Management ignores issues in the apartments, putting move ins and lighting a head of fixing issues…read morewith plumbing and electrical repairs. Your constantly told everything is a penalty and will be written up. Even for having to let your kids live with you do to illness and blindness. The place is extremely noisy, Management does nothing. Just sees you as a complainer of everything and everyone. I've been here for 4 years, and see the place doing worse than when I moved in. Tiles are literally falling off the walls in bathroom and water drips from the A/C air duck in the bathroom.

Please don't rent with this property. Me and my son have been living here since October 2023. What…read moreI thought would be a fresh start turned out to be the apartment from HELL. I've experienced everything from being harassed by racist neighbors, poor management in office, door broken with visible gap, unaddressed maintenance issues, loud music, drug addicts, filthy trash/dumpster, rodent, and pest issues. My son is on the spectrum and hates it here. He gets overstimulated every time we walk through our front door. Management does drugs and drinks with tenants while ON the job. The roaches are SO bad. I've never lived in an apartment with roaches and I hate that I moved here thinking it'd be as clean as my last place. I've seen roaches in the bedrooms, trash can, sink, kitchen, bathrooms, cabinet, stove handle, dishwasher, and living room. It's been nothing but hell since living here. One of my racist neighbors smeared poop on my door, kicked my trash over, swept trash in front of my door, and has been nothing but nasty to me. Save yourself the headache and LOOK ELSEWHERE! To add, my apartment has been uninhabitable due to lizards getting in through the gap in my front door that hasn't been fixed or even thought about since April of this year. They temporarily changed the locks but never fixed the door which is a safety hazard considering my son is autistic. I've asked several times but nothing has been done so I flew home to stay with family. I had a death in my family while gone which resulted in me extending my stay. I came home to a notice on my door stating that I had court the very next day for an eviction as if I never gave them a rent payment. They lied in court stating they hand delivered the paperwork to me but I wasn't home at the time. I was gone for 3 weeks. They still have not applied the payment to my balance, stating they don't accept partial payments which is a lie because they've been accepting partial payments since I've moved in. They don't want to apply the payment but they also don't want to give it back. So PLEASE don't move here or they'll ignore your needs, steal your money, and evict you instead of fixing the problem!! And if you're BLACK, they really don't want you here.

My experience with the staff in the beginning when it first opened was an experience, everyone was…read moreso amazing and friendly, many friendships and happy memories. The new staff is very honest and make sure we as residents are taken cared of. Any issues were corrected quickly, always great results' Just a warring if you go in and meet the team and tour are so much fun you will never wanna leave, I have been living in apartments for 40 years now (going on my second year). never have I met a group of seriously caring, fun, loving staff. They are not the stuck up office, they are just amazing people, its the most perfect team & they are so much fun! So If your tired of being just a unit come be our new neighbor!

I just moved into this apartment, and within the first couple of days, I've already encountered a…read moreserious roach problem. It's extremely disappointing and honestly unacceptable, especially for a new tenant expecting a clean and safe living space. Seeing roaches so soon after moving in makes me question the cleanliness and maintenance of the entire property. This situation has made me feel very uncomfortable in my own home. No one should have to deal with pests immediately after moving in, and it gives the impression that proper pest control measures were not taken before I arrived. I expected much better conditions, especially considering I just signed my lease. I strongly urge management to address this issue immediately and take proper steps to ensure the apartment is clean, sanitary, and livable. New residents deserve a fresh start--not to deal with ongoing problems from day one.

This is insane! The office team is HORRIBLE. From Property manager Lindsay Cook and assistant…read moremanager Roger, to Keon and Tania at the desk. I have NEVER been treated the way these guys have treated me and my wife. We have lived here for newly 4 years and when it came time for us to move, the leasing office made it a DISASTER! On top of that we moved out TWO MONTHS AGO and have yet to receive our deposit back. The two leasing agents refuse to pass us to Lindsay or Roger when we call. They are completely acting in bad faith and are constantly dodging us. Now we're having to take them to court over something that should've been a smooth process. This has been undoubtedly the worst experience someone can have in regard to customer service and overall respect for their residents. If you are living there you know what I'm talking about and I'm sure your are on your way out too, if you're looking for a new place, TURN AND RUN FROM DISCOVERY PARK DENTON! I promise you this new management team is the worst.

