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    Aurora Vision Centers

    1.0 (1 review)

    Services - Aurora Vision Centers

    Eyewear fitting

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    7 years ago

    1 the staff was unprofessional and incomplete rude. I wouldn't recommend this place to my worst enemy

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    Walmart Optical Taylor Drive Sheboygan

    Walmart Optical Taylor Drive Sheboygan

    1.0(2 reviews)
    3.0 mi

    The area is very dirty and dusty. The black chairs in the waiting area are all stained and dirty…read more Noticable dirt and dust bunnies in exam room as well as finger prints on machines. Obviously not wiped down in between customers. Very bad customer service. Could hear the employees joke and chit chat as I waited. When trying to pick out glasses I was offered no help but could hear the female employees a few feet away talk about their plans for the evening. When I went to pick up my glasses waited at front desk and was ignored by female employee who walked right passed me. Did not acknowledge or let me know someone would be with me shortly. I asked if someone else would be along to help me and was told she was the only one there as she walked passed me. Did not say anything else to me. How is this place still in business? Will not go back!!!

    So, I needed new glasses and chose Walmart Optical for the price. Love my glasses. Disappointed in…read morepoor service I received when picking up my new glasses. She did nothing to assure the fit was appropriate. She asked me if I could read a brochure she handed me. When I told her I didn't think I could read everything real well she repeated, "You've got 60 days to return them." She kept saying that instead of truly helping me and assuring my satisfaction with the product before walking out the door. Most places want you coming back. They encourage you to stop by anytime for an adjustment and a cleaning. She honestly made me feel like I was an interruption of her time. The place was not busy. There were at least four staff and one doc in the place. If this were my business, I'd want to know what kind of a poor message my people were sending to customers by alienating and minimizing them. I can't imagine conducting business with Walmart Optical in Sheboygan on Taylor Drive. Pretty shitty experience.

    Visionary Eye Care - Building Interior

    Visionary Eye Care

    1.0(1 review)
    1.3 mi

    I was not impressed with my initial contact and should've taken that as a sign to not make an…read moreappointment. After many minutes of answering insurance questions and information about my husband (he is the carrier of the insurance), I finally interrupted the woman on the phone and said, "Do you realize you haven't even asked me what MY name is yet?" She apologized, but continued requesting information to "fill in the form". Really? You can't stop for a few seconds to at least inquire as to MY name? Nope, just keep filling in the forms..... I asked if having dilation drops was required or not and was told it was an option and I could discuss it with the doctor when I saw him/her. The day before my appointment, I thought it was odd that I hadn't received a reminder/confirmation phone call for the upcoming appointment. I called and was informed my appointment was set. I again inquired about having dilation drops (I did not want them) and was again told it wasn't required and I could discuss it with the doctor during my appointment. Later that evening, my husband informed me that the clinic had left n appointment confirmation voice mail on HIS cell phone. I have no idea why, and found this to be very unprofessional. I had given my cell phone number (eventually) when I initially called. Upon meeting with the optometrist, I was informed the "only way" he does eye exams is with the use of dilation drops and no, it was not an option. He would "not release a prescription without doing dilation." I was thoroughly disgusted and walked out of the appointment. Communication and trust with this place is terrible.

    Photos
    Visionary Eye Care - Waiting Area

    Waiting Area

    Visionary Eye Care - Building Interior

    Building Interior

    Visionary Eye Care - Building Exterior

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    Building Exterior

    Aurora Vision Centers - opticians - Updated May 2026

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