I first discovered this place as they were offering free neutering for male cats on a special day…read more We took our cat in and we were so impressed with the operation. Dr. Chris is the sole vet and he tends to all the animals. I really like this about the Normanby vets because it's always the same person looking after your pet. We have returned here with our cat ever since the free neutering day and we have always been really happy with the care our cat receives and the prices. This vet doesn't seem focused on profit like some others I have been to in the past. Their website is also really thoughtful offering tips and advice on how to care for your pets from fireworks to ageing to weight control it just shows they are always looking to help.

Unfortunately we had to put our 18 year old cat Milly down. All the staff were incredible in the…read moreway they handled this emotional moment. They even brought the eftpos machine into the clinic so we could leave quickly without fluffing around at reception having to pay. Priceless.

My cat stop eating nearly two days. So I took him here . The vet didn't ask me anything. Only gave…read morehim a quick check about 10mins but charge me $230. Now my poor cat looks very sick. I will take him to the vet again but not here. Never again. Only focus on profit is what I thought!

The vets and vet nurses here are absolutely amazing!! I have had to bring my dog here more often…read morethat I would have liked to considering he is only 6. He has been here for 2 major operations and had other procedures such as dental work and x-rays done here as well as all the usual check up and vaccinations. The level of both professionalism and empathy that the staff have here is incredible. Our vet KV is the best, she takes such good care of my dog, she saved his life, I completely trust her with Sebastian. As well as the vet services, my dog is a sensitive soul who requires special Hill Diet formulated vet food. When ever we are due to run out the nurse calls us up to remind us to re order. When the food arrives she calls so we get it straight away. Their communication is great too, if you have an animal in their care they are available after hours, they really care about the animals and that is why they are so awesome at what they do.

So 13/01/2018 found me at Mt Eden Pet Doctors (first time I have ever been there) with my little 10…read moreMonth Persian kitten (Nyx) as she has breathing difficulty because of her pushed in nose, and needed a consultation to refer me to a specialist. When I arrived at the vets Nyx was quite distressed from having being taken far out of her comfort zone, not having her brother around didn't help either and with her breathing difficulties it wasn't exactly a great combination and at this point it started stressing me out. There was a little yorkshire terrier puppy in the waiting room too, who had not taken any notice of Nyx (nor Nyx of it) and there was nothing stressful nor any tension between the two. Out of nowhere this vet nurse shows up and snatches my carry-case with Nyx inside and says its no good to have the two in the same room then proceeds to put my cat away in an empty consultation room, and Nyx who was already stressed out at this point began TO ABSOLUTELY LOOSE HER MIND! She was screeching at the top of her voice and thrashing herself around her cage, something I have never ever ever seen her do before. The nurse just closed the door on Nyx and began chatting away with the owner of the puppy not paying any mind to Nyx and her clear distress to the situation. Let me stress once again SHE HAS BREATHING DIFFICULTIES!!!!! I barged in the room and made my presence known to little Nyx (taking her back to the waiting room despite the looks I received from the all knowing vet nurse) and immediately she calmed down, stopped screaming and thrashing around, and tamed it down to a occasional meow of distress. However because of the performance she was left completely unable to breath out of her nose, and was left panting like a dog... drooling and looking absolutely miserable. You'd think they would have had some sense of urgency about getting my cat seen to.... HALF AN HOUR AFTER OUR APPOINTMENT TIME they decide to see Nyx. HALF AN HOUR my baby was left GASPING for breath! The vet proceeded to spend a full 15 minutes (With Nyx still hyperventilating in her carrier) telling me about how terrible I am for owning a Persian, what an unfortunate breed they are, and how in her home country they are banned from advertising with these cats so as to prevent people from buying them. Im not sure why she decided that I was the perfect person to tell this too. I own two of them. And love them like my own flesh and blood. I tell everyone I know that I birthed these babies, and I'm not sure how she expected me to respond but she was greeted stoney silence and a face like thunder. At this point I was well beyond the point of leaving and screeching like a bleeding banchee on my way out whilst protectively clutching my baby to my chest. But I didn't want to have to put Nyx through any of this again. So I was relying heavily on this vet giving me a prognosis and referring me to a specialist. Finally she decided her speech was not going well and it was time to look at Nyx. Nyx stepped out of her carrier on the examination table and started walking towards me, but was rudely stopped by the vet who promptly stopped her in place by shoving her face straight into the table and holding her there. Once again should I mention NYX HAS A BREATHING PROBLEM THAT HAS BEEN FLARED UP BECAUSE Of YOUR STAFF AND IGNORED FOR 30MINS, you are smothering her face down, causing her to panic once again!!!Every other vet visit she usually just sits on the table and looks annoyed while the vet pokes and prods, and this lady was being completely unreasonable. She then flicks Nyx's mouth open to look at her teeth. And promptly states "oh well that's no good" "Do you see her inflamed gums, there's a 70% chance she has feline HIV (FIV). There's no cure/treatment and she will eventually die after a few short years. Potentially the specialists might not be able to operate for her breathing condition dependent on the FIV results" She's said that they could test for it, but not today because they don't run tests over the weekend. So we are purely going on speculation over inflamed gums. She Listens to her chest and gasps at how flared up it is, that she can hear how Nyx is absolutely pulling for air (Nothing to do with her treatment while at this place ~sarcasm~) I spent the entirety of yesterday in tears and a state of dismay with thoughts of my babies withering away from a virus attacking their immune system and the terrible way Nyx was treated there. I couldn't say sorry enough to her! (TLDR) If you have a sensitive cat with separation anxiety, and prefer your bad news be delivered to you in a sensitive manner, not 100% based off speculation, without option of further clarification on the matter .... Pet Doctors Mt Eden is not the vet for you! In fact I would not recommend ANY animal be treated by them..

