I'm a 4 year Honda owner who recently relocated to CA from MD. I've been going to Ocean's Honda for…read morethe past 10 months for service on my 2024 Passport and have never had a bad experience with service or wait times. Because the price of gas is through the roof I opted to trade in my gas vehicle for an EV and was treated extremely well by Marie, Janeth, Jonathan, and the Manager who also is a recent transplant. I recommend Ocean's Honda for all of your Honda needs!

I came into Ocean Honda stressed and honestly ready to be confrontational -- my Honda Passport's…read morebattery kept dying on me, and I'd had enough. From the moment I sat down with Isaiah Figueroa, that all changed. He listened to my whole frustrating saga without getting defensive, and instead of brushing off my concerns, he made a point of telling me he was there to support me, not just process a work order. That one sentence completely shifted the tone of the visit. He explained what was likely going on with the battery, walked me through the diagnostic process, and kept me updated rather than leaving me guessing. It's rare to walk into a service department upset and walk out feeling genuinely taken care of, but that's exactly what happened. Isaiah Figueroa turned what could have been an awful experience into one where I actually trust the people working on my car. If you're bringing your Honda in for service, ask for him -- he treats people, not just vehicles. --- Just drop in his actual name and you're good to go. Want me to adjust the tone (shorter, more casual, more detail about the battery issue) or tailor it for a specific platform like Google or Yelp?

I'm so grateful to find this dealership. I had been doing a long drive up to Santa Barbara to get…read moremy Fiat worked on, and since I have two Fiats I thought I need to find a closer place that works on Fiats. Well, I found this place, and they fixed my Fiat at no cost since it's still very new and under warranty, but the best part is that I felt like I was treated very well. I had only all good interactions with everyone there. My first experience was the sales guys who wanted to buy my car, told me they were looking to purchase a car like mine that's relatively new with under 16K miles. Lightly used, looks amazing, but I couldn't bite the deal, since I had paid cash for my car, and had no payments, so any deal they could come up with, and some were pretty sweet deals, just weren't enough to sway me into getting into another $400 a month lease or purchase. But, they were exceptionally nice, and didn't push too hard, even though when they brought out that brand new Jeep, I kinda drooled a little. Haha The girls in the office were all so nice to me and we had great conversations. They were amazing. I'm that kind of customer that loves to interact, so when I approached them and asked them how come they weren't mechanics, their response made me smile and shake my head. I loved it though, they said what young girls say "We're too beautiful to be mechanics." That's when I busted out photos of my exceptionally beautiful daughter who worked as an Aircraft mechanic at age 22 making over $40 per hour. I was like "Girls, you're never too beautiful to get paid a lot of money as a mechanic." I then encouraged them to pursue anything they desire. I hope one day to run into one of them again. The guy I interacted with there at the dealership was Rick. I am thrilled to say that he was an amazing person to meet and work with. He was so kind about my car, and reassured me that the only major problem was that my battery needed to be replaced. And, to top it off it was all covered under the warranty. Also, they worked on the recall and that too was covered. He informed me that the only thing they couldn't do was the car wash, that was okay though because he told me if I take my receipt showing my car was worked on over to the gas station off of Victoria and Valentine road that I'd get a complementary car was from that gas station there. That was so nice to hear! Rick was very personable. I was so worried because I had bad experiences at the dealership in Santa Barbara. I read all these reviews here and thought wow, people really didn't give that great of reviews. I wanted to be fully honest about my experience, and give details so that I didn't miss anything. Oh! The mechanics accidentally left a really nice portable battery charger in the back of my car. Rick called me to ask if it was there and I got his voice mail, so I called him back and let him know it was. They're going to arrange to come to me to pick it up, rather than me having to take time off to go back to the dealership. That was amazing to me too. Overall, my experience here has made me feel that I can trust them, and that they're all wonderful people, managers, sales staff and the whole team, I had nothing but the best experience. So good that I would definitely consider buying my first Jeep from them. It's a future purchase I am sure. I like fun cars. This is why I own two silly little Fiats. They're cute, they're quirky, and fun. The only drawback to owning a Fiat, is being able to find people to work on them. So, if you have a Fiat, please take it here. Don't waste your time going to Santa Barbara, if you don't want to do that drive. I'm not really trying to talk bad about Santa Barbara's Crown Dodge, to be fair, I keep trying to love them, I really do, because I want a good relationship with whoever works on my car... I truly do. I like when companies make you feel like family. Shameless plug: Williams Automotive in Ventura is absolutely the best but he doesn't work on Fiats - Dang it! Please don't take my post down... honestly you gotta love a good local honest mechanic like Scott at Williams. But this dealership is legit, hell of a lot better than most dealerships I have been to when it comes to customer service. And, they work on Fiats, so there's that too. I'm telling all my friends who own Fiats to stop driving to Santa Monica and Santa Barbara. And, the Thousand Oaks dealership stopped working on Fiats, which to me breaks my heart they were so so so good there too. Anyways, yeah, enough about Fiats. This team is great. And, EXTRA KUDOS to Rick, and the girls at the front desk, wish I could remember their names, they're beautiful inside and out! They even told me I was beautiful... which was so dang kind. That brightened my day! P.S. Go check out the painting on the wall there of under the Ventura Pier, it's pretty beautiful! I think they said it was a giant sticker but it looks like a painting to me. It's great!