Christy is the best!!!…read more I moved in and she was so welcoming. I think this place has so much potential

I take reviews very seriously as it helps another person decide if they want to business there…read more I would never want to have to deal with this apartment complex ever again. We lived there for 3 years and everything was just horrible all the time or anything we would do they always had something to say about it. If you want to be left alone and want to live how you want to and don't wanna get kicked out over a mistake then don't think about signing with this apartment complex. Even my business that felt with them have had nothing but trouble the entire way.

As a resident: The complex continues at a steady decline. Upon moving here in December of 2024 we…read morewere pleased with management and upkeep. Unfortunately, since the new management company has taken over there have been a barrage of issues, and the latest reviews reflect it. They've discontinued service providers for basic upkeep and cleaning. Upon bringing my complaints to the front desk this evening, such as the lack of cleanliness that was once a part of this complex has become nonexistent. The bugs and dirt that has overtaken the halls is completely unacceptable. However, while management neglects the upkeep of the property, they are becoming obsessive over minor infractions by the tenants. While they remove the onus of expectations from themselves they point fingers at the occupants. Upon approaching staff today concerning the lowered standards, we were greeted with a nonchalant attitude and pure rudeness and disrespect. The staff member made it clear that he had no care to hear our complaints, he also snarked that we should pick up their slack. It is apparent that the management and staff are not concerned with the wellbeing and living conditions of their tenants. At the least, tenants should be respected and treated accordingly. If you're looking for basic expectations while paying inflated rent prices, this is not the place to be.

After 3 years of living in one building l, I made the biggest mistake of my life! I moved to…read moreanother building... literally signed myself into a living HELL! Do you love waking up at 5am on Saturday from your obnoxious upstairs neighbor?!? MOVE HERE! Do you love unsupervised, out of control kids living above you?? MOVE HERE!! Do you love kids running, screaming, riding bikes and electric scooters through the halls? Kids leaving bikes, and trash all over? Do you like kids throwing rocks near your car? Move here!!! You can file 100's of complaints, call the courtesy officer, the office, have videos of the obnoxious ruckus going on as early as 5am and as late as 12 midnight.... NONE of it will be enough! They will NOT issue violations with all of this proof (think there's been ONE in FIVE months of living in complete HELL!) you can offer to move, but they will tell you they don't want that because they would only have the SAME issues... so guess what?!? YOU get to deal with it! Unless you can afford a lawyer to get out of HELL... OR you love all these things... DO NOT move here! They will run into "snags" l, they won't have enough "proof" to help you. They will tell you they are working on it. They will say it could be a sub flooring LMAOOOO!! Are you joking?!? These kids jump off whatever they can, making pictures fall off your walls... but it MIGHT be sub flooring. If you have to work from home... Please DO NOT move here! If you want to enjoy living...DO NOT move here!! I will NEVER rent from a Berkshire Hathaway property EVER again! I will say Brad, Chris, and Gary in the maintenance department are GREAT! Also Grace in the office is amazing!! If not for them... somehow living here would be even WORSE... if that were even possible. Sincerely someone living my WORST nightmare!

From the moment i called in to ask for information to when I came to visit on property, Daniel was…read moreprofessional and friendly. Making this experience totally enjoyable and exciting! not to mention the property is very clean and every memeber on staff I came in contact with said hello. that goes a lot way to me.

My wife and I just moved in over the weekend and there was a few repairs that needed to be fixed in…read morethe apartment so I made the maintenances request to fix. Daniel was our maintenance guy that come came in, troubleshooted all the issues and fixed everything. Friendly, Respectful and got it done! Successful move in so far!

