Title: Outstanding Service and Persistence
A friend recommended Chris and the team at Auto Assist Co. located at 9600 Inspiration Drive in Missoula, MT, after we developed a recurring noise under our 2020 Chevy Silverado 1500. We had already taken the truck to two other mechanics. One told us it was the brakes and pads, which were replaced, while another said there was nothing wrong. The noise, however, continued--especially when turning corners at low speeds.
With plans to take the truck on a long-haul trip towing our horses, we needed to get to the bottom of the problem. The dealership's wait time simply wasn't feasible.
Chris and his team took our truck on as a "special project" and committed to figuring it out. Of course, during the first four to six test drives, the noise refused to make an appearance! But Chris believed us and didn't give up. Through extensive research, diagnostic testing, and a lot of determination, he and his team finally identified the problem: the axle bearings.
They fixed it--and no more noise! Our trip was completely successful, and we had peace of mind knowing our truck was safe and reliable.
I hesitated to write this review because, honestly, you don't want to give away a truly good thing these days! But Auto Assist Co. deserves the recognition.
Chris and his team were excellent. They knew what they were doing, communicated with us throughout the entire process, kept us informed about what they were finding, and most importantly, they believed us and refused to give up until they found the problem.
For that, Auto Assist Co. has my highest recommendation. If you're looking for a shop that will listen, investigate, communicate, and actually solve the problem, I highly recommend Chris and his team!
Shannon read more