READ ME!!!!!!
If you aren't prepared for an in depth honest review, turn back now. I wanted to write this review as soon as I got home so that I am able to recall the experience vividly.
I chose this company because they had 5 stars across the board when I initially googled them. As of this writing the only negative reviews are two laughable ones that are from one person who hasn't even been to the store and the other from someone who didn't provide an explanation which I've learned is the mark of an unreliable source, competitor, etc. Knowing this I thought I had a good chance of having a pleasant experience by visiting this establishment. Boy was I more than right.
BACKGROUND INFO: Like many others I have been to MANY different car audio businesses, and have been screwed over and left extremely unhappy, and sometimes even livid upon my leave. The very last establishment I went to did good work, but customer service wise was complete garbage (Yes it matters, and really dampens the experience. If you don't understand what I mean, you have not been to enough establishments).
Like any person, I am constantly on the lookout for the be-all-end-all type of place. Ya know what I mean? The type of place you take your car because the mechanic is an honest guy who will never steer you wrong, or the type of place you drop your kids off at knowing they won't be mistreated, or even dropping off your beloved dog, cat, etc. The point is you want to rest assured that you will be taken care of and that your good hard earned money is well spent. This place will provide you with that level of confidence and that blissful feeling of being taken care of and maintains a sense of honesty and trust.
THE ACTUAL EXPERIENCE: Knowing what you know now: that I have been to many different establishments with negative results, that I want to finally put an end to hopping from business to business, and unnecessarily wasting thousands of dollars (Yes, THOUSANDS). You can imagine I am a skeptic walking through the door, even with the great reviews. I walk in and the person I spoke to, who I also booked my appointment with named Luke was speaking with a customer. He graciously came over to take care of me, knowing I had an appointment rather than leaving me waiting or ignoring me all together. My initial impressions are that he was kind, and seemingly eager to help me. We walked out and looked at my vehicle and he introduced me to Jacob who would be personally working on my vehicle.
My impressions of Jacob were equally good. He seemed very knowledgeable, and you can immediately tell he knows what he is doing and what he is talking about (What a relief!). Not only does he have the knowledge, but he has a sense of care regarding what I actually want to achieve. He listened to every one of my concerns and answered all of my questions, which you can be sure I bombarded him with (Don't forget I have been through a long line of getting screwed at this point). He was never impatient or annoyed, he was extremely willing to help me, which really makes the experience 10x better.
I expected the work to take the entire day, and I arrived when they opened. However, it took a few hours including my long string of questions and concerns. I also spoke to Luke more and he ALSO answered a bunch of questions and concerns I had. Some of which, were completely unrelated to the work I was getting done. Talk about above and beyond service.
To end this off, I drove away smiling ear to ear and felt extremely overjoyed at the sheer pleasantness of the experience. I would go as far as saying that this may be the most pleasant experience I have EVER had in regards to getting a service done. That includes anything from the dentist, doctor's office, oil change, etc. etc. Simply because Luke and Jacob are incredible guys, that make me feel extremely confident, comfortable, and beyond content. I honestly am so pleased with them, I wish I had 1000s to just throw away and have them work on my vehicle. The length of the review speaks for itself. I am a customer FOR LIFE. read more
