I cannot sing higher praises of this facility, the front-desk staff, schedulers, technicians, nurses, and Dr. Beattie. From initial contact to follow-up appointments, my entire experience was five stars. This office was there for me and my endless calls during a life-upending diagnosis.
If I left a message with Dr. Beattie's nurse, Allison, she or the doctor would get back to me within 24 hours, and oftentimes within two hours. The sweet technician that set me up for my ambulatory EEG took the time to braid my long hair with the wires so that I could look presentable for work and wouldn't have a rat's nest after three days of no hair washing--a small gesture that went a long way to making my life easier.
Dr. Beattie is one of the most thorough, professional doctors I have ever had the pleasure of seeing. I never felt rushed or like any symptom was ignored. She answered every question I had and would go over it again, if I didn't understand the first time. If I didn't want to accept an answer at face value or needed a visual, she would bring me to her office to bust out a book to show me a diagram. She was an advocate for my health and I cannot thank her (or her incredible support staff) enough.
After seeing Dr. Beattie, I got a second opinion at another, well-respected neurological group in Austin (epilepsy is a big diagnosis, and I wanted to do my due diligence). The difference was night and day. My second opinion doctor was fine, but I didn't want to settle for fine when I had the Austin Epilepsy Center as a resource.
As a final A+ for this practice, an old coworker reached out to me months after I was diagnosed requesting a recommendation for a neurologist, as her brother had started having seizures. I recommended Dr. Beattie. My coworker, who went with her brother to his appointment, texted me after and said that she was so appreciative of the recommendation because Dr. Beattie was so impressive.
If you haven't sensed a theme through this review, it's that this group will go above and beyond for you.
Did I have ONE appointment where I had to wait 20 minutes past my appointment? Yes.
Did I care even a little? No.
Because if I were the patient in the room needing that extra 20 minutes, I would hope others would have patience with me. This practice is worth the wait. read more