This guy will hang you out to dry and leave your loved ones stranded.
No accountability, does business like a petulant adolescent. There's a reason for not having a BBB accreditation.
First, it's a 1 star rating because there is no 0 or less than 0 rating.
Second, I used this company twice, from a family referral. Each time, I had moderate issues with scheduled commitments but chalked it up to this industry of non-professionals. But the issues are not unique one-off occurrences. The third time was the charm. I was in for more of the same vague, and non-committal double talk. So, the 3-day pickup window has come and gone, and no pickup. No accountability, just "relays the information the car carrier is providing" and offers an insincere "I'm trying to help you". No, buddy I paid you for a service, do your job. As a business owner, who effectively resells services, there is a liability which you own with your selected service providers. Perhaps you should recognize this if you haven't by now, you claim to be in business since 1983. If you cannot stand behind the services you sell, then don't sell them because you don't deliver. Find a new trade. Real simple, that is unless you are looking to scam people and hope the numbers game is in your favor and hide behind your sub-contracted vendors who habitually don't perform. Eventually you will get to zero customers. Your customers know you, your word, your guarantees. Your customers do not know your vendors. Your customers would not be doing business with these sub-contracted vendors if not for you. You are the go between and you provide the introduction, contractually and implicitly holding you responsible and liable for their performance and services. Your service level agreement is with your customers, and you need to deliver. Pointing to your sub-contracted vendors as the reason for your non-performance is weak at best as a businessman/owner, and negligent in legal terms.
Hanging up the phone on customers is a highly technical skillset, which I can only imagine takes years to perfect, and is held by the best in any business vertical, and you seemed to have achieved first in class service when it comes to hanging the phone up on a customer. Only, before doing so, pointing out how you choose to do what you want, when you want. Much of an ego??? I am not the only one who has had the pleasure of having the phone hung up on, according to the other reviews. Yup, Goombah Johnny has no boss, and he felt compelled to let me know this. Class act Johnny, class act. I suggest some anger management training to take care of those passive aggressive issues and some people skills.
I don't post reviews, nor have I ever had the inclination to do so, as I find it tedious and mind numbing. You won't find any other reviews from me as I do not have the time for this nonsense, but given what I experienced I felt compelled to let others know. Remember Goombah Johnny, you too will eventually get to zero customers. Buyer beware; this clown will take your money and provide nothing in return. read more
