I am so disappointed in this dealer. We bought two cars on the same day. They treated us well at first. The next weeks we found they had completely messed up our title paperwork causing us $$$ in fines from the dmv. Terrible! read more

Have been taking our car here for several years and they NEVER have loaner vehicles available. (Which is really supposed to be part of the service.) I have a newborn and I called to see if there was a way to hold one for me since I can't take my baby in an Uber, and won't wait inside with my 2 month old during COVID. They said they absolutely can't hold a loaner for me. That's ridiculous. read more

I told this dealership that I have 2021 Hyundai Santa Fe AWD with convenience package for trade and other dealers offered me $30k for it. The "manager" came out and laughed at me and said that they can get this brand new for $28k. bull*sh*t. And the salesman, he looked down on the Hyundai and laughed too. read more

Beware: Audi Arlington Service overbooks service appointments, does not provide timely service, and fails to communicate delays with customers. Details: I booked a 9:05 am appointment to have a check engine light diagnosed. Antonio, my service rep, promised to call me with the diagnosis no later than 4 pm. He did not call. At 4:06 pm, I called the service desk and was placed on hold. After ten minutes waiting on hold, I hung up. I called again at 4:20 and reached Antonio, who promised to call me back within half an hour. He did not call. At 5:40 pm, I went to Audi Service to determine the status of my car. Antonio confirmed Audi had done nothing in the 8.5 hours my car was in the shop. The service manager listened to my concerns then concluded, "So your real problem is lack of communication." When I suggested 8.5 hours was ample time for Audi to at least diagnose my car's problem (understanding the fix may take longer), the service manager stated Audi "handles over 80 cars a day and can't know how long it will take to service each car." Bottom Line: Don't go to Audi Arlington for service, but, if you do, book your appointment a day ahead and you *might* get your car back when you need it. read more

Very dissatisfied with the customer service and care team / management. Took my car in for an 8am appt on Sunday, 17 Nov 19. I called to check status close to 3pm ( they close at 5) and found out no one had even started to work on my vehicle. They told me it was because my service provider didn't show up for work. What does that have to do with a technician working on my car. After an entire day with no vehicle, had to leave the car with a hopes they would prioritize it and work on it the next day (Monday). I tried to follow the process and emailed the Audi care team regarding my dissatisfaction with the lack of communication and inconvenience. I checked in on Monday after lunch because again, no one had called me regarding the status of completion or about the email I sent to the care team. I mentioned to the service provider that I wasn't pleased with the situation and asked could I speak with a manager. He told me the manager was busy but since I emailed the care team one of the managers should be reaching out to me shortly (this let me know they received my email). After they said my car was ready on Monday evening I waited at least 35 min for them to find the paperwork for pick up. I departed confused about poor transparency. !!!!!!It's been almost 3 weeks and no one has called me or replied to my email!!!!! I will travel to a farther location just to get better customer service, to have a peace of mind that my service provider will have open communication with me, and to get an escalation team and management that will address customers' concerns if needed. read more

This review is specifically for Service Rep Chris Bradford. My aspiration is to be as excellent and professional in my job as he is in his. I have multiple issues with the sales department (mainly because I got a TDI-gate car here), but Chris's commitment to customer service and professional decorum is why I choose to come here. As customers we may buy a car one place and have it maintained somewhere else. I choose to come here because exposure to such a professional makes me want to be better at my job too. No doubt he will be running this place one day. read more

Update 6/24/2019: When told they found no leak in my tire, I get a insufficient air warning on my dashboard today (which was the warning I took the car in for service). I should have been recommended to get another tire but they were comfortable just saying that they found nothing wrong and providing no additional recommendations as to how to proceed with this issue. I'm not sure if it is confusion, incompetence, poor training, or whatever - your customers don't have time for it. I have had to resort to buying a compressed air pump to keep in the garage and having to feed the tire air whenever the car screams at me every week with the dashboard warning while I keep an eye out for a good place to take my car. Any recommendations would be greatly appreciated. read more

