I was in Ave at aurora after being in the hospital with a back, hip and leg injury after a fall.I…read morewas told they had a 5 stat rating and when it arrived it looked very nice. Looks can be deceiving My first night I got attacked by antS. Theaide said they have an ant problem but it took days for them to do anything..I mentioned possibly having a uti. It took 5,dad to get it treated. I fell one afternoon and couldn't get up. I hot the,call light and waited even after 45 minutes no one came to hwlp.i slowly crawled into bed nut it took over an hour until someone answered the call light It was typical to wait over 2 hours for medication. They are very understaffed. When I was being discharged I literally felt pushes out,the door by social worker Gianna. She wanted me out to get the next patient in even though my questions hadn't been answered and my problems hadn't been solved!

This place is a disgrace. Took my loved one there and after the third day, I transferred them…read moreelsewhere for better care! The staff are rude, very short with words, and doesn't care about their patients. You will wait over an HOUR for an aid to help assist with your loved one/s. NEGLECT is what you will receive for your family members if you place them here! It is a shame this facility stays in business. Karen Stahlman (Administrator at Avenue at Aurora) is unprofessional and does not take negative feedback with grace.

Our experience was not the greatest. PT/OT lacked with communication w/nursing, social services was…read moreso so. Nursing was an hit or a miss as our loved came out of the SNF with bed sores!

It's a great care facility. I go there to visit my uncle who is in Anna Maria. The staff is…read morefriendly, the place is always clean, there always seems to be some sort of activities for the residents. If there comes a time when I need assisted living or nursing care, I'd be lucky to in such a place as Anna Maria.

Oh boy- we toured and we couldn't get out of there fast enough. The place is beat up- the room that…read morewe were shown had a hole in the ceiling and debris all over the floor. All over, we noticed that the corners and walls were banged up, furniture was dishoveled and it just wasn't the place for our parents. If you decide to check it out, make sure that they have been brought up to code and check out the cleanliness and condition of the facilities. Specifically ask about a power generator and plans for an elevator. Maybe it finally got the face-lift they were planning when we toured- or maybe not. Good luck! **we only toured the assisted living facility on the east side of the parking lot/driveway.

I acknowledge that I have a tendency to talk down my symptoms and I know what I need to discuss…read morewith my Doctors. But when the appointment nears and I'm confronted with remembering why I am there I seem to black out. The Concierge RN was able to help me get what I needed to say out by listening in the comfort of my own home and then accompanying me to Doctor visits to keep me and my Doctor on track. Because of The Concierge RN I am getting the care I need to live a healthier and happier life.

From the owner: The Concierge RN will come to you and provide a relaxing atmosphere that is conducive to your…read morehealing. She will educate you and your loved ones about your condition. She will advocate for you with other healthcare professionals if necessary. She will listen to your needs. Most importantly, she will provide professional, patient-centered, empathetic and loving care for you or your loved one. Concierge Nurse providing professional, affordable, patient-centered, empathetic and loving care to you or your loved one in Ohio and Pennsylvania.

I will give them 5 starts I just came home from a nursing home so far I have had Diamond and Leyla…read moreboth excellent so happy I found this agency.

This place is way to expensive for any type of care the staff is never on time they will only…read morework with one insurance company then when they do get approved for at least out of network they will still charge you the full amount of fees and some of the staff will not get along with dogs even if the dog is friendly I do not recommend this place

Care quality was great from start to finish. Had a wonderful experience with the handling of my…read morefathers needs.

From the owner: Empower Care, LLC is a compassionate and client-centered company dedicated to enhancing the…read morequality of life of individuals, couples and families through tailored home care solutions and supportive services.

Shalom and his team are top notch. He was immediately responsive to our needs (daytime caregiver…read morefor my Hindu father with stroke and dementia). They matched my dad with the perfect caregiver, who quickly became a member of the family. Highly recommend

Whenever we've had to change our schedule due to Doctor's appointments they've been able to find a…read moregood replacement caregiver from the office. They all have different personalities but they're all very very nice and anxious to help.

