I scheduled myself for an hour of massage and facial. I will divide my review into two parts. I…read morejust want to say employees were very nice and friendly and my frustration comes from the results of services I received.
1. Massage. I was scheduled for a relaxing massage and usually I like decent pressure. I voiced it answering how strong I wanted the pressure to be. After massaging my back, my masseuse started doing moves as from physical therapy (PT) ( I went to PT for 3 month because of injury to my back). She started really pushing on certain areas of my neck and back making it uncomfortable and painful as when you get bruised from the injury. She started stretching me, and I thought it was more improvising because I didn't feel or hear a solid explanation or support for those stretches (pelvis and hips) and I didn't feel comfortable with that because you have to have physical therapist degree to perform those stretches and treatment; remember, I came just for a relaxing massage. Then, the masseuse started "cracking" my neck, head, hips, arms, and back by stretching and by sharp movements as I was at a chiropractor office. I felt even more uncomfortable because it would be a totally different area of treatment and practice with totally different level of knowledge ( I went to chiropractor for years and know it can be a hit or a miss and how dangerous their practice can be for the patients). After all concerning and uncomfortable experience next morning I had a sharp back pain as I had a year ago with my back injury when I had to go to PT. It was almost a week now and I still have those pains every morning. It improves with stretches I learned at Physical Therapy though. Not coming back for sure.
2. Facial. Breath... ok, I attached pictures of my totally ruined skin. I included pictures of areas of my eyes and chin before and after facial. Backstory: I have my skin care routine and I order different facial serums, moisturizers, and eye creams on Amazon and I never have issues with the products. It means I don't have severely sensitive skin. I explained my esthetician I use facial serum, eye cream, and Retinol or collagen moisturizers every day, and areas around my eyes might be more sensitive ( no sh..t, right, it is more sensitive by definition). Facial took also an hour: some massage, spraying with something, mask, creams, massaging again, "steaming" face to clean up some areas. It didn't feel painful or uncomfortable at the time. That evening I was not able to clean my face or apply my routine facial care products because of severe burning around my eyes, my chest, neck, and some random areas on my face. After this happening for several days, my skin on my neck, chin, eyes, and face started peeling off, burning like it was chemically burned/destroyed. It has been a week already and my skin is still in a horrible condition: burning, itching, and inflamed at baseline or when I just try to wash it with water. For a week I am not able to apply any regular facial cleansers, use my cleanser facial brush, not able to apply ANY of my regular facial products because it is extremely painful and all my skin becomes more inflamed and dry. Vaseline? Oil? Yep, the only things are tolerable. I think, I will file a complaint to their corporate but I am pretty sure it is not going to do anything. Esthetician mentioned I had mostly normal skin with some oily skin areas. Well, thank you, I definitely don't have this problem anymore because all my skin extremely dry, peeling off, and chemically damaged.