The worst service department I have experienced in 45 years of driving BMW, Merecedes Benz, Acura and Infinti vehicles and now a 2018 Audi Q8. Avoid it. I'm sure their are good service techs, but mine wasn't one of them. He couldn't even figure out how to print the service forms properly. An oil change, cabin air filter and "lubing all the hinges" was $998 after a 10% off coupon they sent me. Then after telling me a brake fluid change wasn't required and ALMOST finalizing the forms he asked if I wanted a brake fluid change? WTF!!?? When I asked he said it wasn't required but was suggested. Couldn't he have said that initially? But the cost profile is what led me to rip up the form and demand my car back. The initial quote (on his tablet) was $878 and that's what he told me in the service bay. Then I see the printed form at $998 (with the discount) stating it was actually going to be $908. So why isn't the reflected on the form? I ask him to annotate and initial that on the form or reprint it. Then he mentioned the reason it went up from the $878 quotes was that didn't include tax and their $135 service fee. Yes, you pay $135 to then get bent over and ripped off on the underlying service. That's a new one on me. Every business deserves to make a profit, but please. My S class MB isn't nearly this costly for basic service. I visit the service manager he tells me the guy is new. "Only worked here for a month." Still hasn't learned to print the service forms? Get him training or a mentor before he's the face of your dealership. I have visited them for the last time. The adage that a good service department sells cars is very true. Guess what a shitty service department does? read more

I had a great experience at Audi Arlington this week. After my 9-year old car was towed unexpectedly, they gave me a loaner, didn't rush me during a stressful situation while I evaluated fixing vs. buying new, broke down the repairs on my car and answered questions multiple times. It took them a little longer to get me the initial estimate, but it was an unexpected tow. I ended up not fixing the car, but bought a new Q3. The sales person and finance process was thorough and the folks, Ahmed and AK, were kind, helpful and made me feel excited about my new purchase. This is the second car I've bought from this dealership - both times I've been very pleased. read more

I recently brought my 2013 A4 in for service, a service recall, and a VA inspection. I initiated the appointment because of what I thought was my oil light appearing. I spoke to Jeremy and he made an appointment for me and asked me to send him photos of the warning light (which I emailed to him) When I arrived for service Jeremy had not arrived at work. I was promptly checked in by another associate and given a loaner. I was very appreciative that the other associate took care of me. Later that afternoon, having not heard anything, I phoned and left a couple messages and an email for Jeremy. At one point, I was put on hold and after 20 minutes, I gave up. I finally heard back from Jeremy Perez by email at 7pm (nearly 12 hours after dropping off the car) telling me that the car hadn't been diagnosed and I could keep the loaner until the car was finished. I responded that I was scheduled to leave town for a week the following day and needed the car. Jermey indicated that he would try and expedite the car. At 10:30 the following day, still having heard nothing, I phoned the Service Department and was told Jermey wasn't working that day. After being on hold for another 15 minutes, the Service Manager Maryam spoke to me and said she would look into it. Long story short, a few more phone calls and a diagnosis, I was told that what I thought was the check oil light light was the check engine light (which Jermey could have told me if he looked at the picture I sent him that he asked for). I also needed new breaks and pads (given the age of the car, I knew that was needed). I finally picked up the car at 4pm (for which I had to reschedule my out of town trip). I was told by Maryam that they could not complete the VA inspection because the inspector had to leave and that I could "go to any garage and have it checked." She missed the point that that requires another trip on my part to another garage after having lost time for what I asked her to do. I was also told that I would have to come back to them to finish the recall work as this was only part 1 and there was a part 2. That would make two more visits to a garage for what I thought would be a 1 visit experience. I informed Maryam that all I was looking for was a call from Jeremy telling me the car status. Maryam told me that she phoned Jeremy at home and told him what was happening. When I left Maryam wished me safe travels for the trip that I now postponed a day. I don't like to be the person who raises a stink or makes a scene, but this scenario wasn't supposed to happen this way. It was nice having a loaner, but that wasn't going to do much for me as I was leaving town and couldn't. I've always had good experiences with my service at Audi of Arlington. In fact, I don't have a regular service associate that I work with. I think that will change. read more

I went in to get new tires and brakes and I had already made an appointment for noon. But I dropped off my car there at 9 am. I was told it would only be a few hours to complete the work I asked for only. But Instead, I got an unexpected quote for other services; a total of 10,000 dollars. I was caught off guard so then I went there and spoke with the service rep; a really nice guy who told me that I should just do the services that he recommended. Seemed like he was afraid or something, very weird. Anyway it took until 5 pm to get my car back and I was waiting there with no water or food offered to me. This is not typical if Audi and I am reconsidering whether to continue doing business with them, now. read more

DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, March 14th, I returned to the Audi Arlington dealership in Arlington, VA to pick up my 2019 A5 from service after purchasing all new tires for $1400. I had dropped my car off on Tuesday, March 9th. After paying, my car was pulled around so I could leave. I entered the car and immediately saw a large crack down my front windshield! I notified my service technician, Chris, who confirmed that when my car was checked in on the 9th, there was no indication of a crack or rock damage. He even had pictures from when he checked my car in on March 9th. The service manager, Will, approached and immediately placed blame on me!! He gave no apology!! He just went straight to pointing the finger at me even though my car was in the care of Audi Arlington for 5 days!! NO ONE INFORMED ME OF DAMAGE!! I was told I would be contacted on that Monday with a solution. IT IS NOW MARCH 24TH AND NOT ONE SINGLE PERSON from Audi Arlington has reached out to me to communicate a solution or next steps!! THEY HAVE MY CAR!! I have called Chris and he pretty much said he forgot and would get back with me. Never heard from him again!! That was on Wednesday, March 17th! I emailed Will and Chris's manager, Dave, the Director of Parts and Service at the dealership. He said he would get back to me and I again never heard back!! That was on Friday, March 19th! COMPLETELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE!!! THIS IS THE WORST SERVICE I HAVE EVER RECEIVED!!! Chris, the service tech had no problems emailing and calling me every other day about the status of my new tires, but when it comes to this, NOTHING!!!! I was only treated with respect when I was buying something from them, when I could have gone anywhere! There are other reviews of this dealership doing this exact same thing! SEE SIMILAR COMPLAINT BY CUSTOMER SHAUN MURPHY BELOW!!! I will be filing a discrimination and fraudulent claim with other agencies. GO ELSEWHERE FOR SERVICE!!! read more

Audi Arlington - Crack down window shield - Car Dealers Near Me - Arlington, Virginia

Had very good experience in the Service department. I worked with Luis Pena and he was very professional. Except for a online appointment that went missing made through their site, everything was smooth thereafter. From getting checked in, to getting a loaner (the male employee at the loaner desk was also very nice), and the estimated time in having the work done. I received a voicemail confirming the work was done. I do plan on coming back for future maintenance. read more

I received a reminder from this dealership that my 15k service was due. So I brought my car in for service and also asked to check on malfunction of rain sensor. Upon arrival, I was given a loaner and waited for 5 DAYS to get my car back. And they couldn't fix the rain sensor. Basically they just did a 2 hrs service in 5 days. And they didn't clean it after service. So disappointing... I would never choose this dealership for any kind of service or repair. Please don't bother coming if you don't want to waste your time. read more

This review is for the service department, as I've had good experiences with the sales department. Every time we take our Q7 in for service, we are not at all satisfied. I had dropped the car off for service, and when I picked it up, the windshield was cracked down the middle. You would think that they would take responsibility, however they say that there was a rock chip that caused the crack when they put it on a lift. We had to pay over $1,100 for a new Audi certified windshield (after getting them down from $1,500). We also had them put on new overpriced tires. As usual, when I picked up the vehicle it was very dirty. So unprofessional. I'll never come back to this service center. read more

DON'T DO IT! To say never again would be putting it lightly! Worst transaction of my life!! I've been a loyal Audi customer my entire life. And Audi Arlington has ruined that streak for me. I bought a brand new 2016 Audi S5 with every feature. The car was in the shop half the time I owned it. At 500 miles, it needed a new clutch...not covered under warranty. Service nightmare from day 1. It spent 3 weeks in the shop right before I opted to sell it during which the sales dept did unapproved work which I had to pay for in order to process the sale. I figured I would sell it back to Audi for an easy, painless transaction. Wow, was I wrong . It took about 6 weeks to come to a price. Mostly, because the sales manager would not communicate for 2 weeks at a time though he assured me we would come to a reasonable agreement. I had already moved to NY so selling it elsewhere would have been challenging. Over that time i made 2 additional finance payments which cost me $2k plus insurance and parking for a total of over $3000. We finally agreed to a price which included a refund on my unused warranties. The car was sold on 4/9 and the refunds were promised to be issued promptly. It is now 6/7 and I have not received a check. I have called and continue to call them every other day. I am concerned that I am going to have to get my lawyers involved. To summarize, if your thinking of going to Audi Arlington - DON'T DO IT!! read more

