I had a very disappointing experience from start to finish. The scheduling process was confusing and poorly managed -- my original meeting with Judy Lewis was rescheduled, then missed entirely with no notice. They never followed up and I had to take the initiative to follow up and reschedule each time. After then, I then received a calendar invite addressed to the wrong person (they just with a last name similar to my first name) that included personal information of reason why this person using their services - huge security concerns regarding this company's safekeeping of personal private information.
After the meeting, I didn't hear anything for weeks and had to reach out again just for an update or ETA. When I finally received my documents, there was incorrect information on them.
The invoice was sent without notice and was the first time pricing was mentioned, and it lacked any breakdown or explanation. After I asked, I was told the total had been miscalculated -- not reassuring when dealing with something as important as taxes.
The lack of professionalism, poor communication, and unclear billing left me with a negative impression. I would absolutely not recommend this service based on my experience. read more