My husband and I chose Austin Thomas Photography for our wedding. Before signing the contract, I inquired about a second photographer of which Austin assured me there would be one; however, on the wedding day there was no second photographer. He did not approach us before, during, or after the wedding to explain, apologize, or offer compensation for the no show. A few months after, I wrote a letter explaining my concerns and frustrations. His response was apologetic stating the second photographer had an emergency that day and was willing to compensate in the form of a print credit or special print. My husband and I decided on a print credit. Upon texting our decision to Austin, he denied offering this option. Ultimately, we settled on a picture album.
There are some picture flaws I feel a second photographer could have remedied. There was a U-Haul in the background of family photos, my dress had a small train that was bunched in a few shots, and there were few guest photos.
In retrospect, due to the lack of professionalism and accountability, I would have performed a more thorough search of photographers in the Bakersfield area. Austin was very easy to work with and took many beautiful pictures that we will cherish for years to come; however, I do not feel the service and price were equivalent. read more