My car had a fault on defective timing chain and tensioner which prompt me to take it to Audi of Arlington on the extended warranty for this specific issue, which by the way there was a class action lawsuit and settlement for this specific issue. After I picked up my car, I had a service light popped-up that wasn't there prior to the car going in. All I got from the service advisor, the tech is gone for the day and asked me to call back for an appointment when the tech would be available. I had another shop review the work Audi performed and here is what they found. Headlight range control fault - electrical connector for passenger headlight not clipped in all the way, after plugged all the way the fault was gone; however, the headlamp was placed back incorrectly from Audi and need this readjusted, cost $396. Upper timing cover leaking oil - should have been replaced by Audi during the warranty. The cover was not installed correctly during the warranty service, a flat screw driver head was able to fit in between. Fixing this cost me $355. I didn't feel comfortable taking the car back to Audi of Arlington for fixing items they should have done correctly in the first place. The service advisor didn't even bother calling me back the next day for following up on the service or the faults I complained about. Quality is defiantly not there! It's quality of service and attention to detail has fallen short. Definitely not going there again! read more

This dealership is horrible. People who think you're buying a luxury car and deserve luxury service are very wrong. At least here. Service advisors are rude and not helpful. They're crooks in every definition of the word. Never trust this place. I've worked with 4 different advisors over the years and they've all been horrible. This is my second Audi I've purchased. After the experiences I've had here, I'm never buying another Audi again. Screw you guys. read more

I am new to the area and my 2016 Audi A7 is 9 months old. The dealership I purchased my vehicle from is in the Los Angeles area. Their service was awesome!!!! They would pick up my car for regular maintenance and deliver my loaner vehicle. I purchased the package to cover dings on the vehicle and scratches to rims and they made the process so simple and smooth. I always felt valued and they appreciate my money as a consumer. Now mind you, I did not have an appointment, but I was on my way to a function in Arlington VA and my warning light came on to check the air in the tires. The dealership was in route, and I arrived there around 530 pm. The gentleman that directed me through the service center valet was polite and I explained the possible issue with the tire. I figured it may just need air since I rarely drive the car and it just came delivered by the movers and probably just needed a pump of air. My problem started with the service rep Adriana who seemed to be friendly at first, but when I asked if they could just check for a nail or if it needed air, she started with "oh you're going to have wait at least an hour plus". Then she went to "oh all the techs are gone so I don't think anyone can look at the car today. Please keep in mind, Their facility is transparent, and there were several service techs on the floor, working on cars and in the bay area. Hmmmm..... The thing that bothered me the most is that she spent more energy trying to get out of following up to see if the service techs could check the pressure and the tires. Fine. ... so now she wants to put me in a loaner car. I agreed. Since the techs were "gone for the day", I asked if she could take back a car cover I purchased at my home Audi dealership in Los Angeles as they sent the wrong/defective cover. I figured it would be easier and maybe cheaper, if they could handle the exchange. To me, it didn't matter, because my LA dealership was going to reimburse me the shipping. Which was very generous since I purchased it in person right before I left LA. Short story long, Adriana advised that they don't handle those type of requests. Remember, she's in service and not in parts. She never called anyone to confirm what could be done. As a matter a fact, when we walked back out to my car to get the insurance she displayed her frustration and advised that all they would do is ship it via FedEx and I could the same. My boyfriend was with me and advised maybe with Audi having a corporate account, it may be cheaper (the LA dealership asked me to find the cheapest way to send it for reimbursement.) Why did she mumble it's the same thing and so I could sense her desire not to assist me in my request and advised that it appears she doesn't want to help so she shouldn't worry about it, ans that I will handle it and she advised that is fine. I asked to speak with her manager, Brad, and ...well....I get why Adriana believes her behavior was appropriate. Brad was polite, however when he asked if she had checked with parts she said no. When she called parts and got no response he had to ask her to call the part's front desk. Please keep in mind the front desk for parts was not in another building but around the corner. I asked Brad if they offer a vehicle drop off and the excuses started pouring. For example, the traffic is bad in this area and we would never get cars delivered. Look, DC'S worst traffic days is Los Angeles' best traffic days and my home dealership managed to pick up my car on time and deliver a loaner. Please stop with the excuses. If you don't offer that type of service. That's all that was needed. He proceeded to justify his point by giving me his resume of past dealerships he has worked for (Lexus) stating that they tried it and it was a failure. Hmmm.... he advised no other Audi dealers in this area offer this delivery service. I should have asked if they also don't provide customer service? I got my loaner car and they were trying to put me in a small sedan. Hmmmm....it wasn't until I advised the rep what vehicle I was driving did the gentleman put me in a comparable car. He was polite, however he was also in a rush to leave for the day. When we needed to inspect the loaner which had damage to the paint on multiple body panels he said that was minor and did not give me a copy of the inspection sheet that I signed. Instead he had a preprinted copy of an inspection sheet with their notated damage and not the damage that we pointed out to him and notated on the signed sheet and had to take a picture for our own records. It was a challenging and interesting experience. read more

once again had my car serviced here which I purchased from this dealership in 2018. every single time they lose my paperwork, so when they tell me to pick up my car, I sit around in the lobby for 45 mins to an hour while i wait for them to figure it out. it's already expensive enough, and then to waste my time is a slap in the face and unacceptable. this place especially the service department has gone straight to the gutter. figure it out read more

