed! I would recommend Seacoast Collision to anyone.

I had to have a bumper scrape fixed. They gave me an estimate right away. A part had to be…read moreordered, and as soon as it came in they scheduled my work for the next day. My whole experience was very professional, and price was in line with what I expected. I strongly recommend them.

Was wondering why my mechanic in town would recommend me to Cote's which's located quite a distance…read morefrom my house. I was so glad I listened. The estimates I'd gotten from other recommended body shops in the area were going to cost me around $1,200 on the repair of my fairly new SUV (A new front bumper for a dent and a bracket for the side of the rear bumper). Turned out no bracket or bumper needed. I was left speechless with gratitute when the owner, Cindy, told me how much the repair was. There's barely any trace of dent and the rear bumer is still solid in place. Her honesty is a rarity. Thank you, Cindy!

These guys and gals are great! They were recommended by our ace mechanics (Precision in Portsmouth…read more- They are the best). They did what they said they were going to do, the car looked better than new, and the price was what they said it would be. I wish there were more stars to give.

Great quality of service, and reasonably priced. Would definitely recommend…read more Damaged a wheel on granite curb and they had it looking like new in a day.