Z E R O stars. Atrocious customer service. Come in and get a piece broken off your vehicle worth more than the service preformed and then "banned from the premises " when you demand a refund. Guy changed my tire, & broke off my TPMS sensor. My TPMS sensor W A S working just fine before I took my car in there. He made absolutely NO attempt to let me know that the piece broke off, he set the broken piece in my cup holder! After he finished with my car I asked him a few questions about what was going on with the car and the tires, he made no mention of the broken piece. I called them back THAT same day just a few minutes after driving it home and noticing my light was not coming off and my car wasn't reading the sensor. My car takes about 2 miles to recalculate the tires PSI after a change, so I knew it wasn't normal. I called and spoke to Paul (the owner) he said the guy (I believe his name is Tristan) was on his lunch and I'd have to call back to speak with him since he was the one that actually changed the tires. OK understandable. I couldn't call back as I work over an hour away and had work for the following 4 days, I called back then. Spoke to Tristan and he finally told me about it. MIND YOU, I'm sure Paul mentioned that I called asking, did I get a phone call? Nope. Did they have my contact information on hand? YES, I left it with them because I dropped my vehicle off & they needed it to contact me once they finished. Which they did, no problem! He didn't even mention it on the work receipt which has my smog information & the tire change.
S H A D Y
$70 to change my tires (I brought in my own tires), ended up with an $80+ part broken and I'll be taking it elsewhere for the repair OF COURSE so that'll tack on some labor too. LESSON LEARNED. I paid $121 for a smog & the tire change, I only asked for the $70 for the tire change.
Dave's quoted me $50 and the receptionist lady was super kind and even let me know as soon as they'd be ready to take my car and about how long it'd be to service it. Would've gone with them but they couldn't get me in til a bit later as they were pretty busy. The Garbagé on the other hand was available immediately, a bit more but I figured the price was worth the time saved. read more