The worst! Turned in my car two months ago and got a new one. Still getting charged for the old one, it was never reported as returned by the dealership. It's been two months of multiple emails and phone calls. Nada! Please avoid this place. read more

Shawn Vahid is the best salesperson at Audi Arlington to deal with. He is knowledgeable and well informed about Audi products. Buying a car at this dealership was a very easy process and I enjoyed working with Shawn and I would definitely buy from him again and recommend him. read more

Fancy building, but it's being run like a chuck-e-cheese. Discovered an opened/consumed 12-case of budlight in the trunk of my S4 after a (second) service appointment to address the same issue. Scheduled a meeting with the general manager (selim eslaquit) but instead was greeted by their general counsel and another executive for the automotive group. So not only were they not interested in resolving the problem, they resorted to tactics of bullying to force me into inaction. GC (jerry griffin) opened the meeting by saying "eugene, what are you doing - this isn't even the same case" - as he was referencing a picture from my facebook (and the rest of my posting history..). He was all cleared up once I explained how the case flap and depth perception works in real life. The meeting was more like a circus show - them bringing in employees and asking "did you drink? did you see anyone else drink? No? Great! See mr.wilson we have good staff. This can't be us." Humiliating and insulted is the best way I can describe my experience. Their slogan should be "truth in engineering unless we're drinking, then we'll go with bullying you into submission". Stay away. Any dealership can sell you a car, what matters more is how they service it and treat you afterwards. This dealership doesn't come close to living up to the Audi standards. read more

I will never give this dealership my business. The sales man who didn't assist in anyway besides giving us motivation to buy from a different Audi dealer was terrible. As me and my partner entered the dealership he acted as if we didn't have the money nor credit to purchase a vehicle. We request to test drive a vehicle then he asked for our information and pulled up an application from June 2020 in which my partner was denied do to small credit history. He had no idea I was going to co-sign and simple said to us based of your last visit what has changed? I advised credit and income. I could buy the car cash if I wanted to. He then had a food delivery from Cheesecake Factory and seemed to not want to take us on a test drive...he was more concerned about his food. Long story short we took the test drive he didn't say a single word or explained any features of the car. We returned to the dealership he went to his food and we left. After leaving we went to Audi Tysons corner and purchased a 2021 S-line Audi A5 and the experience was amazing! Than k you Bernadette at Audi Tysons corner. I suggest that you don't waste your time at this dealer. To be specific it's the black/African gentleman who sits along the carpet line facing the door as you walk in. If u take the entrance on the side where the parking area is smaller it is the gentleman closes to the door and his back will be facing you. read more

I was having problems starting my car on an intermittent basis. I was new to the area and did not live close to the dealership. Chris- the service professional put me totally at ease and I made the drive out. He calmly explained the loaner system and after a wait I was able to obtain a loaner (he kept me apprised of the wait throughout). I picked up my car the following day. The service manager readily helped me use my online coupon. This dealership really put me at ease and my car works just great! Thank you Audi Arlington!! read more

I would give their service department a zero if I could. I have been here several times, and this review represents my cumulative experience rather than one, specific, bad experience. The staff is rude, unhelpful and uninformed. The dealership has showed little regard for my schedule and my time, and I have had to wait over 4 hours to simply find out how long I would need to wait, on more than one visit here. I have went to pick up my car that was "ready", and waited for over an hour for them to pull it around. They are over priced ($450 for an oil change?) and the technicians always find some new, random issue with my car. I have owned two Audis and have never been a fan of the service departments, but Arlington Audi reaches a new low point. I probably won't buy another Audi primarily based on corporate's unwillingness to reign in these awful dealer-managed service departments. You simply could not do worse by going elsewhere. read more

