It is rare to be completley satisfied with a repair shop because repairs cost so much. With that…read morebeing said I'm 100% satisfied with this location. Friendly, Polite, and Fast. I am so glad I came here and will support them whenever I can.

I had two trailer tires that needed to be replaced. The gentleman was really friendly, fast, and…read moreprofessional. He did great work for a fair price. He even checked and aired up all the tires on my mower which was sitting on the trailer he had worked on. Great experience

Just called to check on pricing........ person on the phone said $550 for the job I asked for (no…read moreparts would be required for this service) then I asked what their labor rate is and he told me $160/h, I have already checked AllData for the man hours and it says 2hrs so the price should have been $320 sorry not getting my business.......

Brad is a wonderful mechanic i have been very happy with this company…read more He did everything he could for my 2014 Nissan sentra. But my car was a lemon from.the start. The last time I had it in the shop it was beyond repair. He is a honest an caring man. When i get anothet car im going to always have Brad an his company work on my car Thank you so much Helen Scott​

I totally recommend Total Automotive to all my friends! I…read moremoved here from out of state and was worried I wouldn't find a reliable, honest mechanic. I found Total Automotive and when my car older car goes into their shop, I know things will be done correctly. I had one question about my service one time and almost immediately the owner reached out to me and my question was answered.

Very disappointed with my experience today. Made an appointment last week for a 9 am oil change…read more Brought in a $49.99 coupon and was informed the price is now $5 more. When I mentioned he should honor it, he said okay. Dropped off on time and walked to Nadeen's for breakfast. Upon returning just over an hour later, I saw my car in the stall. I asked the guy at the desk how much longer and was told it was being worked on. We sat outside in the blazing sun because their small waiting room was full. After several minutes, we noticed a mechanic start to look at our car. I asked him how much longer and was told he just needs to drain the oil and refill it. So more-or-less, nothing had been done over the past 1.5 hours! I asked if the tires had been rotated and was informed they didn't need it! What?! Leads me to believe the full safety inspection I also paid for was not done either. Two hours later, the oil change was complete. I told the guy at the counter that they should not make an appointment time they can't honor. His reply was that they needed a stall. Again, a 9 am appointment should not be started past 10:30 am! My previous oil changes here were very positive experiences, yet this one just made me decide not to do business here again. Terrible customer service today.

I would like to share my experience with integrity diesel because it was definitely a bad…read moreexperience. I dropped my 2016 ram 2500 Cummins off with a P0750 code that indicates something is wrong with the solenoid pack inside of the transmission. The P0750 code is only indicative of an electrical failure. After 3 days of it sitting in the parking lot, they were finally able to pull it in for a diagnosis. Over the phone I explained some more in-depth troubleshooting steps that included a wire swap on the harness (I did not have the dealer tool to be able to do this myself) to rule out if it was the shift solenoid or the PCM. The next call I received from integrity was them saying the whole transmission needed to be replaced and they did not bring up the solenoid issue until I had to ask if they did an ohm test on the solenoid pack. Over the phone I was told that the transmission pan was full of metal, and the fluid was burnt, the fluid was due to be changed, it was dirty but not burnt. I requested photos of the transmission pan and once I received them, it didn't have excess metal or clutch residue in the pan. I was then quoted a handful of 68rfe's that started at $9000 ranging to $15,000. Well over the normal market price for a rebuild or a swap. Once I received my truck back, I pulled the CVI readings for each gear and they were all indicative of a healthy transmission, so I brought it to a different shop that properly diagnosed the issue and replaced the solenoid pack, and the transmission has run great since. I would not recommend bringing your truck to integrity for any short of diagnosis with a dodge transmission, they will attempt to quote you a new transmission as a money grab. Attached are the photos the tech took of my transmission pan with "metal all over it" and the readings of my CVI.

Stopped in too see about having my car looked at for headlight issues. Because I had my car looked…read moreat before by another mechanic and was told it was my ballasts and that they couldn't order them. I had to order the parts myself. Which I did and explained to the man that I knew what was wrong and asked if they could do the job and what it would cost me to make sure it was the ballast and if they could do it. They said, yes and I was quoted it would be $50 and if they did the repair it would be deducted from the bill. Made an appointment for Thursday at 7:30 am Dropped my car off as scheduled, and was told they would call by the end of the day. Never received a call at all that day. On Friday around 10 am I called them to find out what was going on. They said, that a car ahead of me was taking longer than expected and I would be up next. Around 4 pm I started calling...thinking they were open until 5:30 pm. All I got was voicemail and left a message for them to call me back. I got no response at all that day. So I'm assuming they are open on Saturday...my bad. After checking their website...found out they were closed on the weekend. On Monday morning I called and asked why wasn't I called on Friday. Their response was, oh we close at 4 pm on Friday. I responded, that's not what your website advertised...it says your open until 5:30 pm and you need to change that. They didn't even seemed concerned. They said, that by the end of the day they would know something. I told them I really needed to know for sure by the end of the day because my son was flying in the next day and I had to go pick him up. Because they had to take bumper off to replace the part...they could put it back together but I would be out more money for them to take the bumper off again. So I said just fix it and I ended up renting a car for 3 days. On Wednesday they finally got to it and now I have a defective part. I was charged $100 instead of $50 that I was quoted. I told the owner Tommy that was not what I was quoted. Tommy said, well that guy quit and that was not the price. Never have I encountered such bad customer service. I almost felt it was like my fault for he's excuses. Communication is nonexistent. Every time I was in there I had to wait while Tommy was on the phone always. They need to change their name Integrity...too I DONT GIVE A F***