After living at these apartments for 15 months, we could not wait to get out of there. We had…read moreproblem after problem the whole time we lived there, immediately after moving in. The bug issue at these apartments is ridiculous. We dealt with ants crawling into our apartment through cracks in the floor boards (literally coming right through the floor in our closet and living room), roaches, and gnats regularly, despite being clean and requesting pest control services multiple times. Their pest control was pretty useless.They don't treat their grounds at all, so we also were constantly stepping in ant hills or getting fire ants off of our dog. Other than bugs, the first issue was rain getting into our windows and through the back door; it took multiple requests to get this fixed. It caused damage that they then blamed us for at move out. There is also NO parking at all. Nobody uses their garages and the apartments tow vehicles nonstop. They allow people to do business out of their apartments, so we literally had to deal with people parking in our drive way on occasion. They towed my husband's work truck without any warning, and we had to pay nearly $300 to get it back.They also charges us a bogus water fee of $300 when we moved out and a threat to send us to collections for it.. Makes absolutely no sense. They're just trying to swindle people out of their money. The worst part was that the walls and ceilings are PAPER THIN. Our neighbors were so loud, and we could hear them like they were in our room. We asked multiple staff members multiple times to do something about how unreasonably loud our neighbors were, and they completely ignored every request. I feel so sorry for whoever ends up moving in our old apartment. Living their greatly diminished our quality of life. They call themselves a gated community, but the gates never work. They'll send 10 automated emails a week, but it is nearly impossible to get ahold of anyone at the office ever. They're constantly closing early, and they never answer the phone. I can't tell if they are understaffed, incompetent, or just don't care. If all of that isn't enough, the location is also terrible. You will be regretting living off of 380 immediately.

We came in here early June looking around for places, being new to the area. When we walked in we…read morewere greeted by Andrea Munoz and Augustine Gomez. They were both so bubbly and outgoing. Individually they made our experience coming in and looking around so much fun and truly a breeze. It's great knowing that if one's not here I'm comfortable talking with the other. Andrea is helpful and sweet as can be. Augustine is laidback and personable. Really a dynamic duo. I'm so glad we moved here because anything we need they jump into action. I recommend this place!

I just took a tour at Prose Northbend today! Andrea and Augustine were fantastic! I felt welcomed…read moreand appreciated by this pair. Augustine took me on a thorough tour of each of the floor plans I was interested in. The property is gorgeous and the floor plans are beautiful. HUGE kitchen islands. Tons of storage space. The experience definitely propelled Prose to the top of my list. Some dog poop was noticed on my tour, and the amount of air freshener used in the clubhouse was concerning for someone as allergic to synthetic fragrance as I am (so I wouldn't be able to use the gym). I did bring it up to them and they even said they'd look for cleaner alternatives! The staff is so great, I am sure that both of these concerns would be addressed. I can tell they really care about their tenants.

UPDATE (August 2025): After raising concerns about the condition of the pool, I was contacted by…read moreModera's regional manager, who took the issue seriously and acted quickly. They've since terminated their old vendor and contracted a new professional pool service that handles both chemical treatment and physical cleaning three times a week. I've already noticed visible improvements. While I've removed the original photos, I'm leaving this review up in the interest of transparency--residents should know that feedback can lead to change. I appreciate the responsiveness and hope communication and standards continue to improve going forward. We do love it here.

Been here a good 8 months so this review is pretty accurate…read more I'll begin with the interior of the townhome. Average appliances. My dishwasher took quite a bit of time to get fixed. Bathroom in bedroom got stocked up the first week I was here. Overall the corners of the floors tiles are lifting not sure why. Very.....very thin walls. While this place is unbelievably spacious I wish I would have met my neighbors and got their names during the day. Not at 1 in the morning with their headboard banging against my wall. I can hear when their alarm goes off in the morning and when's he's singing playing his guitar. Since I don't live in the actual apartments but in the townhome in the back of the complex I don't really go to the leasing center, mailroom or gym. But I will say this about Frisco specifically this area all the way to the Issac apts down the street. RACISM is alive and well. If you are not the color of Clorox in powered form prepare to encounter people like this who are rude. I've been cursed out by a man while in a car on my walk, a women nearly let her yorkies bite my foot and the people that live across library street will give you the dirtiest looks. I have to be on guard with pepper spray walking around here. For the most part outside, it's quiet so I can appreciate that coming from Addison area. Still debating if I want to renew my lease. We'll see how the year goes.