I had held off on posting about Audi Arlington's service department for several months, as I wanted to give them the benefit of the doubt since they're fairly new. No more! I have had nothing but bad experiences with this service department. I have a brand new Q5 which I bought at the Tyson's location, but decided to get serviced in Arlington, because I live close by. The first time I went in for my 5000 mile service, I stood there for 10 minutes trying to get help, having no idea where or who to ask. Then finally, I just walked up to the counter and asked for help. The woman there acted as if I was imposing on her. I waited over 3 hours for the car to get serviced and when they were finished, the service adviser could not even give me a print out of my records, claiming she would just mail them to me. Then, instead of pulling my car up into the service garage, they parked it outside in the pouring rain and handed me the keys. I asked where the car was parked and someone just pointed to where I should go. I have since gone back a couple of times for different things. Currently my car has been in their shop for 2 days. All I asked for was new wipers and a scan of the blue tooth system as I've been unable to stream music from my iPhone for some time. No one has informed me of when the car will be ready. I have now called twice to check up on when the car would be finished. The first time I sat on hold for more than ten minutes. The second time I called back, the man who answered the phone was in fact helpful, but he had a hard time trying to locate my records because apparently it was turned over to a different service adviser then I worked with when I dropped off my car yesterday morning. Before I bought my new car last October, I drove a Lexus and used to get my car serviced at Lindsey Lexus. It was and still is the most top notch service I've ever received. From the minute you roll up into the Lexus garage you are greeted by someone who takes you to your service adviser. The service advisers at Lexus were professionals who went out of their way to help and made sure the experience was painless. They also cared about building a relationship with you. Since coming to Audi of Arlington, I've worked with a different person each time who looked dumfounded when I walk in and say I have an appointment. Seriously, what is an appointment at this place? If I were Audi Arlington's service manager, I would call up Lindsey and ask if they can come and take lessons. Lately, I've been thinking of trading in my brand new Q5 and going back to driving a Lexus. read more

I went to Audi Arlington today with my wife to check out the new Q7. Guess what, no one greeting us, every single sales person was sitting at their desks playing with computer or dealing with customers. No single sales person walking in the show rooms to accommodate buyers. I know Audi is a luxury brand and Q7 is a great car but the consumer service is absolutely sub-bar here. I asked the girl at the front desk to call any available sales person to talk with us. NO ONE came for 5 minutes. I've visited 3 MB Dealers, 4 BMW dealers around belt-way before my friend purchased BMW X5. None of these German brands dealership ignore us like Audi of Arlington. Audi of Arlington is a relative new dealership. The infrastructure looks great however please hire more professional sales person that can represent the AUDI brand. read more

My first visit to the service department was not their best performance, but I gave them leeway because they're new. In particular, going from car drop off to customer service representative was not a well defined process and you're left wondering whether you should interrupt someone or simply wait to be acknowledged--which hadn't happened after waiting 10 minutes. Today I decided to give them a second chance, trying to schedule a standard service appointment and was put on hold for more than 20 minutes. When I called back and asked for a manger, I was sent to someone's voice mail. This business has a lot to learn about customer service from its older area peers, one of whom I'll be returning to. UPDATE: I did as Donna asked, below, and sent an email. It's been more than two weeks without even a "thank you." Pretty much sums up the customer service at this business. Stay away. read more