MY FIRST REVIEW WAS TAKEN DOWN.. RED FLAG FOR THIS FACILITY!…read moreMy mother was specifically admitted to Twinsburg Post Acute to receive wound care and physical therapy.The wound was ordered to be treated every 2 days. Despite this, she was not seen by the wound physician for an entire week after admission. I had to personally contact a supervisor to ask why she had not been evaluated. I was assured the doctor would see her that day as she is only there one day a week. However, the physician was in fact leaving the facility without having seen my mother at all. Thankfully my brother happened to be present and stopped the doctor as she was leaving; otherwise, my mother would not have been seen at all that day. In addition to this, communication with the facility has been extremely problematic. When I called, I was unable to reach anyone directly or leave a message. This made it impossible to advocate for my mother or address urgent concerns. There have also been serious safety issues. On two separate occasions my mother pressed her call button requesting assistance to use the restroom and was left unattended for approximately two hours. After receiving no response, I had no choice but to contact the local police non-emergency line to request a wellness check. Only after police arrived did staff respond. This is deeply concerning and presents a significant risk to patient safety and dignity. Furthermore, my mother was yelled a by an aide (Rhoda) after we had to complain about a strong urine odor coming from a room across the hall, which was so overpowering that it permeated her room. Rather than addressing the sanitation issue, she responded by disrespectfully yelling at her. Regarding the wound care, despite clear orders for treatment every two days, this care was not provided consistently. I had to repeatedly escalate concern and " hold their feet to the fire" before staff finally addressed her wound. Delayed care places my mother at serious risk of further complications. Another very concerning situation was the nurse that had administered an IV with fluid to address dehydration. However, the nurse that inserted the needle inserted it into her abdomen rather than a proper IV site.The fluids began to immediately leak onto her bed. Despite this, staff only changed the bedding and did not remove or properly address the misplaced line. The nurse then instructed my mother to lie flat on her back for 10 hours and was not allowed to move. This instruction was neither appropriate nor medically justified and caused her significant discomfort and distress. The handling of this situation was unprofessional and did not meet acceptable standards of care. The overall environment at this facility reflects a lack of care, accountability, professionalism, and basic respect for patients. The repeated failures in medical care, responsiveness,communication, and staff conduct have caused my family extreme concern and distress. The level of care provided was so unacceptable that I cannot, in good conscience, recommend this facility to anyone. They don't even deserve the one star I had to give them in order to post my review.

My brother walked into this place needing therapy for his hands and strength training for his legs…read moreand left 3 days later via ambulance. He was found unconscious, unable to speak and gasping for air by a fellow resident. He is 48 years old and it's by the grace of God that he is still with us today. He was intubated for 6 days at a local hospital with aspiration pneumonia. They were told to crush his meds, they didn't. They were told he needed help eating, they didn't help him. Instead, they took away his breakfast on Thanksgiving Day! The entire staff is a joke; all they care about is their paycheck. If you value the life of your family member, do NOT send them there. Beware!! They only reason I am giving them a 1 star is because they won't post this review unless I give a star! Stupid! I give a -0 star.

Great place to get bedsores!…read more My father and mother were raked over the coals during COVID by this place - charging him 13,000 a month for care. Robbery. My father required a hoyer lift, and could not go to the bathroom on his own. Unfortunately they left him alone, so long for so often that he developed bedsores from being unable to move, unable to be changed on time. They almost dropped him in the hoyer lift more than once, when my mother, who was staying with him, warned them that if they didn't take more care - she would record them almost dropping him so it was on video. This was just before the right to have a camera in facilities - the manager said that if she tried to record them for them to put him down and deny care. I should have gotten a lawyer, instead I got him out of there. Damage was done, both to the pocket book and bedsores. DO NOT TRUST THEM. Update for Tyler's Response: Thank you for reaching out to me. Unfortunately, I hadn't thought about Yelp and google for leaving a review till now, as my facebook memories of conversations with my father and mother came up again and the strife we had at your establishment. The bedsores he had the rest of his life - because as the skin thins from them the skin is never the same - that he accrued under your care remained till the end of his days. The video that Mom sent me at the time, where the aids put him down when she pulled out her phone to record, ignoring his pleas for care, still is haunting. If you have your ship in order now, that's fine. Good for you, but however, I wouldn't trust your company, recommend your company for anything. When we moved out, we saved almost 6,000 a month from what you charged us a month during the pandemic, where you kept upping the care costs to over 13,000 a month. We moved to somewhere with better care, that was 7,600 a month for his care and for mom to stay with him. I never had my parents calling me, pleading with me before you, nor after you. We suspected this was all reprisal at the time because people thought they had called the Omsbudsman and complained. However, THEY had not, but they sure had thought about it - but were concerned things would get worse. In hindsight, I wish we could have called them immediately when they started to have problems. That is what I would recommend to anyone with issues with your facility, call the Ombudsmanif you have any problems. For anyone curious about them you are in: Ombudsman Region: Region 10B, which covers Portage, Stark, Summit, and Wayne counties. Phone: 800-421-7277 or 330-899-5250 It's fine to get your ship in order now - and I truly hope you have, but people have long memories. When you cheat people and hurt people - they remember. Dad has since passed, and Mom is not in an assisted living. I'm sorry you don't like the review, but it's here, and I stand behind it.

We moved my mom to Assisted Living. The staff is very attentive & proactive about bringing…read moreresidents to activities. The food is wonderful & every meal has multiple choices.