Here's a copy and paste of the email I sent after a day from hell with these guys. And his…read moreresponse: DO NOT DEAL WITH THEM. You'll be lied to, they'll be late and you won't get what is promised. And you'll receive calls from various numbers, different information, different email addresses... See below for my experience, and 'Kevin's' offer to remove the glass as a solution...
My car was not the Honda Civic - 2010 Matrix XR.
First off, I was quoted $370.
I made it clear on the phone that I have a Toyota Matrix XR - which indeed has factory tinted windows, and I was reassured that that would be what I would get. That is not what I got, and by the time I noticed that it was not, it was too late, the window was installed. I would've sent the guys away had I noticed.
Second, I called throughout the day after the initial order placement, a total of FOURTEEN TIMES, to try to confirm the window I was receiving, and to get further information about time of arrival and payment process. I left a message, I texted and did not receive a response - AT ALL. --And now that you need money you are communicating with me from all different angles, texts from different numbers, emails from different emails. I've received two messages saying that I should e-transfer money, except the email addresses provided do not match - this is dodgy.
Regarding the actual work, I received one call from your guys saying they would be a half an hour - they were then 1.5 hours LATE. When I began to politely ask questions during that call - they hung up on me, and then didn't pick up their phone after I called back SEVEN TIMES.
(I have call logs to prove all of the above.)
And when they did arrive, I had to provide materials for them to do the job, an extension cord, which would be no big deal, but given everything...
I still have glass in my car, when I was promised a clean up, and they left glass all over the driveway, which again I was promised would be taken care of.
And now I've received an inaccurate invoice: On top of it all it turns out that insurance is not going to cover this because you are not a recognized - whatever that means - company, so this is now out of pocket for me.
Besides the guys being friendly enough, I'm not sorry to say that this was exceptionally poor service, and a horrible experience, and I'm left with a window that doesn't match my car after a promise that it would.
Not only did I have to deal with the violation of being vandalized at my own home, but I had to deal with all of the above.
Next, I need the invoice to accurately reflect not only the right vehicle, but also one that takes into account the experience above.
Now from Kevin:
"Hi
If you're not happy with the glass installer will come and remove the glass today
When you called office is Closed."
I made the order over the phone, how was it not picked up. I received texts from the same number I called.
Anyway, good luck with your experience.