I purchased a 2016 certified A4 with low mileage from Audi Arlington October 2017. The salesman, Asare Larbi, was professional and easy to work with. According to him, the car was both certified and included Audi Care servicing through 45K miles. Both of these things were important to me. Ten months later I returned to Audi Arlington to have the 25K service performed, and to have a loose door trim piece replaced. According to the service rep, service records on my car show that Audi Care was included at the time I purchased the car, but for some reason, it was cancelled a month after my purchase. The loan officer at Audi Arlington, Robert Ku, admitted to me that he cancelled the service contract, because I didn't purchase it. I asked him why would I have purchased it when it was already included. I showed him the service records, and he said he would make a phone call the following work day and get back to me. He never returned my call, or any of the subsequent calls I made to him. It was difficult for me to understand how they sold the car to me with Audi Care coverage, then pulled the rug out from under me a month later, when Audi Care contract terms clearly state that Audi Care service cannot be cancelled and transfers to subsequent owners. Frustrated with this matter, I contacted Audi of America customer service. Although they put forth some effort to contact the dealership, the dealership never reached out to me, and the matter was never resolved to my satisfaction. As far as the trim piece for my door, I waited over a month for the dealership to get the part. This was after I was told they would have it in a week. I drove 50 miles round trip to Audi Arlington to have it installed. However, the technician cracked the inside door panel in the process of replacing the trim. This incident required me to wait for the delivery of a new door panel, then make two more trips to Arlington @50 miles round trip, to have the door panel replaced. Donna, the Service Manager, was apologetic and agreed to comp the 25K service for my inconvenience, which I appreciated. I was provided with a loaner car, which I used only to get home and return the next day. This should have been the end of the story, but... The tire pressure indicator on the loaner came on about two miles before I arrived at the dealership, indicating the air pressure in one tire was low. I thought nothing of it, as tire pressure does fluctuate. However, the rep from the loaner department wanted the tire examined to be sure there wasn't any damage to the tire. She said they had to look very hard but found a tiny nail in the tire. She proceeded to tell me I would have to pay for a new replacement tire for the loaner vehicle. Was there a very small nail in the tire? I don't know, because they didn't show me. And if there was, how could they be sure that I was the one who was driving the car when it happened? Sometimes a very small hole will cause a very slow leak, and the indicator light may not come on until days later. Knowing that I had just been inconvenienced for two consecutive days while they replaced a door panel they broke, I was a upset at the idea that they wanted to charge me for a new tire. After talking to two other people, I asked for a manager. I outlined the problems I've experienced with Audi Arlington since I purchased my car. Fortunately, Maryam, Service Manager, offered to dismiss the charges. Bottom line - As stated above, some employees at Audi Arlington have been nice and have helped resolve issues for me. However, the Audi Care coverage has never been resolved to my satisfaction, and nobody has reached out to explain the matter to me. The service department looks impressive, but problems seem to surface every time I visit. For these reasons, I do not plan to return to Audi Arlington and I would not recommend Audi Arlington for service. read more

Was contacted by their customer service department, wrote in to let them know what had happened.... nothing - not even an email to acknowledge my email... done pissed me off even more... read more

This is my story with Audi Arlington in 3200Columbia Pike , Arlington , VA 22204; I welcome the management from Arlington Audi to dispute all or any portion of my side of story if is not true, On Dec 10 last year I made a inquire through the cargurus to purchase a Audi Q7 , we live in Pittsburgh, PA and the dealership located 5 hours away in Arlington, VA, so after few back and forth phone calls we agreed on price and they asked us to drive to Arlington to pick up the vehicle, I told them even though my wife's credit is good but we rather to get us approved before we drive all the way to Arlington, VA so we submitted credit application and few hours they called and told us we were approved and they even gave us the rate, it was Sunday and we rent a car and since the drop off the rental car was not same as pick up we paid $230 for one way, by the time we got to dealership was around 8 pm , they showed us the car and we were getting ready to sign the papers in finance then suddenly told us we were denied by Audi finance , I was so tired and exhausted that I did not know what to react , my wife and son also were in disbelief , the sad part was nobody was taking responsibility the salesmen blamed the manager, the manager was hiding somewhere and it was very late, they asked me to run my credit told the mine was not good but they checked it anyway and came back with same result, asked them why you told us we were approved when we were I Pittsburgh , no answer , no apology not offering anything so we have to pay for same amount of money for rental car to get back to Pittsburgh, my wife works at Hospital and she starts at 6am when we arrived in Pittsburgh it was 5am, my wife almost cried when she was going to work , I think since er are minority they had no problem to treat us like that with no respect and not to care , I am not writing this review because we were denied but because they lied to us , caused harm and humiliation and did not care, so I waited a week and did not receive any call from them and one other dealerships in Texas that they were keep calling us to sell us same vehicle told me his GM is very close to Audi finance and he can get us approved , he came a week later and said since we were turn down by 1st Audi dealer there is nothing they can do, at that point I decided to forget about Audi for ever and sent an email to Arlington Audi and asked for reimbursement my expense to travel to their dealerships which with came to $700 With cost of rental cars , gas and tolls, 1st they ignored us but sent another email and told them I am going to post my review online to tell what dthey did to me and my family, they called me back and there is nothing they can do and since we did apply another place we are in red flag by Audi Finance and we have to wait one more month to reapply , but we did not listen to them this time, we went different direction and purchased another vehicle for $64000, the reason I mention the price because they were telling us my wife credit was not good enough ( over 700 ) again if they had told us they couldn't get us approved when we were in Pittsburgh none of this would have happened , it took us 15 hours to drive to Arlington and back to Pittsburgh and beside frustration, humiliation we lost money that they refused to pay us, if Arlington Audi is going to respond to this review , I don't need your apology now, please don't play with words and if you dispute this I am going to respond again and will update this review for one year so you think twice if you are going to do the same thing to another family. read more

