Short review followed by longer review: This spa is definitely a boutique and quaint. The staff is generally nice and inviting but there is nothing special about this spa. I have utilized wellness practitioners regularly, including massage monthly, for years. I recently relocated to Utah but newly to the Park City area. My husband bought me a gift certificate to Aura Spa for Christmas because it seemed in alignment with my spiritual practice and he knows I am looking for new practitioners in the area. I had a very poor experience with the spa on our first interaction and then a mediocre one for a spa service, followed by a bad experience again. When I came in to the spa, the massage therapist was very nice but chatted throughout the massage. I hate to even say anything because I felt connected to my purpose in offering a listening ear and connection but had planned to come to the spa to make time for "me", not the therapist I was paying. The decor and set up at the spa is clean and nice but it is a boutique with spa type services, it didn't feel zen but more like a store and salon. It was also chilly when I walked in at 9 am and imagine that was because it takes a while to heat the location first thing in the morning during the winter. My preference is a very warm room for a massage and this is why it is on the con list for me here. I frequented thai massage spas in Los Angeles with a similar vibe but they were half the price, skilled and professional. This place has many average components but lacks cohesiveness.
DO NOT purchase an electronic gift card here. They hold your money hostage. If you want to give this as a gift, purchase money on a card or give a visa gift card. Do not give these people your money until services are rendered.
Now here is where I am going to tell you more about my experience but keep in mind this is only one side of the story. When I first called to make my appointment, the woman who I spoke with told me that I had to call back with a credit card to confirm my appointment. I had a major physical event that night combined with another heavy personal experience the next day and decided the timing wasn't right and I would call them back with the credit card information when timing was better. My understanding from the call was that my appointment would not be scheduled without my credit card information. The following Monday the spa called me to tell me I missed my appointment and they charged the full price to my electronic gift card because of their 24 hour cancellation policy, which was not communicated to me. We went back and forth and the spa realized that the accountability was on them so they refunded me my money. When I called to make my appointment again, I had my credit card ready to follow their guidelines and then was told the cancellation policy for the first time. My spa service was meh. They promptly called me after my service to remind me I had an additional massage worth of gift card and I said I would call them back. After not fully connecting with the therapist, i decided to try a male therapist and called to ask for a male. The woman at the desk said that males did not work on the day and times I was available and she would call to see if she could get one for those times. I missed their call and the voicemails in my phone were pilling up and once again, I was flaky and did not call the spa back. My life has been on turbo mode. This has made me less considerate as a customer and I do admit this. However, I got a call today telling me that I missed my appointment. An appointment I never scheduled. When I called to let them know that I never made an appointment, I was told the owner would call me. When the owner called me, she was very kind but told me that the person who made my appointment had spoken with me and told me the cancellation policy and confirmed that I would be there on Tuesday. I admitted that could have happened when I had a few drinks on Friday but that I had no calls in my phone during this time from the spa. It was not true that I spoke with this person and I was shocked that they were lying. I then looked through my voicemails and read the transcripts of the voicemail left for me. I was then told that I should have called them back because they go above and beyond for their clients. I told Kamie that I didn't want to bother any more and to have a nice day. They took the remaining amount of my gift card to pay the therapist for an appointment they scheduled for me and left on my voicemail. They told me this is the one and only time this has happened but it is very unprofessional and something I have never run in to in my life. I have never had so much stress and energy drained by someone I thought I was going to pay for services to destress. This is the long winded reason why I do not believe I would find true healing and connection with this spa and would not recommend their services to anyone else. read more