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5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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2 years ago

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Safelite

Safelite

(38 reviews)

I was heading west on I-10 and a semi kicked a rock up at my windshield around around 1145A on a…read moreMonday morning. The crack was very small. The weather is starting to get down into the 40s at night so I was worried about the crack growing overnight. I called Safelite and made a 230P appointment the same day. I got to Safelite at 220P. They took the car in at 250P. When they took the car, I was told it would take 30 minutes. The car was finished at 330P. All together 70 minutes to get the crack filled seems reasonable. The crack is still a little visible but my main goal was to keep the crack from growing. When it came time for payment, the service manager asked me cash or card. I asked why insurance wasn't covering it. They told me that the service rep I booked the appointment through on the phone made my appointment without insurance. I asked if that could be updated and they told me they couldn't. They told me I could submit my receipt to my insurance company for reimbursement. Easy for them mean extra steps for me.

incredibly disappointed with the Safelite in Midway, FL. I scheduled a mobile service appointment…read moreand paid cash upfront, only for them to wait until the very day of the appointment to inform me they couldn't complete the job in the field. Instead of honoring the mobile service, they told me I had to drive it into the shop myself. Canceling at the last minute and shifting the burden onto the customer is completely unacceptable. To make matters worse, because I paid cash, I am now stuck playing waiting games to figure out when or how my corporate refund check is coming through. I never got my glass changed and will be taking my business elsewhere.

Lisa's Paint & Body - untitled

Lisa's Paint & Body

(19 reviews)

After a deer so rudely ran out in front of me, my insurance company recommended another local body…read moreshop who said it would be at least 1 month before they could even start the estimate on my vehicle! I called my insurance company back and asked for a listed of approved shops in my area. I called Lisa's first based on their reputation. They got me in for the estimate 2 days later and began the work the following Monday. My car was back to looking like nothing ever happened in less than 3 weeks and I am beyond pleased with the results! The two ladies I dealt with in the office were polite and professional all the way through the process and my vehicle honestly looks showroom new! Thank you for a job well done!

Ok so where do I begin. Brought my car in 10/2024 to address a defective pearl paint job by…read moreHyundai. Spoke with Lisa that day regarding an estimate and each area of the car I wanted addressed. I specifically asked her to repaint the rear passenger door and the ENTIRE top rail panel. I had applied primer to the door and approximately 6-8" on the top rail to prevent rust until I could get a professional to do the job correctly. Was quoted around $2700. Car was done in 3/4 days and looked good except some "overspray that looked like bubbling" that they needed to take a clay bar to to remove. Great job I thought. It's now 7/2026 and there is bubbling happening on the top rail and toward the rear. One of the bubbles popped exposing the primer. Made an appointment for Lisa to see it. After taking a look at it it was explained to me that they did NOT address the entire top rail as initially discussed and they only "spot" painted the area that I had primed then painted over the existing paint surrounding that area. The door looks great but I assume they stripped that down and redid the entire thing. So I paid $2700 for one door and one spot on the top rail (and some window molding and clips). She then gave me a quote of $1598.74 to paint the entire top rail hahaha. She then said but I'll do it for $1000! So tell me....why would you do that for me? A $500 discount...why? And why would I ever go back to have this done the right way when it was supposed to be done the right way the first time. I'm not speaking for everyone here, everyone's experience is different it seems with this shop but my experience wasn't the one I initially thought it was which was good. All I wanted was to give them the chance to do the right thing and that didn't happen for me. Folks before you agree to anything here make sure you're specifically addressing your needs and that they know and have it in writing that you can understand. For $2700 this should have been corrected and being told be Lisa "well this pearl paint will give you more issues down the road" isn't what anyone should hear. I paid money for that NOT to happen again instead I'm back to basically the same paint job Hyundai gave me. I can't wait for this shops response to this review "we guarantee are work, sorry you had a bad experience hopefully you were able to get it fixed elsewhere, something along those lines. I have pictures of the proof before and after. I have another body shop that confirmed this wasn't the correct process. Paint over existing bad Hyundai paint job. This is why I specifically asked them to repaint the entire top rail. Im sure they do fantastic work, everyone refers them but geez $2700 later and they want another $1500 to do it again the right way. Just cross your T's and dot your I's with this shop before signing anything. Make it perfectly clear they understand what job should be done. 2 stars because the door still looks great. Better Business Bureau next.

Auto Glass Now - windshieldinstallrepair - Updated October 2026

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