This is the absolute worst place in the history of auto dealers. We have had three unspeakably bad service experiences here. Two have been factory recalls. The staff is indecisive, evasive and just plain not smart. I made a booking for a Monday for a recall item. Took it in on Sunday to be on time. On Monday was told my car was "in queue". Tuesday was told "they were working on it." Wednesday, "we are still working on it." When asked when it would be complete, David told us "soon we think." Earlier we took another recall to them and two weeks later (our car being kept in their shop) he (David) asked "What to you want me to do?" Please do yourself a favor and never go there and give them their business. At this writing i am still waiting on my car....stay away!!! read more

Our salesman, Donald, was amazing from start to finish. No pressure and really worked for us to make a deal happen. He's easy to reach, even with small questions. Everyone at the dealership made the process less stressful. Truly made it feel like we were joining a family. Very impressed with the overall friendliness and attentiveness with each visit. Thanks, Donald and the rest of the Audi staff at Arlington! read more

I had nothing but good things happen at Arlington Audi. Donald Bonsu was amazing and so was Yassir Hamdi. I got a great deal, was well taken care of and can't believe all the comments on Arlington Audi as the service I got was totally the opposite. Talk to Donald, he'll take care of you. read more

Audi Arlington - Car Dealers Near Me - Arlington, Virginia

This has been the worst people to deal with. Scheduled an appointment-dealt with Jason went smoothly. First visit. Came in 8am for them to have a look at the car and see what's wrong-he said it should be done in a hour. I sat there until 11am and then finally decided to go and find out what's happening, he said it's almost done, this turned into another hour wait. By this time i was clearly annoyed because it was clear they were not working on an appointment basis and just seeing to other people and ignoring other customers. Then he kept making excuses about why it's taking long-I asked him again where my car was then he said it's getting washed. 45 min after that I got my car by this time I was highly annoyed. I had to bring my car back but had to ask Jason a few questions and he never returned my calls, so I just decided to schedule an appointment. I scheduled an appointment for today at 9am. I dropped my car and he said he should contact me in a few hours. By 4pm I called him to ask what's the hold up because again when scheduling I was told it would be a few hours. When I called he said he is just talking to the tech he will call me back (blatant lie). 6:50 pm still no call-I call the office-he is gone there is no one that can help me or tell me the status of my car. By far the worst people I have had to deal with, don't fix the cars according to appointments nor do they return calls. So now I am left with no car for the evening. Will definitely be looking at going to another branch. Let's see if I get my car tomorrow. read more

This is my favorite AUDI dealership in the area! Everyone there is so helpful! I used to go Audi of Tysons ( the consumer service isn't that great) but once I stepped foot into AUDI or Arlington there was no back tracking. My go to guy is Lucky, he's so attentive and punctual in everything he does and always there to answer my calls and questions! If you want great costumer service and a great dealership... AUDI OF ARLINGTON ! Ask for LUCKY! read more

My fiancé scheduled an appointment two weeks in advance to service our Audi and check a leak that was coming from the coolant. We arrived at 2:30 pm on our appointment and we're told that there's a minimum of a four hour wait time (meaning the vehicle would have to stay overnight) and that they had no loaner vehicles. No one informed us of this wait or there being no loaner vehicles. When we asked if we could schedule for a later time they said that they were backed up a month ahead of time and that there was nothing we could do. They blamed their online system for allowing appointments to be scheduled so late and didn't give us any other response. When asked if they could assist us in booking an appointment at a different Audi, they completely dismissed us and had no interest in assisting us further. We immediately called the next nearest Audi (Tyson's Corner) and were met with a lot more respect, understanding, and given an early morning appointment for a week from today. The other reviews for this location were concerning but after today I will be steering away and I suggest you guys do to. read more

Absolutely terrible experience getting a very simple oil change. I scheduled an appointment in advance for 11am. 3 hours later, I am told that the wait will be another 45 minutes to an hour because the service technician forgot to complete some step along the process. The explanation to the already ridiculously long wait time was staffing shortages, which is unacceptable for a service shop on a weekend. I will never get an oil change here again. The only saving grace is that the customer service rep was pleasant and apologetic. I realize it wasn't his fault. read more

I was very impressed with the service. I was greeted right away and led on a tour around the facility. There were multiple, clean, and comfortable seating areas and outlets available for me to do some work on my laptop while I waited. I was updated throughout the entire process and given a clear timeline. There are also refreshments and snacks available. I am definitely coming back here for all my future services. read more