The good: Angel was able to get to my property immediately to diagnose the issues and come up with…read morea plan. The bad: I called back one week later to approve the extensive repairs on multiple units. I was told they were booked for 2 weeks. After that call, the business stopped answering my phone calls, voice mails, and texts when I simply just wanted to know what date someone could fix my units.

Best overall service and quality I have had. You can take Mr. Thomas' word and know that he will…read morestand behind his recommendations every time.

While in town for a short family visit, I called upon Tate Plumbing for a project to help our mom…read morewith. They responded in short notice, made quick, quality repairs, and were on their way. Thank you!

These people do a great job when you can get them to come out. Only reason for the 4 stars instead…read moreof 5 is that they only have one plumber and one air conditioning service person. Probably won't get serviced for a few days. Not a good thing when it's hot as hades or your toilet is backed up.

They were the best quote. They came when they said, did the work in a timely professional manner,…read moreanswered all my questions, and even called the next day to make sure that I was satisfied. I will use them again, and I recommend them to my friends.

i called and requested a quote to either repair or replace the ducting in a portion of our attic…read more Quotes are supposed to be a free service they offer. They sent 3 men to the house (one we found out was the owners son). They checked our unit for some reason and did some repairs (without approval) and then sent us a bill for almost $200.00. They of course told us we needed a new unit and wouldn't replace the ducting until that was done. By the way, our unit worked fine before they got there--we just wanted to check the duct work due to an animal that got in the attic. After they left, the unit started making loud noises and stopped working completely. I called him and he was instantly defensive and lied several times during our conversation. Not sure if they were desperate for work but sending 3 men to check some duct work in the attic, working on our unit and supposedly repairing it when it wasn't broken and then somehow stopped working after they left. When my husband questioned him he wrote back a very unprofessional email and ended it with "enjoy your flat ducts". Very immature, liars and cheats. Don't use this company!!

One Way Heating and Air Conditioning, Midland, TX, (5-stars) has been one who has earned our trust…read more Your Service Tech, Alonzo Telamantes, Alonzo's professionalism and Customer Care was genuine\honest, and detailed, as well as us dealing with the office Staff!! This says a lot about Alonzo's character and your company and how he represents One Way. Alonzo and his co-worker did an excellent job on the removal of the old unit, and installation, very clean worker regarding their housekeeping!! He also went the extra mile to ensure that our needs were met according to moving\relocating of the AC condenser unit outside. I cannot say enough good things regarding the planning and scheduling of the whole project by Alonzo. In dealing with other companies in your area, your organization\company, we know that we made the best choice for the replacement of our son's and daughter in law's AC unit. We highly recommend One-Way in Midland to anyone looking for an excellent AC company, and with extremely competitive prices!! We love the logo and the message (John 14:6) on your Tech's vehicles, and on the website, and in knowing that there is "Only" one way for those that believe, and we need to be ready. Matt 24:44 Therefore you also be ready, for the Son of Man is coming at an hour you do not expect. We the Munoz's are thankful that God took care of it all, as we trusted in Him!!

Very Disappointing Experience. After waiting a week with no a/c in 95 degree heat for them to have…read morea unit shipped in, they sent out a damaged unit and then did not honor their offer. We now have a "new" unit that we paid full price for that has replacement parts and does not have the manufactures label or serial number on the unit. The whole process was a circus and completely not worth the headache. Only positive was installer was nice. Highly recommend using another company that cares about their customers a little more and takes care of business much better.