All vets love animals. No matter where you go the vets and vet nurses love animals and give great…read moreservice. Having grown up with a variety of pets, my family have trialled a number of local veterinary services over the years, and in the last few years we have settled on the St Lukes Vet Clinic. Not only are they great with your treasured pet while it is there, St Lukes Vets also provide brilliant follow up service. When my cats went to this vet to get fixed, they rang the next day to make sure both the kittens were doing okay, and a few months later we got follow up letters that were actually addressed to the kittens. It was too cute! Like most vets, the staff at this veterinary clinic are also very caring and trustworthy. You really feel like your pets are receiving the best care at St Lukes Veterinary Clinic. Though not necessarily the easiest place to get in and out of on a busy day due to being located right by the Westfield shopping mall, it's still definitely worth persevering with! Bonus: St Lukes Vet Clinic is open six days a week, so don't panic if you can't get there during the week, they're for a while on Saturdays too!

I don't enjoy writing bad reviews. Yes, they are tremendous fun to write and to read, but I…read moregenuinely prefer recognising excellence, propping up good businesses and services, and helping people find these places. Sometimes, though, an organisation brings you so much frustration and anger and grief that they really leave you no choice. St. Luke's Vet could probably not have saved the life of our sweet little 4 year old cat, Popcorn... it was almost certainly incurable lymphoma. We left with a dead cat and nearly $3000 in vet bills. But St. Luke's sure as hell could have made it easier. We gave them the following feedback in person, nearly in tears, when we picked up Popcorn's ashes. We asked if they wanted this in writing, to which they said Yes. After an entire week, they have not responded and clearly don't intend to. Everything in this email is pure fact. Read it and make your own judgment. ‐------------------- St. Luke's Staff and Management, We are crushed to lose Popcorn, our precious cat, and appreciate St. Luke's attempts to help him. We are carrying a lot of grief, but also a lot of anger at a few things that happened over the course of the week he was in your care. When we had to make the hard decision to leave him unmonitored at your facility overnight (as opposed to transferring him to a much more expensive 24-hour hospital), we were told by James that he arrives quite early in the morning (5:30) and we arranged that he would give me a call at 6am while I was on my way to work. That call never came. We were worried sick that our cat had died and we would be notified by your front desk staff when you opened later that morning. We did manage to get through a bit after 8am and were told he was fine. We were then promised an update phone call later that morning, which also didn't happen. We had to call back ourselves. The failure to follow up on promised phone calls occurred other times as well. We were also promised that the vet's notes from Popcorn's first visit would be emailed once the vet had finished entering them. This also never happened. We understand that yours is a busy place, but don't make promises you don't intend on keeping. When we decided to say our last goodbyes to Popcorn, our 12 year old daughter was so overcome with grief and sobbing that she was hyperventilating. Your vet then chose that moment to ask about settling the bill, and if we were planning to bury our cat... and if cremation was our choice, did we want to scatter his ashes or get a wooden box for his remains, and perhaps we wanted the nameplate on the box as well? We would have liked to discuss these options in detail at some later time, but we were so overcome with shock and grief, we just agreed to whatever. This all could have easily been discussed the next day, when our daughter was not present and falling apart. We do appreciate your patience regarding payment (we had some tech issues with Afterpay when we tried to pay the day before), and yes, it was after hours by then, but the horrible timing and overall callousness of that last exchange needlessly made a difficult time so much worse. We aren't sure how to feel better about all this. Discussing these matters and writing this email doesn't really help. However, we wouldn't wish this on any of your future customers and their families, so here it is. Thank you for reading this and passing along the information to all concerned people. ‐------------ St. Luke's, you tend to respond to all online reviews to explain yourselves and offer reassurance. Please do not respond to this. We want this behind us. You had a chance to discuss this with us already. The online community isn't interested in excuses, and there isn't a way to explain any of this away.

