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    AudioVisual Solutions

    5.0 (1 review)
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    Baker Party Rentals - Rental pieces from Baker Party Rentals and QTsEvents.

    Baker Party Rentals

    (165 reviews)

    The sales team was very helpful with all the experience they have in the industry, besides the…read moreatmosphere runs very positive around the store helping everyone with an ease going nice attitude. Nancy was amassing assisting me with her professionalism and recommendations for my son's wedding. I'm very happy with the outcome and recommend Baker Party Rentals for any type of celebration.

    We chose Baker Party Rentals because their showroom was open during the week and on Saturdays,…read morewhich made planning very convenient. The office staff was warm, welcoming, and accommodating, especially as we made several changes leading up to our event. They had nearly everything we needed, with the exception of the patio umbrellas they had advertised on social media as arriving in July, which unfortunately never became available. Unfortunately, our delivery experience and the follow-up customer service were very disappointing. I paid an additional $170 for special same-day delivery because our event in Huntington Beach began at 11:00 AM. We specifically did not want the rental items delivered the day before and exposed overnight to moisture and dampness. I asked multiple times about the delivery time and was repeatedly told our order would arrive at 8:00 AM. On the morning of the event, I received a text indicating an approximately 8:30 AM delivery, but the truck did not arrive until close to 9:30 AM. With an 11:00 AM event start time, that hour made a significant difference in our ability to set up. Once the delivery arrived, there also seemed to be very little sense of urgency. Items were unloaded one at a time, beginning with umbrellas. We specifically asked for the tables to be unloaded first so we could begin setting up while the remaining items were brought in, but the process continued slowly despite our event being less than two hours away. What disappointed me most was the lack of communication. Had we been told in advance that an 8:00 AM delivery could not be honored, we could have planned accordingly. I called Baker Party Rentals to request a refund of the $170 special-delivery fee because the service we paid extra for was not provided as promised. I was told someone would call me back. After receiving no response, I called a second time and was again told I would receive a return call. I never did. We spent more than $2,000 with Baker Party Rentals, so the lack of follow-up was especially disappointing. The showroom staff and the experience leading up to the event were positive, but the delivery and lack of response afterward significantly affected our overall experience. If you are considering paying extra for special same-day delivery, I would recommend you don't!!

    AudioVisual Solutions - partysupplies - Updated October 2026

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