When I moved in 5 years ago it seemed very nice & Lauren, the assistant manager, was very nice &…read morehelpful. While doing the walk thru I asked about needing to fill out a move in form for damages. She said if I wanted to but stated the only 3 things we found were normal wear & tear items & I couldn't be charged for them later, those items being rust on the bottom of the tub, a discolored guest bathroom sink, & old discolored stove drip pans. I asked about roach problems (I don't do bugs) & she reassured there wasn't any, which was true by all appearance, only to find out about 3 years later by a couple staff members that my apartment had been over run with them before they cleaned up for my walk thru. Fortunately, the only times I saw them was after they sprayed units next to mine, then I'd find an occasional slow moving or dead one. What I didn't realize until my first night trying to sleep was how loud it was from 288 traffic. I got a lot of sound proofing foam for my window, which helped just a little, but I had to use a couple fans for white noise to cover up the traffic noise. I can't use earplugs due to my tinnitus. About 3 to 4 months later a vertical slat broke out of the blue, & I noticed it had been previously broken but someone had taped then stapled the top broken top part then hung it back up. I also noted then that it was missing the far end vertical slat, so because I hadn't found those and put them on a move in form, I was responsible. I would never have thought to have checked the top of the vertical blinds, yet Lauren saw it & said I would still need to pay for the replacements. The neighbors for the most part were nice but kept to themselves. Only a couple problems with noise from one above. The complex was usually quiet except some kids playing, but that didn't bother me. Once I heard a slight noise at the door, then saw someone slowly turning the handle down then slowly back up, then a kid in dark clothes run past my window view down the sidewalk. After a min I opened the door but didn't see anyone, leaving me shaken. I went right over to the on-site care taker & told him, but there wasn't more I could do since I didn't get a good look at who did it. It appeared they were quietly checking to see if the door was unlocked. No outside cameras allowed here. The other problems I've had is when it rained hard hitting the door it would leak water into the apartment, no good sealant around the door so cold or hot depending on the season, workorders were usually pretty timely except a couple were a few months. As of the time I moved out the kitchen sink sprayer hadn't worked for months & still mold in the AC unit they wouldn't fix. There's also a very high turnover in office staff, 6 different managers and assistant managers so far this year. ××Now for the move out, which is mostly why I'm only giving them 2 stars. Everything was clean except the stove pans which I overlooked, in part because I rarely used the stove & the guest bath & sink were cleaned TWICE. I did it, then when my son came over to help with move out cleanup, while I was mopping a room, he cleaned the guest bath again after seeing the tub rust and discolored sink. I had always used a tub mat when bathing because of the rust & some parts were slippery. So I called once asking to speak to the manager about getting my refund back, being told by the assistant manager that she would leave a message for the new manager to call me back, which never happened. They also got a new AI answering service, so now you're lucky to speak to anyone w/o going there in person, which I can't because I no longer have a car because they went up so much on rent. After many attempts to contact, I received partial deposit reimbursement, discounting the tub, the sink, the washing machine, a couple blind slats, a "stained microwave" & for cleaning stove pans & a , cupboards they say were dirty, which weren't, & I have video taping for proof. I've checked & all but the slats & stove pans are normal wear & tear, & they can't charge me more than the $13 replacements value for the drip pans. I will report this to HUD. For anyone with doubt, I've made MANY reviews and I'm always fair. You can look it up.

I've lived here for several years and was a bit concerned when management changed, however, my…read moreconcerns were put to rest immediately. The manager, Brianna and the assistant manager Kaye are running and keeping the property in tip top condition. Maintenance issues are handled promptly but what I love most about the complex is that it's an open structure and not a large apartment complex