Couldn't believe my luck. I had previously this morning walked away from another nearby vet clinic…read morehaving made an 8.20am appointment online stating it was for a vaccine booster for my kitten, showing up at 7.50am, waiting for the clinic to open (it did at 8.10am despite in the booking system displaying appointments from 8am) to be informed the vet would be late...a 40 min wait and the nurse who was at the clinic wasn't able to conduct the procedure so I would have to wait. Stuff that. I don't drive (part blind), had caught the bus. On the return bus ride home, drove past this place so got off the bus, walked in without an appointment, explained what happened and these guys looked after me from the get-go. Vaccinated my kitten, asked all the right questions re: eating and toilet habits, gave great care advice and were highly professional. Unbelieveable. Guaranteed return customer here. Won't name-drop the other vet but will leave feedback on this forum for them.

Sick pets suck, death warrants on very sick pets suck even more, but a friendly helpful and…read moresympathetic vet helps, I appreciate the help from Mr Singh and his team. They all work very hard and long hours. I had to take my beautiful boy (cat) in here today and was pleasantly surprised they didn't even charge me a consult fee, just the painkillers at $15. Eases the purse strings at least. Right next door a SPCA Op Shop has recently opened too.

Good vets. Fair prices. Caring staff. We have three cats and they have taken very good care of all…read moreof them.

Had to put our beloved 16+ year old dog to sleep. The staff were wonderful and caring. The Vet…read more(Lachlan) explained the complete process in a very caring and respectful manner. Very gentle with our dog. We would like to recommend these Vets

Steve Botts is the greatest veterinarian and he works out of Green Bay…read more He is a no nonsense vet who gives us practical advice about our moggies and pooches. When they do need surgical intervention, we never feel as though we've been ripped off and always get the best service. Our Labrador may not concur as since the big snip she's not wanted to step through the surgery door. Oh yes, they do remember! However, she never has a choice and actually, she would probably agree that there are some incredibly good things to sniff in the waiting room including any other animals who might be waiting, or the dog chow and toys for sale. Sometimes, if she's really good, she gets a treat before she sees Steve. Always after the visit and this is what makes it worthwhile, in the eyes of a Labrador, to visit the vet.

Steve Botts is the greatest veterinarian and he works out of Green Bay. I have known him for my…read morewhole life (26 years) and he has been nothing but accommodating and helpful. However, due to their current workload he is not taking on any new clients unless they are family members.

Unfortunately I can't give them zero stars…read more Stay away - run to the hills. Nine months ago I took my puppy to them with breathing issues; they brushed it off and said he must lose some weight as a solution. He died recently - when another Vet (couldn't get an appointment with them in an emergency) examined him and found he had lung disease.