I was pre-approved for a loan via my financial institution - it streamlined the process and the…read morepurchase went off without a hitch However, shortly after receiving my vehicle, there was a major failure with the vehicle. Even though I had accepted the vehicle "As Is", Crown worked with me to repair the vehicle and charge me less than 50% of the costs required to get it repaired and back on the road These people are both ethical and customer service oriented. Special thanks to Jordan in Sales and Armando Soltero in Service

Save yourself time, energy, and money and go straight to Rick Dennis! I feel so lucky he's the one…read morewho answered the phone when | called. Over six weeks, I visited 4 different Subaru dealerships to test drive cars and talk numbers. And I spoke with 2 more by phone and email around LA. I compared everything. Rick stood out immediately: straightforward, fair, patient, and genuinely kind. He got me a great deal, took real time to help me set up the car, and answered every question without pressure. I had plenty of frustrating experiences at 4 other subaru dealerships--price games, surprise add-on prices from the sticker price, wasted trips, and uncomfortable pressure tactics. Working with Rick was the complete opposite. Honest, respectful, and easy from start to finish. If anyone I know ever wants a Subaru, I can now say, "I have a guy I trust!" Thank you, Rick-you deserve a raise!

I only gave Kirby 4 stars because my experience was only in buying a car. Since I live over 300…read moremiles away I'm in no position to use or rate their parts & service. That said, my car buying experience couldn't be improved on. We bought a used Certified (by the maker) Subaru sight unseen. The price was so good I thought there must be a catch. But quite the contrary--the vehicle, a '24 with 16K miles, looked 100% new, and the drive to our home confirmed it. And of course it included the 2nd key fob (otherwise a $400+ experience) and owner's manual. Val, the finance manager, persuaded us to get an extended warranty from Subaru. I'm not saying you should, but at least Subaru has a stake in treating me fairly, unlike the independent extended warranty providers, who have a reputation for making it as difficult as possible to get the service you paid for. I did almost the entire transaction by phone and email, trusting the Subaru Certified used vehicle program, and it saved my spouse and me several hours at the dealership. Within the scope of my experience with Kirby I'd recommend them highly.

Bobby was absolutely amazing! He made the process of buying my car easy! He walked me through…read moreeverything, and made sure I was aware of everything I needed to know to get started with my new car!!

Excellent car buying experience. The staff were truly helpful and professional from sales manager,…read moreHoward Korey, to Miguel Hurtado who went over the car's details with us. Even the gentleman who was the Finance Mgr., whose name I regrettably do not recall. In short, my wife and I highly recommend this dealership.

We recently visited your dealership, with the intention of purchasing an SUV, but unfortunately our…read moreinteraction with Dee left us feeling unwelcome and, at times, prejudged. The tone and approach gave the impression that assumptions were being made about us rather than focusing on providing a quality customer experience. As ready and serious buyers, this was disappointing. In contrast, the other team members we briefly interacted with--Brian and Sam--were much more welcoming and professional. Based on that experience alone, we likely would have moved forward with a purchase through them. Because of our experience with Dee, however, we chose not to proceed--ultimately a missed opportunity for a sale. We hope this feedback encourages a more open, respectful, and customer-focused approach moving forward. Thank you.

The absolute most consistent exceptional customer service I have ever received from a single…read morebusiness. They are amazing from start to finish and brighten my day whenever I get to speak with them regardless of the reason. Thank you so much for all that you do!!

So it has been a year since I bought this car. Although the car has definitely seen better days…read morethanks to a hit and run, it's still running pretty well. It's been all over the country, too. Coast to coast. Thanks guys.

Trying to sell my Honda CR-V. Went to Auto Max used cars here in Ventura…read more For a "General manager", Cesar Montoya sure wasted 3 1/2 hours of my time, with nothing but frustration. I went in the sell my car. We settled on a price. Shook hands. I signed the title, which was in my former name, but I had my marriage license. But his "finance person" wouldn't accept my clear title. I think he was trying to get out of our handshake deal. Not good!!

Everything from making appt. To get ride home & back when car was ready. Plus the service finished…read moreearlier than promised! Awesome service!

I have never met or dealt with such a professional, kind and knowledgeable person as Marco in the…read moreService Dept of Toyota of Oxnard. It was a complex and for me a very stressful situation but Marco spoke with the Manager of the Service Department (I'm so sorry I forgot his name, it might have been Chris) resolved it better than I expected, hoped or even prayed for. A lot of people will say "no" or "we can't do that" without going further, but Marco did. I know a lot of people say "don't take it to the dealership!" This place is the exception. Thank you Thank you Thank you and God bless you both.

We recently acquired a VinFast Vf8 after working with VinFast Ventura's sales representative David…read moreJimenez. We cannot speak highly enough about the service he offered us in the process of acquiring the car. We live about 45 minutes away from the dealership and initially were uncertain of how well the Vf8 would fit in our parking area because of some unique parking angles in that area. Before we purchased the car, David drove the car up and worked with us to confirm that it indeed would fit in the parking spot. The VinFast has a number of very sophisticated electronic selections with which we asked for assistance after buying the car. David again came to our house, spent an hour or more helping us adjust settings and get familiar with the car, and we became far more comfortable with the car following his visit. If anyone is considering a VinFast, we'd strongly recommend contacting David.

From the owner: Vehicle Showroom and Service Center read more