Beware! Allow our cautionary tale to persuade you to shop…read moresomewhere else. We knew which Honda vehicle we wanted and had already done our homework before we went to Music City Honda. The sales person and manager assured us that they would be able to get the car we wanted(which was located at another dealership) and all they had to do was swap it for another similar one on their lot. We sat through 3+ hours worth of paperwork, put a thousand dollar good faith payment down(which they immediately processed) and then they shook our hands congratulating us on our new Honda! We assumed that the deal was secure? They said they would be in touch soon to set up the date for us to come pick up our new Honda. Every day we reached out to get an update or eta of when we could pick it up. Every day they didn't have an update. On the fifth day the manager finally reaches out with a phone call, saying oops, the other dealership sold it out from under them. Oh well! He was flippant and unapologetic on the phone. He also said that there were no other vehicles that fit the description of what we wanted located in Tennessee. I got off the phone immediately googled what I wanted and lo and behold found the exact vehicle located in Knoxville, TN at Rusty Wallace Honda. Long story short we cancelled our deal with Music City Honda, drove over 2.5 hours to Rusty Wallace the next day and that evening we had our new car. The associates and managers with Rusty Wallace were professional, helpful, communicative and very apologetic for the process that we had to go through(which is a lot more than I can say for Music City Honda) Beware when looking for your new or used Honda and shop around!We absolutely DO NOT recommend Music City Honda.

They have terrific service department. If you have to wait for your car they have a great waiting…read morearea. Everyone who works there is extremely helpful and friendly.

Quick, courteous and knowledgeable service. Did the oil change quickly, recommended some service…read moreissues which they repaired.

Friendly fast service. Oil change location in front. Fast and easy. What was great is the back of…read morebuilding has a great auto repair facility with very competent technicians. Fair pricing did a great job. Highly recommend for all your automotive needs. Josh took care of my truck and I will be back.

Go elsewhere to get service on your vehicles. There's not enough space here to list everything,…read moreincompetence x 10. Price, timing, quality of work performed! Not good!

The absolute worst place to get an oil change and tire rotation. They pretend to do an oil change…read moreand tire rotation, vehicle inspection and top off in 10 minutes. What a joke!!!!!! NONE OF IT WAS DONE and refused to show me the video of them completing the work. Well, surprise surprise, none of it was done and they even tried to charge me for it. When I called them out on their lies, they kicked me out. Also, don't leave your vehicle with them, because the time before this I actually caught them going to a grocery store with my vehicle. These people are CROOKS!!!!!

Truly baffled by my experience today. I've been to this location a few times, even brought my…read morefriends car in too. But after today I certainly won't be back. First and foremost everyone in store was fine - no issues and I wasn't upset with the situation. The car needed an oil change and I forgot to bring in the mailer stating their oil change special of 39.95. I told the lady at the counter but she wouldn't honor it because I didn't bring it in. Okay- annoying but whatever right? WRONG. They drained the oil but then couldn't get the filter out. I know this can be a common issue but to quote me nearly $400 PLUS the $80 oil change seemed insane. I called the last place that did the oil change and they completely took care of it/me. Now I paid the $80 thanked them and left. But I found the mailer and read every single word - nowhere does it state it needed to be brought in for redemption, it actually doesn't even say it's a coupon it says "oil change special" So I called the manager Blake, he was immediately rude, condescending and disrespectful. When I mentioned the tech drained the oil before taking out the filter he instantly remarked how "That's the ONLY way to do an oil change." (Truly, almost any mechanic can give you a different answer on what's right or wrong but that's neither here nor there). It was the immediate rudeness and talking down to me that really took me by surprise. I told the manager all I was asking was a partial refund since I had the ad and it doesn't say it needs to be brought in. He essentially told me too bad and again "EVERY store requires the coupons in person." He then offered that the coupon doesn't expire so I can bring it in next time. I told Blake frankly I don't know that I'll come back if this is how they treat customers. After a few minutes of back and forth regarding the coupon Blake told me I can bring the mailer in, he will write me a check for the difference, and to never come back to his shop again. P.S I called Amerifix of Franklin - I said I totally forgot my mailer at home can you still honor the coupon, they told me yes. I also asked if they usually drain the oil first or remove the filter, he said they remove the filter first. What a terrible way to do business and a terrible way to treat customers. Shame on you Blake.

Had my brakes done over a years ago with Dan's rotors and…read morepads . My wife drove the Car a few times a week . Rotors warp they said it only had a 12 month warranty on it we were over 7 months over . But they wanted to charge full price and if it wasn't it was a few hundred more then any other shop around Whitehouse. I don't know what happened to them. But I'm not going there again.